The progression of heavy duty vehicle technology will make a dramatic difference in measuring a typical HD service shop business. The HD aftermarket will have to relearn this portion of the business all over again. You will find that a [...]

Everyone acknowledges the shortage of competent technicians, and staff in general, in this heavy duty industry, but it becomes really scary when a HD service shop can?t keep the staff it does find. When a shop can?t keep good people, [...]

Let’s face it many heavy duty shop owners have a tendency to overcomplicate their day-to-day function, which in turn can lead to a stressed, unprofitable, business. It appears the longer you are actually in the HD Service business these days, [...]

Too many HD parts suppliers always approach the HD service shop owner discussing the parts price issue of what they offer, and then they wonder why the shop owner is only thinking about price and possible further discounts on parts. [...]

Everyone acknowledges the rapid changes taking place in the Heavy Duty Aftermarket but are you addressing the following? The new business measurement which includes revenue breakdowns involving a minimum of 3 labor categories Your shop site efficiency measurement weekly and [...]

Heavy Duty shop owners are not spending at least 2 hours a day of uninterrupted time working in their office “on” the business. The main reason for this is because they are understaffed and owners are forced to work “in” [...]

One of the critical elements that independent heavy duty shop owners must realize is that there are times when the shop can be too busy to make any money.  It becomes dangerous when this is a constant.  Management seems to [...]