HD Repair Forum

Cost: $48 single course

Duration: 1 hour

Description:

Strengthening Your In-Process Quality Controls identifies some very common concerns and quality issues that are experienced throughout the industry. It will help those in production management to identify what the current state of their facility is and if any of these common problems are occurring. It will also emphasize the importance of having quality checks and standards documented and in place how they can really benefit the facility.

After completing this course, you will be able to:

• Identify the importance of quality checks and standard operating procedures
• Learn how to identify current state
• Identify quality checks and processes to write a better estimate
• Discuss how quality checks and processes reduce or eliminate rework or quality defect during structural and non-structural repairs
• Identify quality checks and processes to reduce or eliminate rework or quality defects during the refinishing process

Link: https://www.i-car.com/s/product-detail?productId=a1R1I000001McG4UAK

https://hdrepairforum.com/wp-content/uploads/2020/08/Roles_Curriculum-Flyer_Production-1.pdf

Cost: $41 single course

Duration: 1 hour

Description:

Speaking the KPI Language breaks down the KPIs that one managing production needs to continuously monitor. It provides some beneficial tips and thought process tools useful during production management to help manage the things that can affect their own KPIs. It provides instructions so that when completed, the person responsible for managing production can calculate various elements of the KPIs, which can provide areas for improvement.

Learning Objectives

• Discuss some alternative methods that can help try to reduce supplements
• Calculate touch time, key-to-key days, severity average, and loyal customer percentage scores
• Recognizing different network programs or relationships a facility may participate in
• Describe the four key elements to be concerned with during every repair
• Describe procedures to help manage and balance different repairs
• Describe how severity can be managed

Link: https://www.i-car.com/s/product-detail?productId=a1R1I000001McG4UAK

https://hdrepairforum.com/wp-content/uploads/2020/08/Roles_Curriculum-Flyer_Production-1.pdf

Cost: $38 single course

Duration: 30 minutes

Description:

Safety Data Sheets and Labels explains why hazardous materials regulations were developed and covers the information found in a safety data sheet (SDS). Students will learn how to interpret SDS information and how to apply it. Students will also learn to identify and explain the different types of labels, recognize the specified elements of supplier labels, and know the difference between supplier, workplace, and “other means of identification” labels.

Link: https://www.i-car.com/s/product-detail?productId=a1R1I000001McG4UAK

https://hdrepairforum.com/wp-content/uploads/2020/08/Roles_Curriculum-Flyer_Production-1.pdf

Cost: $164 single course

Duration: 2 hours

Description:

In Refining the Team and the Business, students will learn how to develop staffing levels to determine the right number of personnel to efficiently run the business and the importance of PTO standard operating procedures (SOPs) for holidays, vacation, and sick time. The course reviews many of the training programs that are available to the collision repair industry.

Learning Objectives

• Perform human capital functions using human resource guidelines and business rules
• Identify production staffing needs using a staffing model
• Schedule team member vacations using a management system and calendar
• Verify team member training is current per shop needs using a training schedule
• Monitor worker safety using safety guidelines

Link: https://www.i-car.com/s/product-detail?productId=a1R1I000001McG4UAK

https://hdrepairforum.com/wp-content/uploads/2020/08/Roles_Curriculum-Flyer_Production-1.pdf

Cost: $41 single course

Duration: 1 hour

Description:

Quality is Your Business presents the importance of the Production Manager role in verifying that technicians complete quality control checklists using SOPs, and that key procedures are followed.

After completing this course, you will be able to:

• Verify technicians complete quality control checklists using shop SOPs
• Match parts invoices to the repair order invoice
• Verify customer requests are completed
• Compare all repair orders, sublet work, and supplements
• Discuss the importance of quality checks after the repair
• Examine overall repair quality using shop SOPs

Link: https://www.i-car.com/s/product-detail?productId=a1R1I000001McG4UAK

https://hdrepairforum.com/wp-content/uploads/2020/08/Roles_Curriculum-Flyer_Production-1.pdf

Cost: $138 single course

Duration: 2 hours

Description:

Problem Solving for Workflow Changes introduces students to common types of workflow disruptions. The instructor will present how to manage a proper workflow when problems arise and how to evaluate the need for workflow changes. Next, the instructor will discuss making workflow changes according to staffing availability. Students will learn how to adjust for sublet work and supplements, as well as what to do regarding waiting for parts and working through equipment maintenance.

