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Heavy Duty Repair Forum

Matthew AguirreExecutive Sales Account Representative, 3M

Matthew is a Executive Sales Account Representative of 19 years with 3M Company. Matthew is a Collision Repair Specialist with emphasis in HD Truck and Commercial Vehicle for 3M Automotive Aftermarket Division.

Darrell AmbersonPresident of Operations, LaMettry's Collision

Darrell Amberson has over 40 years of experience in the auto repair industry and has been involved in collision industry events and served in a number of volunteer roles, including a number of advisory councils and committees. He is the current chairman of the Collision Industry Conference (CIC). He is the recipient of the ASA Phoenix Award, the ABRN Leadership Award, the Russ Verona Scholarship, and was inducted in the Hall of Eagles in 2009. He is currently President of Operations at LaMettry’s Collision.

Josh CenterSenior Associate SME, ADAS/EV, I-CAR

Josh joined I-CAR in 2019 as a member of the RTS team, where he assisted with research and development of technical procedures and course materials and helped perform testing related to developing best practices. Offering expertise in ADAS calibrations tools and procedures, EV safety, and diagnostics, Josh was appointed as an ADAS/EV SME one year ago.

Tom DiehlVP of Sales and Marketing, PDA

Tom has been associated with PDA for 17 years in a variety of roles from field appraiser to multi-franchise owner.  He is an expert in heavy equipment claims and helped to transform the marketing/sales program at PDA.  Tom lives in North Carolina with his wife and children, and enjoys hiking, fishing, hunting, and community outreach.

David GalvinAutomotive Application Technician, Saint-Gobain

David has been a collision repair tech for 16 years.  He is Toyota master certified and has been with Saint-Gobain for 5 years. 

Jerry GastineauSenior Director, Database Development & Industry Relations, Mitchell

Jerry has worked in the automotive and collision repair industry for over 30 years with deep experience in both the fields of collision repair and damage appraisal.  In his current role at Mitchell he is a key influencer to the team of collision industry veterans that directly develop the collision estimating database including graphics, parts, labor, P-pages and overlap considerations for automotive, commercial and specialty vehicles.

Ron KuehnPresident, Collision Business Solutions

Ron is an internationally known speaker, author, instructor, and business consultant with a passion for process improvement.  Growing up in a family in the trucking industry and initially learning collision repair skills from his grandfather, Ron has held high-level positions with I-CAR, Sherwin-Williams Automotive Finishes, and ABRA Auto Body & Glass.

After a career of over 30 years in the Collision Repair Industry, Ron started Collision Business Solutions in 2007 and began sharing his problem solving principles with other business segments.  Similar success is now experienced with clients in personnel management, software, as well as a growing list of automotive and transportation service companies.  

Ron is a facilitator for several Axalta Business Councils, including Heavy Duty Collision and RV Collision Groups.  Collision Business Solutions also consults collision organizations in purchasing &/or selling collision businesses.

Phil LangleyVice President of Client Services, SCA Claims

As the Vice President of Client Services for SCA Claims, Phil is responsible for account management, sales and service nationally.   A 31-year veteran of the property and casualty (P&C) insurance services industry,  Phil has been involved in leadership roles and innovative projects directly related to claims services ranging from vehicle appraisal, mobile repair services, temporary housing and collision estimating.

Prior to joining SCA Claims, Phil has worked with Premiere Services, MyKey Insurance Housing, PDA Corporation CCC Information Services and maintained an independent claims services consulting practice.

Mark LeademDirector of Commercial Lines Property Damage Process, Progressive

Mark started his career in the body repair industry with Kenworth and Peterbilt in New Jersey and Pennsylvania. Mark has worked over 30 years in the Commercial Insurance industry.  His carrer includes Commercial Lines Field Specialist, Manager of heavy equipment claims operations and currently, Director of Commercial Property Damage Process responsible for organizational development and alignment, business results, implementation of process and technology.

Lee LocklearChief Executive Officer, Cutting Edge Automotive Solutions

In a career spanning over 30 years, Lee Locklear has held positions including Master Technician, Shop Foreman, Service Manager, Fixed Operations Director, Diagnostic Trainer, and SVP Sales and Marketing, among other responsibilities. This diverse experience allows Lee to understand the industry challenges from all points of view – the technician, the shop owner, the service manager, and the customer. As the CEO of Cutting Edge Automotive Solutions, Lee has led his company from humble origins in his home garage to a multi-million dollar company with international distribution.

