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Posts Tagged ‘claims’

SCA Appraisal Launches Customized Client Care Program

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SCA Appraisal Launches Customized Client Care:  Appoints Monica Diaz Senior Director of Customer Success, Lucano Figueroa, Yesenia Barreto & Amye Chow Customer Success Managers

Burbank, CA – To meet the evolving needs of its customers across a variety of industries, SCA Appraisal has implemented a Customer Success division and has re-allocated and added resources to specifically support clients across various markets. 

Monica Diaz has been appointed Senior Director of Customer Success and will be accountable for end-to-end delivery to clients across three unique markets: insurance, third-party administrators, and financial services/government.

“Our industry has experienced a lot of change over the 41 years we have been in business.  However, perhaps the most profound change has been our clients’ requests for company-specific requirements that leverage their own unique brands and identities” states Tim Davis, Jr., President of SCA Appraisal. “The IA space has long had a reputation for a one-size fits all approach, that is not acceptable at SCA. We are investing in our clients’ success and when they are successful, we are successful.”

Lucano Figueroa, an 18-year veteran of SCA will lead the Financial Services/Government group.  Yesenia Barreto, brings her 13 years with SCA to lead the Third-Party Administrators group.  Amye Chow, with SCA since 2011 leads the Insurance group. 

“All aspects of a claim will be handled by a vertically-integrated team that is familiar with our clients’ business objectives and processes.” says Monica Diaz.  “We know we are an extension of our clients’ claims resources and we are aligned accordingly. Customers will see industry-leading service.”

In business since 1979, with franchise and supplier resources in all 50 states, SCA is a leading provider of private passenger auto, specialty, heavy equipment and financial services appraisals.  For more information, or to request a demonstration, please contact ClientServices@sca-appraisal.com

SCA Distributes Over $30,000 Worth of PPE Appraiser Safety Kits Free to Industry

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Burbank, CA – In a period of 10 days, SCA Appraisal has delivered 550 Appraiser Safety Kits at no cost to members of the industry including independent appraisal suppliers, SCA franchise owners and even competitors.  “The COVID-19 pandemic has impacted our entire industry and we wanted to do something to give back to those folks who make it happen every day,” says Tim Davis, Jr., president of SCA Appraisal. “We put out notice via social media about the kits and within 5 days we had requests for over 500. https://www.facebook.com/scaappraisal/videos/542225729776383/?d=n

“I am proud of how our team mobilized to get them out within days and the testimonials have flooded my inbox.”  

Each kit contains PPE including gloves, masks, and sanitizer spray with a value of over $65. “I contract with several Appraisal Companies and no one stepped up to bat to help keep us safe the way SCA did!  Not only did I receive increased compensation & bonuses for putting myself into harm’s way, but they also sent me the supplies I needed and could not get anywhere locally,” wrote Leo Slosser of West Coast Appraisers. “Thank you SCA for the awesome masks, gloves, wipes & sanitizer you sent me!  I was getting worried I would not be able to find anymore and BOOM! Delivered.”

Another appraiser, Jimmy Wessel of Tulsa, OK sent a note after receiving the PPE. “During COVID SCA provided quick and proper guidance to protect the employee, shops, & owners we deal with on a daily basis. Trying to locate items locally was a nightmare. In an unprecedented time SCA was able to communicate to us not only the procedures, but provide the masks, gloves, & sanitizer we very much needed.”

As a leading independent appraisal company, SCA is committed to the well-being of its franchise and supplier network, which includes the safety of appraisers, vehicle owners and shop personnel.  “As a franchise owner for over 10 years, SCA has always provided exceptional support.  SCA once again showed their appreciation by not only providing “COVID Relief Compensation”, but also by sending personal safety kits.  They really do care and that’s why I’ll always be loyal to SCA. “, says Elizabeth Muradyan, SCA franchisee.

For inquiries: Clientservices@sca-appraisal.com

Property Damage Appraisers Launches Specialty/Heavy Equipment Same-Day Service

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Property Damage Appraisers, Inc. (PDA), the nation’s leading independent damage estimating firm, provides clients with the fastest damage estimate turnaround times in the industry. In 2018, PDA began guaranteeing Same-Day and Next-Day Service for standard auto claims. Now, the firm is proud to announce that it will be expanding the Same-Day Service offering with Specialty/Heavy Equipment Same-Day Service.

“PDA’s expedited Same-Day Service guarantee has helped our clients deliver outstanding automotive damage estimating services to their customers,” said CEO Tom Dolfay. “With the launch of Specialty/Heavy Equipment Same-Day Service, we are helping our client’s customers minimize business interruption and downtime costs, and get back to business without needing to rent heavy or specialty equipment or store damaged pieces.”

With Specialty/Heavy Equipment Same-Day Service, client’s customers can receive same-day service on everything from tractor trailers, emergency vehicles, busses, construction equipment, farming equipment, yachts, aircraft and every other type of specialty equipment.

PDA’s Same-Day Service is the result of a multi-year effort to improve efficiencies and reduce the time it takes to deliver damage estimates across the company’s national team of more than 650 local appraisers. PDA is the leader in providing fast, accurate estimates for all kinds of equipment and property damage, completing nearly 420,000 damage estimates a year.

“Our clients and their customers expect fast service and we’ve been aggressive in adopting and implementing new technologies to help our clients meet those expectations,” said Dolfay. “Every minute of downtime can cost a company thousands of dollars, especially for expensive heavy and specialty equipment. PDA’s Specialty/Heavy Equipment Same-Day Service minimizes time and productivity loss by delivering fast, efficient and accurate damage estimates on all types of mission-critical equipment.”

When a Specialty/Heavy Equipment Same-Day Service assignment is received PDA’s proprietary National Optimizer technology utilizes data analytics to dispatch the closest qualified appraiser to the damaged equipment. This technology coupled with PDA’s National Optimizer Team ensures PDA is on-site within 24 hours. Since launching last year, the National Optimizer has expanded PDA’s ability to build on industry-leading cycle times and estimating services on a national scale, and now offer Specialty/Heavy Equipment Same-Day Service.

ABOUT PROPERTY DAMAGE APPRAISERS, INC.
Property Damage Appraisers, Inc. (PDA), the nationwide leading independent damage appraisal firm, is revolutionizing the industry by providing consistent quality products at speeds never experienced before across the United States, including guaranteed Same-Day Service, using a combination of technology and human expertise. PDA completes over 420,000 estimates a year for heavy equipment, over-the-road truck, specialty equipment, auto, RV, boat, motorcycle and property damage through our national team of more than 650 local appraisers in more than 250 offices. Established in 1963, PDA’s corporate headquarters is in Fort Worth, Texas.