Customer Satisfaction Measurement – How to Use it in the Shop
In our last installment, we asked- somewhat tongue-in-cheek- Does Customer Satisfaction Exist? The premise being, how do we define “customer” today when HD owners, fleet managers, OE’s and insurance companies can all be important influencers in the repair process? Undeterred, [...]
Heavy-Duty Collision Repair Gaining Attention and Support
Collision repair is a segment of the transportation industry that does not get a lot of attention. Historically, there has been a lack of training, information, and support. For many similar collision repair industries, including automotive, emergency, commercial, and recreational [...]
Registration Opens for the 3rd Annual HD Repair Forum
Registration for the HD Repair Forum is now open. Last year’s event experienced a forty percent increase in attendance and has quickly established itself as the can’t-miss event for the heavy-duty collision repair industry. The third annual conference is set [...]
HD Repair Forum’s 2020 Event Designed to Prepare Industry Leaders for Change and Growth
The 2020 HD Repair Forum is in full swing and the momentum continues to build for the only gathering solely dedicated to the heavy-duty collision repair industry. The 3rd edition of this event will take place on Tuesday and Wednesday, [...]
Steve Beck and Aaron Lowe Showcased at HD Repair Forum 2020
Steve Beck will have a significant presence at this years’ HD Repair Forum. Beck’s motivational and entertaining keynote speech will provide attendees with tips and suggestions on how to have a Great Day, Every Day. He will guide the audience [...]
Replacing Foams, NVH Materials and Other Products in the Heavy-Duty Truck Collision Shop
There are several functions that foams and NVH materials perform in the Heavy-Duty Trucks and Commercial Vehicles of today. Reducing noise, vibration, and harshness(NVH) are the most obvious. The performance of these products has a significant impact on the driving [...]
HD Collision Repair Task Forces Established at 2019 TMC Meeting in Atlanta
HD Collision Repair Task Forces Established at 2019 TMC Meeting in Atlanta During the 2019 TMC Spring Exhibition held in Atlanta March 18-21, 2019, "collision repair" continued its growth, as a topic for task force meetings. Fleets, suppliers, OEMs, and [...]
HD Repair Forum Secures Plans for 2020 Event
Plans for the third annual HD Repair Forum have been confirmed. The 2020 event is scheduled for March 24-25 at The Worthington Renaissance Fort Worth Hotel. Registration will open in the fall of 2019. To keep up to date with [...]
Examining Infrared Drying Solutions For Your Prep Area
When examining solutions to increase production in the paint shop, all the emphasis is placed on the paint booth. The paint booth is the most noticeable piece of equipment in the shop, the most expensive, and the one that can [...]
NPO Dedicated to Increasing Women’s Presence in the Trucking Industry Hits Conference Attendance Record
Companies and individuals from across the trucking industry gathered in Dallas, TX in early October for the Women in Trucking’s ever-growing Accelerate! conference. Over the course of three days, more than 1,000 women and men gathered in the downtown Dallas, [...]
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