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2020 HD Repair Forum Opens Sponsorship Positions

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Plans for the third annual HD Repair Forum have been confirmed. The 2020 event is scheduled for March 24-25 at The Worthington Renaissance Fort Worth Hotel. Registration is now open and sponsorship opportunities are already being booked. Companies interested in having a presence at the HD Repair Forum are encouraged to book now as sponsorships are limited. More information can be found on the sponsorship page of the website.

“The HD Repair Forum brings together the stakeholders of the heavy-duty collision repair industry in an effort to provide attendees with a unique opportunity to discuss trends, address industry challenges, and evaluate key business strategies.” explains Brian Nessen, President of the HD Repair Forum. 

The 2019 event saw significant growth from its inaugural meeting. With the guidance of advisory board members and constituents, the HD Repair Forum is addressing the needs of the industry. A few highlights from the 2019 event include presentations from Daimler, Navistar, Peterbilt, Volvo, Heavy Duty Manufacturers Association (HDMA) and I-CAR. Session topics focused on a myriad of industry issues such as advanced driver assistance systems (ADAS), electric and hybrid vehicles, liquified and compressed natural gas vehicles, and a panel of insurance executives discussing claims handling and industry collaboration. 

Throughout the two days, there will be extensive networking opportunities allowing shop owners, insurers, appraisers, OEMs, paint manufacturers, information providers, and equipment and service companies to build relationships, conduct business, and solve problems.

Companies interested in sponsoring, getting more involved with this industry, or even hosting a co-located event can send inquiries to Brian Nessen BrianN@hdrepalrforum.com or Jennie Lenk JennieL@hdrepairforum.com 

Visit the website for more information or contact us at 281-819-2332.

Registration Opens for the 3rd Annual HD Repair Forum

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Registration for the HD Repair Forum is now open. Last year’s event experienced a forty percent increase in attendance and has quickly established itself as the can’t-miss event for the heavy-duty collision repair industry. 

The third annual conference is set to take place Tuesday and Wednesday, March 24th & 25th, 2020 in Fort Worth, Texas, at the Worthington Renaissance Hotel. The program will follow a similar format as last year’s event, spanning two days with presentations from OEMs, insurers, and other industry leaders during each morning’s general sessions. 

Attendees will gain valuable insight into industry trends allowing them to make better business decisions today and in the future. Afternoon break-out sessions will provide attendees an opportunity to choose classes that best address their individual or business needs. These sessions are geared towards executives, shop owners, managers, and company leaders. 

Throughout the two days, there will be extensive networking opportunities allowing shop owners, insurers, appraisers, OEMs, paint manufacturers, information providers and equipment and service companies to build relationships, conduct business, and solve problems.

To register for early bird rates and gain unique access to equipment suppliers, break-out sessions, and networking opportunities dedicated to the commercial vehicle collision repair industry, follow this link: https://www.eiseverywhere.com/hdrf2020

For additional information, please visit www.hdrepairforum.com or contact us at: www.hdrepairforum.com/contact-us

Sponsorship and advertising opportunities are now available. Reach out to Brian Nessen or Jennie Lenk.

About HD Repair Group

HD Repair Group offers a dedicated source of focused information for those involved in collision repair work for heavy-duty/commercial vehicles, primarily in classes 5, 6, 7, and 8. This community is where shop owners, executives, managers, technicians, estimators, and other industry stakeholders will find the latest news, tips, tactics, trends and best practices in the heavy-duty collision repair industry. The HD Repair Group offers numerous ways of delivering this information including an annual conference, a monthly e-newsletter, webinars, videos, and social channels for networking. 

Heavy-Duty Collision Repair Gaining Attention and Support

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Collision repair is a segment of the transportation industry that does not get a lot of attention. Historically, there has been a lack of training, information, and support. For many similar collision repair industries, including automotive, emergency, commercial, and recreational vehicles this has been the case. Why?

Collision repair is usually an afterthought. Energy and investment is placed on developing new vehicle technology. There is a never-ending race to make vehicles lighter, stronger, safer, and more fuel efficient. Recently the term ADAS was nothing more than some jumbled letters on a Scrabble game board. Today you can’t go to a trade show or read an article without being exposed to advanced driver assistance systems (ADAS) and electric vehicles. Another important trend in this industry; Autonomous vehicles.

