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Posts Tagged ‘claims’

SCA Appraisal Sending Free PPE and Speeding Appraiser Pay in Advance of COVID-19 Spikes

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Burbank, CA – In anticipation of an accelerating spike in COVID-19 cases and in the interest of safety for its nearly 800 franchise and network appraisers, SCA appraisal has launched a second round of up to $25,000 of complimentary COVID-19 PPE directly to field appraisers as an effort to mitigate potential exposure to COVID-19 and mitigate any possible exposure to clients.  Additionally, SCA is accelerating pay to appraisers and increasing the frequency of payments to help assist with any financial challenges associated with potential shutdowns.

“As a society and as businesses, we learned a lot about the impact of CVID-19 spikes and related shutdowns throughout 2020.  SCA wants to ensure we are doing all we can to promote safety and assist with financial stability in the event the increased COVID-19 cases being reported nationally translate into further business disruption.”, says Timothy Davis, Jr., president of SCA Appraisal.  “Nothing is more important to us here at SCA than our people, our franchise network and our clients’ vehicle owners.  The PPE and accelerated compensation is our small way of cementing the commitment to the industry that SCA has proudly-served for over 40 years.”

“For our franchise and network partners, getting them paid is more important now than ever and SCA has committed resources to expediting these payments.”, states Monica Warner, CFO.  “We know times may have been tight for some in the industry and we are proud to be able to extend payments faster than ever.”

Additional information regarding this program can be obtained by visiting SCA’s dedicated website at:  http://sca.claims/ppe

For inquiries:
Phil Langley
plangley@sca-appraisal.com / 214-914-0187

SCA Appraisal Launches Dedicated Department of Insurance (“DOI”) Re-inspection Unit: Names Jose Hermida Unit Leader

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Burbank, CA – In response to the growing demand of insurance carrier clients for Department of Insurance “(DOI”) re-inspections and regulatory compliance, SCA Appraisal has launched a newly-formed DOI Customer Success Unit.  Most SCA clients know Jose Hermida as he has been servicing SCA clients for over 20 years and is a client favorite. Jose will be leading the new DOI- CSU program.

“The regulatory environment in some states is becoming ever more complex and compliance is critical for our clients.  The establishment of a dedicated unit ensures that compliance.” says Tim Davis, President of SCA Appraisal.  “Being able to meet the unique needs of our clients in specifically-regulated markets with the DOI program further illustrates our evolution from an independent appraisal company to an integrated appraisal company.”

Clients will have three program options within the DOI program.  Specific vehicles can be assigned for re-inspection.  A selection of vehicles can be made by SCA based on geography and claim count.  Or, clients can opt for a fully-managed program that uses rental car logs to identify re-inspection opportunities in order to meet compliance.  In all cases SCA provides the necessary re-inspections and supplemental reporting.

In business since 1979, with franchise and supplier resources in all 50 states, SCA is a leading provider of private passenger auto, specialty, heavy equipment and financial services appraisals.  For more information, or to request a demonstration, please contact ClientServices@sca-appraisal.com.

SCA Appraisal Launches Customized Client Care Program

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SCA Appraisal Launches Customized Client Care:  Appoints Monica Diaz Senior Director of Customer Success, Lucano Figueroa, Yesenia Barreto & Amye Chow Customer Success Managers

Burbank, CA – To meet the evolving needs of its customers across a variety of industries, SCA Appraisal has implemented a Customer Success division and has re-allocated and added resources to specifically support clients across various markets. 

Monica Diaz has been appointed Senior Director of Customer Success and will be accountable for end-to-end delivery to clients across three unique markets: insurance, third-party administrators, and financial services/government.

“Our industry has experienced a lot of change over the 41 years we have been in business.  However, perhaps the most profound change has been our clients’ requests for company-specific requirements that leverage their own unique brands and identities” states Tim Davis, Jr., President of SCA Appraisal. “The IA space has long had a reputation for a one-size fits all approach, that is not acceptable at SCA. We are investing in our clients’ success and when they are successful, we are successful.”

Lucano Figueroa, an 18-year veteran of SCA will lead the Financial Services/Government group.  Yesenia Barreto, brings her 13 years with SCA to lead the Third-Party Administrators group.  Amye Chow, with SCA since 2011 leads the Insurance group. 

“All aspects of a claim will be handled by a vertically-integrated team that is familiar with our clients’ business objectives and processes.” says Monica Diaz.  “We know we are an extension of our clients’ claims resources and we are aligned accordingly. Customers will see industry-leading service.”

