Steve is recognized as an outstanding Keynote Speaker, Motivator, Instructor and Consultant. His seminars are lively, informative, funny and insightful. His knowledge
stems from a 20-year career at Management and Vice President level. His core competencies are in:
– Customer Service
– Life-Work Balance
– Goal Setting
– Team Building
– Motivating a Sales Group
Steve challenges his audiences to go for it 100%, in their personal life and at work. His message stays with his audience for a long time as he talks about how important the
effect they have on others, the importance of setting goals, and being their BEST everyday! Steve is the author of the book, ‘How to Have a Great Day Every Day!’ & ‘Leave Your Funk at the Door’ and has plenty of hands-on experience helping businesses, schools, associations and organizations reach and sustain excellence.
Teresa Bolton is the Director, Collision Repair Test Development for ASE. She has been an estimator, assistant manager, shop owner, and the Regional Director of Education for The Collision Technician Apprenticeship Program (CTAP). Her responsibilities include; managing the collision series of certification tests, facilitating the workshops to update the collision test series, the ASE Education Foundation Collision Repair/Refinishing Standards, and the ASE Collision Repair/Refinishing Entry-Level Certification Tests.
During her time in the industry she has been active in the industry. She was a board member on The National Auto Body Council, and with the help of the NABC she was able to raise over 100,000 dollars for the Collision Repair and Car Painting WorldSkills Competitors to compete at the WorldSkills Competition. She has served as the Collision Repair Technology Administrative Support at the National Leadership and Skills Conference (SkillsUSA) since 2000 and became the Collision Repair Technology Chairperson in 2015. She was the Collision Repair Technology Chairperson for the Maryland State SkillsUSA Competition for ten years, she served on the Women’s Industry Network Board, 2 years as Treasurer, and 4 years as the Scholarship Committee Chairperson. And she was the Education Committee Co-Chairperson for the Collision Industry Conference. The Awards she has received during her career in the Collision Repair Industry: I-CAR Award Collision Repair Technology Committee Spirit Award Most Influential Woman Award SCRS Individual Award WIN Cornerstone Award 15-year Service Award from The Center of Applied Technology North.
Billy Bonham is a Global Key Account manager for commercial vehicles for Atlas Copco IAS. He has 24 years experience with Henrob Self Pierce Riveting technology which is now part of the Atlas Copco IAS group. He has 35 years experience in manufacturing, robotics and automation, holds a degree in Mechanical Engineering from the University of NC Charlotte, Six Sigma certification and is a licensed Professional Engineer (PE) in the state of North Carolina. Billy has been instrumental in the introduction of Self Pierce Riveting for assembly of heavy truck and school bus bodies. He has actively supported the collision repair industry by promoting SPR education and introduction of the first Henrob hand held Rivlite tool, designed specifically for aftermarket repair.
Kevin joined Daimler in 2011 as a Revenue Controller, overseeing the growth in the aftermarket parts business. He then created a program that linked DTNA and its dealers through shared data which analyzed the dealer’s sales opportunities, and penetration into local fleets, to help the dealer better understand where incremental business could be gained. He subsequently moved to Product Marketing, where he is responsible for a team of Marketers who set strategy for DTNA’s Aftermarket Cab and Electrical components. In this role, Kevin is overseeing the development of DTNA’s collision program, including parts, software, training and processes. Prior to joining Daimler, Kevin worked in the private equity field working on projects in developing markets and renewable energy.
Eckenrode has worked in the automotive collision industry for nearly 20 years and while his official title is “Director of Development” for the Collision Repair Education Foundation, he likes to refer to himself as a “Facilitator of Generosity” as he has helped secure over $100 million in donations for high school and college collision programs, instructors, and students since 2009. Eckenrode’s newest initiative is helping to organize and facilitate high school/college transportation (collision, automotive, heavy duty, etc) student career fair events around the country to help connect technical students and industry employers.