While all of this technology is absolutely necessary and part of the evolution of the industry, at some point, these vehicles will need to be repaired. The industry has done a great job ensuring that technicians (mechanics) are prepared to service and maintain trucks. Keeping these vehicles on the road and operating is vital to our economy and to those that rely upon this industry to make a living. A truck sitting in a service bay is costing someone money.

Understanding that a vehicle out of service is lost revenue, more attention needs to be placed on the truck sitting in a collision repair facility awaiting parts. And what about the truck that has tens of thousands of dollars in collision damage awaiting repair from a technician that does not have any information on how to properly repair it?

As vehicles become equipped with more safety features, such as ADAS, or newer substrates that are lighter and stronger, information and training has never been more critical. In today’s collision repair facility, it’s a daily struggle to find and order parts and identify proper repair procedures. An independent collision shop could wait several days just to obtain parts prices. If you talk to insurance companies, they will tell you that the single biggest concern they have for their insureds is cycle time. Cycle time is defined as the number of days it takes for the vehicle owner to get his/her truck back on the road. For those that have had their vehicles in a collision shop, it would not be uncommon for a truck to be down for weeks. In some extreme examples it could be months.

As an industry, we need to work together to address these issues. We should be seeking solutions to reduce cycle time and put vehicles safely back on the road. We should continually be looking for solutions that ensure technicians have the knowledge and equipment needed to properly repair vehicles.    

In the spring of 2017, a dedicated source of focused information for the heavy-duty collision repair industry, the HD Repair Forum, was established to address these challenges. The HD Repair Forum’s purpose is to improve the narrative for repairers, insurers, OEM’s, paint manufacturers, parts suppliers, dealers and other industry stakeholders via a website, newsletter, conference, and other information tools.

The first HD Repair conference was held in April 2018 and featured technical and management training from some of the most well-respected companies and presenters in the industry. Executives from Navistar and Peterbilt discussed their new vehicle technology and the challenges repairers will face in the future. Co-located meetings, such as AkzoNobel’s 20 Group, were held during the same week and brought in some of the best repairers from the United States and Canada. The vendor expo gave high visibility to organizations committed to serving and improving the industry.

“Our goal is simple,” states Brian Nessen, President of the HD Repair Forum. “Provide the heavy-duty collision repair industry with an avenue for obtaining information and encourage collaboration. We want to facilitate safe, proper, and efficient repairs of all vehicles, and help the industry prepare for the future.”

The HD Repair Forum provides individuals and companies an opportunity to meet others, share experiences and best practices, and gain knowledge from manufacturers, trainers, and educators. The 2019 conference was held last April and experienced a 40% attendance increase, and brought in increased support and participation from several OEM’s including Daimler Trucks North America, Volvo, Navistar, and Peterbilt.

The 2020 conference returns to Fort Worth on March 24th & 25th. Companies like Axalta Coating Systems and AkzoNobel will also be co-hosting their spring Business Council and 20-Group meetings that same week.

To stay up to date on participation opportunities as an attendee, vendor, or consultant, sign-up to receive the organization’s monthly e-newsletter here

Customer Satisfaction Measurement – How to Use it in the Shop

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In our last installment, we asked- somewhat tongue-in-cheek- Does Customer Satisfaction Exist? The premise being, how do we define “customer” today when HD owners, fleet managers, OE’s and insurance companies can all be important influencers in the repair process? Undeterred, we pressed on with the “why’s” of measurement, including components of successful measurement (The Six C’s of CSAT Measurement).  You can reference the last installment here

This month, we are going to explore more specific uses for customer satisfaction measurement to demonstrate the value of such programs. Since there are a variety of uses, we will separate them into two main categories: Internal and External.

Internal uses are those that are more operational in nature, that owners and managers use to run their business and help their staff.  External uses are defined as those applications that are more sales and marketing oriented, or those that involve communication or contact with those outside the organization.

Internal Uses

      1. As an Essential Part of Core Strategy, Management Philosophy

Buy-in from the top owners, executives, and managers is crucial to the success of your Customer Satisfaction Program. The Program should transcend reports, numbers, and information so that it is an underlying philosophy of business operations. In that way, it becomes integrated into your entire system of managing the company. 

It serves us well to recall that we use the term “customer” with the understanding that in the HD repair environment, there are many people and organizations that impact successful service delivery- not only vehicle owners, but also fleet managers, insurance companies, and others. As such, we construct our program with all those people and organizations in mind.