After completing this course, you will be able to:

• Assess workflow problems and evaluate work-in-process for potential solutions
• Determine technician workload through work-in-process analysis for developing staffing solutions
• Determine staffing needs based on workflow problems and how to reassign technician work based on skill, OEM training, and/or availability
• Manage workflow adjustments with outside vendors to ensure a smooth repair process
• Demonstrate how to adjust delivery dates and adjust technician workload based on supplement changes to the repair
• Demonstrate how to revise a repair schedule based on a parts order delay

Link: https://www.i-car.com/s/product-detail?productId=a1R1I000001McG4UAK

https://hdrepairforum.com/wp-content/uploads/2020/08/Roles_Curriculum-Flyer_Production-1.pdf

Cost: $48 single course

Duration: 1 hour

Description:

Optimizing Process, Equipment, and Compliance introduces the learner to what is required to ensure that a collision repair shop is efficient, properly maintained, and how to follow good inventory practices.

After completing this course, you will be able to:

• Explain the 5S Lean Process and how it relates to optimized workflow
• Inspect the building to determine maintenance issues
• Understand parking lot, building, and vehicle security measures
• Know the importance of equipment maintenance and maintenance schedules
• Understand regulatory compliance issues and listing steps required to ensure the shop stays in compliance
• Know the importance of determining proper inventory levels and storage areas

Link: https://www.i-car.com/s/product-detail?productId=a1R1I000001McG4UAK

https://hdrepairforum.com/wp-content/uploads/2020/08/Roles_Curriculum-Flyer_Production-1.pdf

Cost: $138 single course

Duration: 2 hour

Description:

Matching the Repair to the Team begins with a look at the industry standard capabilities each technician or team in a repair facility has. The instructor will explore the importance of using a computer management system to determine current workload and doing spot checks to keep track of a technician’s skill set. Students will learn how to assign a job and keep the job updated using a tracking system.

After completing this course, you will be able:

• Identify staff capabilities and workload using a computer management system
• Explain how to assign a job to an available technician or team using a computer management system
• Perform estimate and vehicle review with assigned technician using shop SOPs
• Communicate current job status using a computer management system
• Identify available workflow availability by the technician/team using a computer management system

Link: https://www.i-car.com/s/product-detail?productId=a1R1I000001McG4UAK

https://hdrepairforum.com/wp-content/uploads/2020/08/Roles_Curriculum-Flyer_Production-1.pdf

Cost: $48 single course

Duration: 1 hour

Description:

Learning Culture Overview will show how repair facilities that embrace a learning culture improve on key performance indicators (KPIs). The course will define what a learning culture is and address its key principles. Students will see how a learning culture can maximize everything a repair facility does while helping to minimize liability issues and customer complaints.

After completing this course, you will be able:

• Understand the importance of the I-CAR study observations.  Describe an industrial age mind-set and how to identify it
• Apply the principles of knowledge management.  Understand the definition of a learning culture
• Discuss the key principles of a learning culture.  Discuss the benefits of a learning culture

Link: https://www.i-car.com/s/product-detail?productId=a1R1I000001McG4UAK

https://hdrepairforum.com/wp-content/uploads/2020/08/Roles_Curriculum-Flyer_Production-1.pdf

Cost: $41 single course

Duration: 1 hour

Description:

Cycle time is an important piece of overall shop Key Performance Indicators (KPIs). Cycle time is more than returning the customer’s vehicle quickly. This online course begins with taking a look at what cycle time is and how it can be broken down into smaller sub-groups that play a significant role in a shop’s overall “Keys to Keys” cycle time. Next, we’ll take a look at “Cycle Time Bandits” that can lead to inefficiencies in the repair process. Finally, the course reviews strategies for eliminating cycle time bandits and implementing process improvements.  .

After completing this course, you will be able to:

• Assess the shop’s current cycle time
• Identify opportunities to improve cycle time in the areas of customer contact, scheduling, parts handling, organization, and eliminating waste
• Observe and assess the shop’s repair process through process walkthroughs
• Identify specific cycle time improvement solutions and how to implement them

Link: https://www.i-car.com/s/product-detail?productId=a1R1I000001McG4UAK

https://hdrepairforum.com/wp-content/uploads/2020/08/Roles_Curriculum-Flyer_Production-1.pdf