Brad has 26+ years of experience in the trucking and insurance industries. Starting as a technician at a local Kenworth dealership and moving up to a purchasing manager over all three locations. This experience helped prepare him for a career transition into commercial insurance. For the past 21+ years. Brad has built, and transforming specialty claims teams into productive and profitable operations for multiple insurance companies. Additionally, Brad became a training facilitator for Nationwide Insurance in the Great Lakes Region. Tasked with providing training to the region on appraising and claims processing for boats, motorcycles, recreational vehicles, heavy truck, and heavy equipment. He is a member of the National Truck and Heavy Equipment Claims Council (NTHECC) and is head chair for the council’s scholarship committee. The scholarship program has helped provide over $800,000 in scholarships to qualifying recipients. Currently, Brad has national responsibility as Manager of the Cargo and Physical Damage claims teams for Canal Insurance Company.
Tom has over 25 years of experience in insurance claims. He started out handling property and casualty claims in personal lines auto. He entered management roles in 2000 and spent 12 years overseeing material damage and casualty groups at various levels up to regional responsibilities across 14 states. During this time Tom earned Six Sigma green belt certification and led teams through multiple ownership transitions. For the past 8 years Tom has focused on establishing and building a Specialty Claims group within National General Insurance from the ground up. Currently Tom has countrywide responsibility for material damage operations for National General’s specialty claims which includes RV, MD/HD Truck, and Agriculture equipment.
Kelly is responsible for On Highway market development for both Freightliner and Western Star. Her team will focus on developing strategy to help grow and defend share and profitability, ensure successful product launches, provide training on new product and technology for dealers and customers, product positioning, competitive experts, and market segmentation. Kelly has 17 years of experience in the truck industry. She began her career at Ryder Integrated Logistics, then joining the Detroit Diesel Corporation in 2006. Kelly has held various positions at Daimler Trucks North America ranging from logistics management, purchasing, parts marketing, pricing, product marketing and sales training. She most recently held the position of Director, Product Marketing for Freightliner and Detroit Components since 2017. Kelly holds a Bachelor of Science in Business Administration Degree from Central Michigan University as well as a Master in Business Administration from Walsh College.
Ron is an internationally known speaker, author, instructor, and business consultant with a passion for process improvement. Growing up in a family in the trucking industry and initially learning collision repair skills from his grandfather, Ron has held high-level positions with ICAR, Sherwin-Williams Automotive Finishes, and ABRA Auto Body & Glass. After a career of over 30 years in the Collision Repair Industry, Ron started Collision Business Solutions in 2007 and began sharing his problem solving principles with other business segments. Similar success is now experienced with clients in personnel management, veterinary, software, as well as a growing list of automotive and transportation service companies. Ron is a facilitator for several Axalta Business Councils, including a Heavy Duty Collision Group and a RV Collision Group. Collision Business Solutions also manages consulting and operational benchmarking services for the FIX Auto USA franchise and facilitates their Business Councils and Performance Groups as well.
Mike Long began his career in the trucking industry three decades ago, as the Director of Maintenance at L & H Trucking Co. Inc. where he worked from 1990 – 2004. In 2004, he joined RH Sheppard Co Inc., where he worked as the Field Service and Warranty Manager until 2008. In 2008, he stayed with RH Sheppard Co. Inc. but began working as the Customer Sales, Service, and Warranty Manager until 2017. In 2017 he was made Service Team Manager / Steering at Sheppard / WABCO. In 2020, Mike moved into his current role as Director of Customer Sales, Service, and Warranty at Sheppard.
Steve Lovelady is IMMI’s On-Highway Sales and Service Manager. He is responsible for guiding IMMI’s on-highway indirect sales and service activities with OEM dealers and end users as well as direct sales activities with North American heavy and medium duty truck OEMs. Steve has more than 35 years of experience in the medium and heavy-duty truck marketplace at the OEM, dealer and component levels with an emphasis on sales, service, parts and marketing. Before joining IMMI, Steve worked with companies such as Peterbilt Motors, Volvo Trucks, Detroit Diesel Allison, and Caterpillar representing them at the OEM, distributor, and dealer levels. He has held positions such as Senior District Sales Manager, General Sales Manager, Dealer and Market Development Manager, and Truck Engine Business Manager. Steve received his Bachelor of Science in Business Administration from Tennessee Technological University. He is a member of the Indiana Motor Truck Association, Tennessee Trucking Association, Florida Trucking Association, Kentucky Trucking Association, National Ready-Mix Concrete Association, American Trucking Association’s Technology and Maintenance Council, and National Tank Truck Carriers. Steve also serves on the National Advisory Board of the National Private Truck Council and has previously served on the Advisory Board for the Truck and Diesel Technology Program of Indianapolis Public Schools.