Most companies have a Strategic Plan that guides the direction of the organization. Some common components of a Strategic Plan may include a mission statement, budgets, sales, marketing and operational plans; IT and HR plans, and the like. Best practice would dictate consistent meetings to review the Plan, confirm you are on course, and make adjustments as necessary. The Customer Satisfaction Program should be part of the Strategic Plan.  Inclusion in the Strategic Plan sets the foundation for integration into company culture.

Some of the following initiatives and ideas will demonstrate to your staff why you included the Customer Satisfaction Program in the Strategic Plan. 

2. As an Integral Part of Compensation Plans

Your Customer Satisfaction Program should measure performance by employee. This information can be incorporated into compensation or incentive plans. The example below shows a report Estimator. Other staff can be rated on overall satisfaction scores or other metrics provided by the program. 

Usually, plans are devised to operate on a month-over-month basis. This is a great way to keep the Customer Satisfaction Program at the forefront of the minds of the employees.

 A word of caution: as with any program that impacts compensation, keep an eye out for attempts to inappropriately influence outcomes and results. 

3. A Way to Help Attract and Retain Talent

One of the biggest challenges for owners and managers in today’s environment is attracting and retaining good employees. Demonstrating a commitment to customer satisfaction also demonstrates a commitment to employee satisfaction as the two are closely related (more on this in a future installment). Compensation programs can be mentioned in the interview process and, once an offer is tendered, be an important part of the on-boarding process. It can also be included in the Employee Handbook. 

      4. As a Conduit for Cross Functional Management

Sometimes, strategic initiatives remain in company silos. For example, maybe the owner or President does the financials. The IT Manager updates the management systems. The Marketing Manager deals with the web site. Technicians and administrative employees focus on daily tasks. Depending on the size of the company, collaboration can be difficult as the day-to-day tasks need to be completed. The Customer Satisfaction Program however, is a reason to bring all functions together as it impacts all functions. 

Consistent meetings should be held to review results- as, ultimately, all silos and functions depend on the customer for the company to succeed. In the meetings, accolades can be bestowed on employees’ positive results, and challenges can be discussed too. Best practices can be shared, while go-forward initiatives and goals can be established. 

      5. Operational Measurements for ROI

Your Customer Satisfaction Program should provide opportunity to monetize some of your results, which may be of particular interest to owners and managers. For example, surveys often include some type of a “return” question, such as: 

After your repair was completed, was it necessary for you to return to the shop for additional work? 

Results could be displayed in a graphic like the one below:

The donut graph demonstrates that over the past 90 repairs, about 82% of them have not returned for supplemental work, but that about 18% of them (or 16) have. “Comebacks,” as they are often called, throw a wrench into the efficient workings of a repair facility, since there are administrative, scheduling, operational, and workflow interruptions that often accompany a comeback. Therefore, there is a cost associated with every comeback.

The average cost will vary with the type of work the HD repair facility does, but based on previous studies done by TenPoint Complete, it is estimated to be at least $400 per unit and could be much higher. The first step to reducing your comeback rate, is to actually track your comeback rate. 

You can then dig into root causes (potentially in the aforementioned cross-functional meetings) and set about lowering your comeback rate. This provides real ROI- but it also provides a platform for collaboration, and when improvements are implemented successfully, improves employee morale. 

Comebacks affect the overall efficiency of shop operations in the form of workflow and scheduling updates. There is an administrative expense that impacts everyone from the front office to the technicians. Potentially, parts need to be ordered and/or returned. The actual labor put into the return make be the greatest expense if gratis or at a reduced rate. And, everything hour you incur on a less profitable or non-profitable job takes that same hour away from a more profitable one. 

Instead of an expense, shop owners and managers should look at Customer Satisfaction Program data as information that can help improve financial results. 

External Uses 

      1. Marketing and Advertising 

Without even looking it up, I know that GEICO has a 97.1 customer satisfaction rating, because they have made it a priority to incorporate that number into their messaging. Few companies have the advertising spend of GEICO, but there are still plenty of opportunities available to communicate your commitment to customer satisfaction.

Positive customer satisfaction results should be incorporated into your marketing strategy. This can include your website, advertising (print, radio, billboards, etc.) in your customer waiting area, press releases, most public relations activities, hiring events, and other customer facing activities. 

You may be able to incorporate a message in communications with customers, current and former, as well as prospects. Examples may be e-mail campaigns, direct mail, newsletters- whatever your methodology. 

Consider incorporating the premise of customer satisfaction into your brand promise- which could include your tagline or slogan, that is used on company documentation from RO sheets to business cards.