Kelly LoganSr. Manager, Collision Repair Program, Rivian

Kelly has been involved in the collision industry for over 25 years. He started his career as a body repair technician and participated in the BMW Service Technician Education Program after Technical School. He worked for Car-O-Liner equipment at the corporate level collecting vehicle data and training on all of their equipment.  He owned his own collision center for a brief period and in 2012, Kelly was on the Team that started Tesla’s Approved Body Shop Program from the ground up. He was involved in recruiting 3rd party collision centers, development of repair procedures for the Model S & Model X as well as managed the Training Program.  Kelly enjoys the challenges of working at electric vehicle startups and building Teams to accomplish a great service experience for the customers of the electric vehicles.

Todd MathesApplication Engineering Specialist , 3M

Todd is a Application Engineering Specialist of 34 years with 3M Company.  Todd supports the Heavy-Duty Truck and Commercial Vehicle collision market for the 3M Automotive Aftermarket Division.

Fabio MazzonTechnical Manager, TEXA

Fabio Mazzon has been the Technical Manager of TEXA USA since 2017. Before moving to the US Fabio worked for over a decade at the TEXA headquarters in Italy. He served different roles inside the company focusing on different aspects of vehicle diagnostics, from building technical information to testing raw diagnostic software in the field. As Technical Manager of TEXA USA, Fabio is the key liaison between North American customers and the software development team and product managers in Italy. With a combined experience of more than 15 years with the company on both sides of the pond Fabio can call himself a diagnostic specialist and a technical manager capable of turning the needs of US technicians into tangible solutions.

Patrick McGuireESQ, Law Offices of Patrick J. McGuire, P.C.

Patrick McGuire founded the Law Offices of Patrick J. McGuire, P.C., in Chicago, Illinois, in 1998. He has more than 24 years of experience litigating complex insurance-coverage disputes, including claims involving vehicle accidents, environmental pollution, toxic torts, products liability, professional liability, construction defects, premises liability, disabilities, fires, tornadoes, crimes, excess judgments, bad faith, and fraud.  Patrick has also built a national reputation as an expert on the intersection of insurance and automotive laws. He regularly assists clients with the design and implementation of compliance programs and provides strategic advice as to the practical impact of existing or proposed regulations or legislation to entities ranging from small businesses to trade associations to Fortune 50 companies. Patrick is frequently asked to speak at joint industry events on emerging coverage and claims issues, including issues related to data harvesting and privacy, advanced crash- avoidance technologies, and the liability issues inherent in the shift toward self-driving vehicles (i.e., ADAS). Because the insurance and automotive industries are closely intertwined and heavily regulated, there is no substitute for a deep understanding of the laws that affect both.  Patrick has experience counseling clients on a wide variety of general corporate matters, including business formation, employment issues, drafting and negotiating purchase agreements and service contracts, and the protection and monetization of intellectual property through licensing agreements.  Patrick received his B.A. degree from Marquette University in 1990 and his J.D. degree from Loyola University Chicago School of Law in 1995.

Tim MeekerDirector of Product and Pricing, Navistar

Tim Meeker is the Director of Product and Pricing in Navistar’s Parts Group.  Tim joined Navistar in 2018 continuing a 20 year career in serving parts customers in rail and heavy duty industries.

Nick NotteSenior Vice President, I-CAR

Notte leads the I-CAR® sales team in developing and implementing strategic initiatives that drive the organization’s growth. His career spans more than 30 years and various providers across the collision repair industry.  Notte has served on several boards, most notably, the Inter-Industry Conference for Collision Auto Repair (I-CAR) board of directors and is currently a past chairman of the board of directors of the organization, the board of directors as President and Chairman of the National Auto Body Council (NABC), was a member of the executive committee (Vice Chairman) of the Collision Repair Education Foundation (CREF) board of  trustees and sat on the board of trustees of the Collision Industry Foundation (CIF). Notte holds a Bachelor of Science degree in Accounting from Bentley College located in Waltham, Massachusetts.

Bernie ObryGeneral Manager, Coach USA-Perfect Body

Bernie started his career in a family body & mechanical shop. Eventually moving on by leveraging his skills to become an Independent Adjuster, owning two Property Damage Appraiser (PDA) franchises. After over a decade of providing appraisal services he found the best use of his now broad industry background was to help other shop owners, to open new shops or refocus their existing shops.  Bernie is General Manager of Perfect Body Co. a subsidiary of Coach USA.  Specializing in Class 5-8 vehicles with a focus on coach & transit buses.