In business since 1979, with franchise and supplier resources in all 50 states, SCA is a leading provider of private passenger auto, specialty, heavy equipment and financial services appraisals.  For more information, or to request a demonstration, please contact ClientServices@sca-appraisal.com

SCA Distributes Over $30,000 Worth of PPE Appraiser Safety Kits Free to Industry

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Burbank, CA – In a period of 10 days, SCA Appraisal has delivered 550 Appraiser Safety Kits at no cost to members of the industry including independent appraisal suppliers, SCA franchise owners and even competitors.  “The COVID-19 pandemic has impacted our entire industry and we wanted to do something to give back to those folks who make it happen every day,” says Tim Davis, Jr., president of SCA Appraisal. “We put out notice via social media about the kits and within 5 days we had requests for over 500. https://www.facebook.com/scaappraisal/videos/542225729776383/?d=n

“I am proud of how our team mobilized to get them out within days and the testimonials have flooded my inbox.”  

Each kit contains PPE including gloves, masks, and sanitizer spray with a value of over $65. “I contract with several Appraisal Companies and no one stepped up to bat to help keep us safe the way SCA did!  Not only did I receive increased compensation & bonuses for putting myself into harm’s way, but they also sent me the supplies I needed and could not get anywhere locally,” wrote Leo Slosser of West Coast Appraisers. “Thank you SCA for the awesome masks, gloves, wipes & sanitizer you sent me!  I was getting worried I would not be able to find anymore and BOOM! Delivered.”

Another appraiser, Jimmy Wessel of Tulsa, OK sent a note after receiving the PPE. “During COVID SCA provided quick and proper guidance to protect the employee, shops, & owners we deal with on a daily basis. Trying to locate items locally was a nightmare. In an unprecedented time SCA was able to communicate to us not only the procedures, but provide the masks, gloves, & sanitizer we very much needed.”

As a leading independent appraisal company, SCA is committed to the well-being of its franchise and supplier network, which includes the safety of appraisers, vehicle owners and shop personnel.  “As a franchise owner for over 10 years, SCA has always provided exceptional support.  SCA once again showed their appreciation by not only providing “COVID Relief Compensation”, but also by sending personal safety kits.  They really do care and that’s why I’ll always be loyal to SCA. “, says Elizabeth Muradyan, SCA franchisee.

For inquiries: Clientservices@sca-appraisal.com

Property Damage Appraisers Launches Specialty/Heavy Equipment Same-Day Service

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Property Damage Appraisers, Inc. (PDA), the nation’s leading independent damage estimating firm, provides clients with the fastest damage estimate turnaround times in the industry. In 2018, PDA began guaranteeing Same-Day and Next-Day Service for standard auto claims. Now, the firm is proud to announce that it will be expanding the Same-Day Service offering with Specialty/Heavy Equipment Same-Day Service.

“PDA’s expedited Same-Day Service guarantee has helped our clients deliver outstanding automotive damage estimating services to their customers,” said CEO Tom Dolfay. “With the launch of Specialty/Heavy Equipment Same-Day Service, we are helping our client’s customers minimize business interruption and downtime costs, and get back to business without needing to rent heavy or specialty equipment or store damaged pieces.”

With Specialty/Heavy Equipment Same-Day Service, client’s customers can receive same-day service on everything from tractor trailers, emergency vehicles, busses, construction equipment, farming equipment, yachts, aircraft and every other type of specialty equipment.

PDA’s Same-Day Service is the result of a multi-year effort to improve efficiencies and reduce the time it takes to deliver damage estimates across the company’s national team of more than 650 local appraisers. PDA is the leader in providing fast, accurate estimates for all kinds of equipment and property damage, completing nearly 420,000 damage estimates a year.

“Our clients and their customers expect fast service and we’ve been aggressive in adopting and implementing new technologies to help our clients meet those expectations,” said Dolfay. “Every minute of downtime can cost a company thousands of dollars, especially for expensive heavy and specialty equipment. PDA’s Specialty/Heavy Equipment Same-Day Service minimizes time and productivity loss by delivering fast, efficient and accurate damage estimates on all types of mission-critical equipment.”

When a Specialty/Heavy Equipment Same-Day Service assignment is received PDA’s proprietary National Optimizer technology utilizes data analytics to dispatch the closest qualified appraiser to the damaged equipment. This technology coupled with PDA’s National Optimizer Team ensures PDA is on-site within 24 hours. Since launching last year, the National Optimizer has expanded PDA’s ability to build on industry-leading cycle times and estimating services on a national scale, and now offer Specialty/Heavy Equipment Same-Day Service.

ABOUT PROPERTY DAMAGE APPRAISERS, INC.
Property Damage Appraisers, Inc. (PDA), the nationwide leading independent damage appraisal firm, is revolutionizing the industry by providing consistent quality products at speeds never experienced before across the United States, including guaranteed Same-Day Service, using a combination of technology and human expertise. PDA completes over 420,000 estimates a year for heavy equipment, over-the-road truck, specialty equipment, auto, RV, boat, motorcycle and property damage through our national team of more than 650 local appraisers in more than 250 offices. Established in 1963, PDA’s corporate headquarters is in Fort Worth, Texas.