      2. Insurance Companies and OE’s

Insurance companies play an important role in many HD repair and are very much concerned with policyholder loyalty. They understand that it costs them a lot more money to recruit new customers than it does to keep current policyholders. The amount of churn they have, or policyholder turnover, is meticulously tracked.

Insurance companies in the automotive repair space have put CSI programs in place, often in conjunction with their Direct Repair Programs (DRP’s). In the HD space, we are beginning to see the emergence of some managed programs that have some similarities to DRP’s. 

HD shops can solidify and expand their relationships with their insurance partners by being proactive with regards to a Customer Satisfaction Program. They can also use the information the program generates to attract additional work from insurance companies. 

OE’s can be another important source of referral business. Make it a point to have a professional presentation on hand for conversations with your OE and insurance business partners. It could be a hard copy binder, a PowerPoint, or a PDF for e-mail. Make your Customer Satisfaction Program an important component of this marketing piece. Other components would be items such as your mission/vision statement, facility capabilities and equipment, certifications, recognition and awards, community involvement, etc. 

      3. Service Recovery

Service Recovery is one of the most important components of your Customer Satisfaction Program. How many times have you gone to the trouble to reply to a survey or give feedback on an experience only to be ignored? It is vital that you recognize and respond to low scores and negative feedback in a constructive manner that turns a negative into a positive, or at least neutralizes the negative!

There are entire courses designed around service recovery (too much to get into here), but whether in person, over the phone, via-e-mail or social media, make sure only skilled employees are dealing in service recovery. Use surveys as a way to determine the satisfaction level of customers, and then follow up accordingly. 

On a 0-10 scale, we can generally divide responders into three categories: Promoters, Passives, and Detractors. Promoters are rating you a 9 or 10, and are your biggest fans. Passives are rating you a 7 or 8 and are just lukewarm about your service. Detractors are rating you between 0-6 and likely have some serious issues with your company. A basic goal is to move the Detractors up into the Passive category so they are not actively involved in harming your brand, and to move the Passives up to Promoters, so they are actively involved in positive word of mouth, or social media advertising. 

      4, Performance Groups and Best Practices

Many shops are involved with performance groups that promote best practices between non-competing repair facilities. Sharing customer satisfaction results with peers is a great way to build on victories and learn how others have successfully navigated dealing with the most complex and angry customers and situations. 

Performance Groups often have veteran and skilled leaders that have vast experience throughout the country. Often, paint company, insurance company, OE or other executives are invited to speak and share their experiences. This is often an excellent way to discover solutions to specific problems, relative to customer challenges and issues: from peers and industry experts. 

Next Steps

Previously, customer satisfaction has sometimes been difficult to quantify. The “I know my customers” strategy that has proven at least partially effective in the past, will not be considered as appropriate or sufficient moving forward. While personal relationships remain the foundation for many if not most business activities, measurements, data and information are becoming increasingly important to assist in the development and sustainability of those relationships. 

What we have presented here are some use cases for using a Customer Satisfaction Program both internally and externally, that can prove valuable to shop owners and all their “customers”: employees, HD owners, fleets managers, insurance companies, OE’s and strategic partners. 

TenPoint Complete has been helping clients design and measure their customer journey for over 20 years. John Webb is a company Partner and a Net Promoter Score (NPS) Certified Associate. He can be reached at jwebb@tenpointcomplete.com 

 

Examining Infrared Drying Solutions For Your Prep Area

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When examining solutions to increase production in the paint shop, all the emphasis is placed on the paint booth. The paint booth is the most noticeable piece of equipment in the shop, the most expensive, and the one that can make or break production. The right paint booth solution and paint shop layout can increase your throughput and keep your productivity goals on track. But there is still another area where productivity gains are easily found, and that is in the prep area.

No matter what your shop layout is, you have to have some area to prime and prep cars for paint. Some shops have several of these grouped among the paint booth. Since 99% of your repairs are only going to involve a few panels, your prep deck is the area where you spot prime and sand panels before final paint. 

In a pinch, you may even paint a panel in the prep area during high volume periods. Even in a pinch, you may also paint the occasional panel during high volume periods. Your prep deck allows you to push more work through the shop, by acting like the paint booth’s helper. What if there was a way to turn one prep deck into two perhaps even three or more prep decks without adding any additional filters, fans, ductwork, curtains or square footage? Well, the good news is that you can with a catalytic drying robot for your prep deck.