Chuck OlsenSr. VP Automotive Technology, AirPro Diagnostics

Dario PeruchPresident and Managing Director, TEXA USA

Dario Peruch has been the president and directing manager of TEXA USA since 2016. While working for TEXA, the leader in vehicle diagnostics and shop equipment, Dario was able to combine his passion for all things that run on wheels with an expertise in technology and his personal academic studies in business management. Being responsible for managing the North American branch of a European company, Dario was able to acquire extensive knowledge of both markets and became well versed in all aspects relating to diagnostics and equipment. After opening TEXA USA and building a local team, Dario’s focus has now shifted towards new projects that include innovative technologies and bigger clients, including OE manufacturers.

Frank PhillipsManager, Collision Repair Program, Rivian

Frank has been in the collision industry for over 30 years, with careers ranging from a collision technician, shop owner, collision vocational instructor, insurance claims, collision software business development, Abra and Caliber as Director of Quality, to most recent Network Manager with Rivian. I have a deep passion for contributing to bettering our industry, and fostering positive relationships between insurers, repairers, and OE’s to drive exceptional customer experiences in our industry.

Mark PolzinPresident, Budget Truck & Auto

Mark Polzin was born in 1963 in Fort Atkinson, WI and started working in the family business at Budget Truck and Auto in 1981. He started his career in detail and has worked in every department to learn the business. He now holds the position of President within the company and is an owner. Past boards he has served on include: a local township board, a local youth baseball league, Wisconsin Auto Technicians Association LTD, and the South Side Business Association in Janesville, WI. He currently serves on the boards of the Wisconsin Motor Coach Association, the Minnesota Motorcoach Association, and the HD Repair Forum. When Mark is not working, he enjoys spending time with his wife of 37 years, his two kids and three grandchildren. Mark loves the outdoors.  Some of his passions include camping, grilling out, fishing, snowmobiling, and gardening.

Ed RietmanOwner, K & R Truck Sales

Ed grew up on a small farm in Michigan and then went to Bailey Technical School in St. Louis, Missouri.  After his education he worked for several different trucking companies, and eventually began rebuilding wrecked trucks for a company.  In 1989, he decided to started a business rebuilding trucks and established K&R Truck Sales. The business continued to expand over the next  decade and in 2004, K&R Truck Sales built a 65,000 sq. ft. service and body shop facility. K & R Truck Sales now owns several body shops and International stores around western Michigan, including a new building in Kalamazoo.  Ed credits his family and employees for the success and growth his business has experienced over the years.

Paul SandstedDirector of Technology & Sustainability, NGVAmerica

Paul Sandsted has been the Director of Technology & Sustainability with NGVAmerica since 2019.

Prior to his latest appointment with NGVAmerica, Paul served as an application engineer with Cummins, Inc. for nearly fourteen years, providing technical support to OEM customers across a variety of powertrains in generator-drive, automotive, industrial, and military applications.  He is a 2002 graduate of Clemson University where he majored in computer engineering and minored in mathematical sciences.

Paul’s responsibilities with NGVAmerica include leading programs related to industry sustainability, technology development, research priorities, safety and best practices, and codes and standards for natural gas vehicles and refueling infrastructure.  This includes broad collaboration with NGVA members, academia, governments, standards and research organizations, and other key stakeholders to foster cooperative approaches to complex industry issues. 

Dan SzczepanikMarketing Director – Commercial Segments, Sherwin Williams

Dan Szczepanik, Marketing Director – Commercial Segments, Sherwin Williams

 

Dan began his career formulating powder coatings at Ferro Corporation.  In 2000 Dan joined The Sherwin-Williams Company and became a technical team leader in the OEM interior/exterior group developing and commercializing coatings for OEMs.  After receiving his master’s degree in chemistry Dan joined the SW Heavy Truck/Transportation group as technical team leader.  In 2012 he transitioned to the marketing team as product manager for the Transportation market. In 2015 Dan assumed the marketing director role adding Aerospace and OEM interior to his marketing responsibilities.  In addition to being an active member of the ATA/TMC, Dan is also a Six-Sigma Greenbelt who leads cost-savings and quality improvement projects under multiple disciplines inside of Sherwin-Williams.

