We’ve heard the saying many times, “A bad apple spoils the barrel.”
That’s very true in so many cases and in business that’s why Management must focus on building the right culture with the right team and partners in place. It’s not an easy thing to do but it must be an on-going process in the business today. That is why a detailed VISION plan is required which not only lays out what the business will look like in 3 years’ time, and the road map it is going to follow to achieve the vision (the quality of the barrel), but also what will the Team (the apples) look like in terms of quality and quantity.
There’s also another aspect to consider that’s not talked about in our HD industry at all—sometimes, at some point, you have to acknowledge the barrel is spoiling the apple!
This means the entire process of how business is being done in the HD shop is completely broken and no matter how talented the staff is, the culture the shop runs under is not going to work. With a bad culture in place, finding the right people is a constant and nearly a full time job; good people that are hired do not stay with the company as good people leave because management allows bad people to stay; attitudes are negative; a team atmosphere of having each other’s back does not exist. Those are just some basic examples. The entire business must be revamped or the odds of survival may not be in that business’ favour.As the CEO of your HD business, have you clearly defined your culture and how it is developed and maintained? 2019 is going to be an exceptional year for the HD shop owners that get it.