You are probably familiar with infrared drying in a prep deck. Shops have been using infrared drying lights for some years now, but they have been slow to catch on. This situation is because they are bulky, heavy, and get dirty pretty quickly reducing their utility. Electric IR dryers are also very analog. They require a lot of user experience do dial in the temperatures and make sure you are not melting bumpers or boiling paint. For as sophisticated as Infrared drying can be in a shop, the electric IR dryers are nothing more than glorified toasters.

Learning From The Europeans

In Europe, cars get repaired differently. Everything in Europe is about maximizing space. Streets are narrower, and vehicles are smaller and so are the body shops. As a result of this, European body shops have had to figure out how to move more vehicles through small shops using innovative technologies such as infrared drying.

The Italians have developed an infrared drying system that operates on LP or natural gas and is rail mounted, and robotic. This factor eliminates the need to drag around bulky electric IR arrays, move 220 Amp cords around, and keep the reflectors and bulbs clear of overspray.

How Gas Catalytic Dryers Help

While you don’t need an Infrared dryer to cure paint, catalytic dryers cure materials like primers in minutes. Gas catalytic dryers come mounted on a rail system, and one unit can service multiple bays. When you can cut dry times by half or more, you can get more vehicles through prep and into the paint booth. Gas catalytic dryers also eliminate the user error of electric IR dryers because the gas systems use temperature sensors to set and maintain surface temps. They can also switch panels on and off to achieve the desired results automatically. As shops seek new ways to squeeze more productivity out of an existing footprint, Gas Catalytic drying has proven time after time to cut production times without sacrificing quality.

 

For more information, please contact Gascat

Industry Receives Increased OEM Communication Since HD Repair Forum

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Houston, Texas, Jan. 29, 2019 – When the HD Repair Forum was first in development back in 2017, its founders breathed hope into offering the heavy-duty collision repair industry something it has never had before: A Platform for Progress.

“Months of research and countless conversations proved this industry needed an event tailored to its needs,” explains Brian Nessen, Co-founder and President of the HD Repair Forum. “When you’re hearing similar concerns from all angles of the industry, you recognize a missing link in the chain of communication. From experience, we understand that discussion around common struggles brings light to industry inefficiencies and creates opportunity for strategies to evolve. The aim is to move everyone forward as a solid unit,” he continues.

“The conversations we had at the HD Repair Forum in 2018 helped us better understand the challenges many repair facilities are facing,” says T.J. O’Hanlon, Director of Private Labels at Navistar, which makes International® trucks, IC Bus® school buses, and Fleetrite® all-makes replacement parts.

“Those conversations led directly to the development of our collision catalog, which should make it easier for these facilities to identify OEM- and aftermarket- approved replacement parts. At the 2019 HD Repair Forum, we’re looking forward to additional discussions about how independent repair facilities can best provide their customers with high-quality, economical solutions.”

O’Hanlon is scheduled to speak to attendees in more detail about these and other company developments at the 2019 event on April 2nd & 3rd in Fort Worth, TX.

The HD Repair Forum brings together repair facility owners and managers from across North America to hear from and interact with industry stakeholders, like Navistar, the Illinois-based OEM, who was one of the first to commit their support to the 2019 event.

Navistar’s collision catalog is a readily available reference guide of OEM part numbers for not only the International vehicle brand, but also for Freightliner, Kenworth, and more. Part numbers are displayed with accompanying pictures to make it easier for customers to decipher what is needed. Delivery of parts within 24 hours has been advertised.

“The underlying commonality between repair facilities, insurance parties, and manufacturers is the end customer. Making their lives easier and safer is the central focus of this event,” concludes Nessen.

Discounted registration to the event is available through February 9th. To register follow: https://hdrepairforum.com/register2019

If you are interested in joining Navistar in its support of this industry, please visit: www.hdrepairforum.com/sponsor2019

For additional information, please visit: www.hdrepairforum.com or call (281) 819-2332.

About the HD Repair Forum

Created as a dedicated resource for heavy-duty collision repair information for shop owners, managers, estimators, appraisers, insurance personnel, manufacturers, educators, and consultants. The HD Repair Forum offers a monthly newsletter, a website, news articles, webinars, and an annual conference that brings industry stakeholders together. The HD Repair Forum’s conference will take place April 2-3, 2019 in Fort Worth, TX with numerous classes and panels dedicated to education and problem solving.