Doug SchlueterPrincipal, MSO Business Development, I-CAR

Doug Schlueter serves as Principal, MSO Business Development at I-CAR®, working closely with the senior management teams at top multi-shop operators to develop training programs and initiatives that help grow their businesses. He has more than 25 years of sales and operations experience, and has held leadership positions at The Winters Group, Yellow Freight, Copart, Insurance Auto Auctions, Hertz and Enterprise Rent-A-Car. A member of the Board of Directors of the National Auto Body Council, Schlueter is also Secretary of its Executive Council.Schlueter graduated with a BBA degree in marketing from the University of North Texas in Denton, Texas. 

Niel SpeetjensSenior Manager, I-CAR

During nearly 27 years in the automotive field, Niel has developed a diverse skill set, both as a business owner and staff Subject Matter Expert, and currently is assisting with I-CAR’s plans for a second technical center. His diagnostics expertise and work in leading technologies like ADAS and electric vehicles provides him with a rich background to draw from for his other passions for technical training and speaking. He supports several technical committees; developed training curriculum and instructed 10,000 students annually for a Tier 1 Automotive supplier; holds a number of certifications, including High Voltage Technology Trainer; authored articles for the automotive trade press; and has spoken at automotive association events and international industry seminars.

Ryan StokesVice President, Sales and Marketing, PDA

Ryan began his career in the industry over 17 years ago.  His start in the automotive industry quickly grew to Regional Manager of Sales in the largest body shop in Northwest Arkansas.  From there, Ryan began his career with PDA as an appraiser, moving to a franchise owner, and he is now the VP of Sales & Marketing.  Ryan lives in Northwest Arkansas with his wife and 5 children and enjoys spending time outdoors.  Ryan has been the Lead Pastor of his church for the past 9 years and enjoys being active in his congregation.

James SvaasandVice President Collision Repair Operations, Penske

James Svaasand is vice president of collision center development and operations for Penske Truck Leasing. His areas of responsibility include managing the company’s North America collision center locations and directing the organization’s related strategy.

The year 2022 marks his 40th year with Penske. Prior to assuming his current role in 2001, Svaasand was the general manager of business ventures in the maintenance department. He has also worked as a district manager in Reading, Pennsylvania. ,Philadelphia PA and New York City.

Ellen VoiePresident & CEO , Women in Trucking

Ellen Voie is an internationally recognized speaker and authority on gender diversity and inclusion for women working in non-traditional careers in transportation. She has been invited to speak to audiences in Sweden, Australia, New Zealand, Viet Nam, France, Mexico, and Canada in addition to being a popular speaker at conferences throughout the United States. She has also been interviewed by major news networks including Fox NewsBloomberg News, and Voice of America.

As founder of the Women In Trucking Association in March of 2007, Voie currently serves as the nonprofit organization’s President/CEO. The Women In Trucking Association was formed to promote the employment of women in the trucking industry, to remove obstacles that might keep them from succeeding, and to celebrate the successes of its members.

John WebbVice President | Partner, Ten Point Complete

John Webb has been involved with the automotive collision repair industry for over 20 years. His passion is helping clients understand the customer journey so that they can enhance the customer experience. By enabling clients with dashboards that visualize the measurement of a Customer Satisfaction Index (CSI) or Net Promoter Score (NPS), clients are able to transform customer satisfaction from a catch phrase into a management philosophy that positively impacts company culture and financial results. Webb, a frequent author on the subject, is also a Net Promoter Certified Associate. He has spoken on the topic at SEMA, NACE and other industry events held by trade groups and clients. He has attended the Collision Industry Conference (CIC) for over 20 years and is a past member of CIECA (Collision Industry Electronic Commerce Association) and supported numerous additional industry organizations.  Additionally, Webb works with companies to help them leverage video to build trust and connections, as well as utilize them in marketing and operations.  Webb is a Partner at TenPoint Complete (www.tenpointcomplete.com) and AutoVideoEngage (www.autovideoengage.com) and can be reached at jwebb@tenpointcomplete.com

Steve WolfePresident, Diversified Body & Paint

Steve is a Colorado Native and has spent his entire 41 year career working in the transportation industry.  He has spent the last 30 plus years as President at Diversified Body and Paint Shop in Denver Colorado.  Steve is a family man and has four Children with six grand kids and 2 more on the way!