In our last installment, we asked- somewhat tongue-in-cheek- Does Customer Satisfaction Exist? The premise being, how do we define “customer” today when HD owners, fleet managers, OE’s and insurance companies …
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Companies and individuals from across the trucking industry gathered in Dallas, TX in early October for the Women in Trucking’s ever-growing Accelerate! conference. Over the course of three days, more …
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When examining solutions to increase production in the paint shop, all the emphasis is placed on the paint booth. The paint booth is the most noticeable piece of equipment in …
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Does customer satisfaction exist? No. Not in the HD repair industry, anyway. There are too many players, too many constituents, too many people that are not “customers” that influence the …
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In our previous articles, we broke down the numerous motivations from both a buyer’s and a seller’s perspective morn considering a merger or acquisition (“M&A”). Now it’s time to look …
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In 2002, Chris Lindstrom started Practical Applications, a specialty manure handling and spreading business in Durand, Wisconsin. He managed a fleet of semis and truck-mounted spreaders designed to handle any …
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Plans for the third annual HD Repair Forum have been confirmed. The 2020 event is scheduled for March 24-25 at The Worthington Renaissance Fort Worth Hotel. Registration will open in …
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Heavy Duty shop owners from coast to coast talk about training required for their shop. Consider the terminology “training”. This terminology creates a certain mind-set in terms of results desired …
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HD Collision Repair Task Forces Established at 2019 TMC Meeting in Atlanta During the 2019 TMC Spring Exhibition held in Atlanta March 18-21, 2019, “collision repair” continued its growth, as …
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Earlier this month, heavy–duty collision repairers, insurers, OEM’s and vendors from across North America made their way to the Historic Hilton in downtown Fort Worth, Texas to participate at the 2nd …
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