About Navistar

Navistar International Corporation (NYSE: NAV) is a holding company whose subsidiaries and affiliates produce International® brand commercial and military trucks, proprietary diesel engines, and IC Bus® brand school and commercial buses. An affiliate also provides truck and diesel engine service parts. Another affiliate offers financing services. Additional information is available at www.Navistar.com.  

AkzoNobel Coating Increases Support of the HD Repair Forum in 2019

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Houston, Texas, Jan. 9, 2019 – The HD Repair Forum is pleased to announce that AkzoNobel Coatings will continue to be an active partner in building a community and platform-for-progress in the heavy-duty collision repair industry.

At the inaugural conference in 2018, AkzoNobel Coatings hosted its spring 20-Group meeting alongside this unique heavy-duty collision conference and shined as a premier sponsor.

“The company’s involvement and enthusiasm for the heavy-duty industry was obvious. Attendees knew their products and were proud to discuss the benefits they received from being involved with AkzoNobel.” explains Brian Nessen, President and Co-Founder of the HD Repair Forum.

The company committed early last week to join Navistar as one of the two exclusive Elite Sponsors for the 2019 HD Repair Forum.

The Forum’s aim is to foster growth and progress in the heavy-duty collision repair industry through the exchange of knowledge, experience, and feedback from all industry stakeholders. Heavy-duty collision repair professionals from across North America will gather in Fort Worth, TX, April 2nd & 3rd to obtain information on the latest trends and industry issues. They will hear about the latest technology, solution-based services, and training opportunities available to the market.

“Our 20-group members find great value in attending the HD Repair Forum. At our Fall meeting in 2018, members voted unanimously to once again host the spring meeting upon completion of this conference.”  explains Jimmy Harris, co-facilitator to AkzoNobel Coating’s 20-Group.

“Having this group for 2019 confirms the importance of bringing the industry together. We are pleased to hear of their enthusiasm and take pride in being able to further assist this already strong segment of the industry,” continues Nessen. “Their decision supports the ongoing plan for industry collaboration and fits with the direction of the HD Repair Forum, to bring the heavy-duty repair industry together for education and networking.”

Many other industry stakeholders, including truck manufacturers, equipment suppliers, insurance companies, independent appraisers and heavy-duty repair facility owners have already marked the second annual HD Repair Forum on their calendars.

Heavy-Duty Collision Repair Event Schedule:

Tuesday, April 2
7:00 AM Registration
8:00 AM-5:00 PM Conference
5:00-6:30 PM Networking Reception

Wednesday, April 3
8:00 AM-5:00 PM Conference

Thursday, April 4
AkzoNobel Coating’s 20-Group Meeting 

The HD Repair Forum Secures Date and Location for 2nd Annual Heavy-Duty Collision Repair Conference

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The HD Repair Forum announces it will host its second annual conference for the heavy-duty collision repair industry on April 2-3, 2019 in Fort Worth, Texas at the historic Hilton Fort Worth.

“The inaugural HD Repair Forum was a success. Our goal was to bring the decision makers and influencers of the industry together with the hope of helping drive improvement for all industry stakeholders. As evidenced by the list of attendees and the level of engagement, the Forum clearly fills the need. Attendees were able to share, learn and network with the leadership in the heavy-duty collision repair industry,” explains Brian Nessen, co-founder of the HD Repair Forum.

The 2018 conference featured technical and management training from some of the most well respected companies and trainers in the industry. In addition, executives from Navistar and Peterbilt, discussed their new vehicle technology and the challenges repairers will face in the future. Several co-located meetings, such as AkzoNobel’s 20 group, were held during the week that brought in some of the best repairers in the United States and Canada. The vendor expo brought high visibility to supporting organizations that are committed to serving the industry.

“Our goal is simple,” states Nessen. “Provide heavy-duty collision repairers with an avenue to collaborate with the key influencers in their business. Vehicle manufacturers, insurers, independent appraisers, information providers, tool & equipment suppliers, paint manufacturers, and paint body & equipment suppliers are welcome.”

The HD Repair Forum expects its second conference to bring additional OEM participation, to continue the discussion on industry repair standards, as well as provide relevant training and education for shop owners and managers.

For more information on the HD Repair Forum and its second annual conference check www.hdrepairforum.com for evolving updates.

To sign up for the monthly newsletter and get event updates straight to your inbox, go to: www.hdrepairforum.com/contact-us

For sponsorship opportunities, or inquiries on collaborative development please contact Jennie Lenk at 281-819-2332.