Lowe has been with the Auto Care Association and previously with the Automotive Parts and Accessories Association (APAA) for 37 years. He currently oversees the Auto Care Association’s federal and state legislative and regulatory efforts, focusing on a wide range of environmental, vehicle safety, workplace-health and safety and international trade issues. He also serves as liaison to the Upholstery and Trim International Segment of the Auto Care Association. Lowe was the recipient of the Northwood University Automotive Aftermarket Management Education Award in 2003. He has been on the board of directors and steering committee for several aftermarket coalitions including the California Automotive Task Force (CATF), a coalition of national and state aftermarket trade associations that coordinated the successful efforts to enact S.B. 1146. This landmark bill mandated access by independents to all car company emissions-related service information and tools. CATF also successfully worked to overturn the state’s mandated 15 year/150,000 mile emissions control warranty. Lowe coordinated the Auto Care Association’s successful effort in 2012 to obtain enactment of the Motor Vehicle Right to Repair Act in the Commonwealth of Massachusetts. Right to repair ensures that independent service entities have effective and affordable access to the information, tools and software to work on today’s highly sophisticated computer controlled vehicle systems. He also was part of the team that successfully negotiated in 2013 a national agreement on right to repair that is modeled after the Massachusetts law. Prior to the Auto Care Association, Lowe worked for an energy consulting firm specializing in renewable fuels legislation and regulation. Lowe has a bachelor’s of arts degree in economics from George Washington University and currently resides in Silver Spring, Md., just outside of Washington, D.C., with his wife.
Rohit Mathew is a manager at Carlisle & Company and has extensive experience operating within the collision space and has worked with several automotive OEMs to launch collision related programs.
Since enrolling in the Automotive Refinish Technology program at the College of Western Idaho in 2010 Jessica Neri has diligently worked to learn the trade. While in school Jessica was the winner of the WIN (Women in Networking) Cornerstone Award and ICAR’s Most Influential Women in the Collision Repair Industry. After competing regionally Jessica took Gold in the state of Idaho at the SkillsUSA state competition and went on to take Bronze at the National Competition. After graduation Jessica worked as the lead production painter for Idaho Wrecker Sales in Mountain Home, Idaho before being hired on with PPG in 2013. She is currently a Commercial Territory Manager in the Northern California market & the Co-Chair of SkillsUSA National Automotive Refinish Technology.
Tony started his career when he was a senior in high school, working as an apprentice technician for a beverage distributor. He then went on to attain his “D” (now a CDL) license to drive tractor trailers. He joined the Marine Corps in 1978. After Boot Camp and basic infantry training he was assigned to the 2nd Marine Division, Truck Company, Headquarters Battalion as a tractor trailer driver. Once leaving active duty in the Marines, he served an additional 10 years as an active reserve Marine with Marine Air Control Group 48. At the same time, he began working for Hobbs Trailer in Chicago as a tractor trailer driver. During his 10 years with Hobbs, Tony worked as a driver, trailer technician, trailer painter, quality control inspector, 2 nd shift foreman, service manager, remote branch manager, and finally as general manager. Tony then joined the team at Ace Chicago Great Dane as service sales manager. After 3 years at Ace Chicago Great Dane, Tony opened his own shop, Express Truck and Trailer in Mokena, IL. 8 years later, Tony sold his business to Trudell Trailer from Wisconsin. He then went on to become the service sales manager at Transportation Repairs and Services in Hodgkins, IL. During his time with TRS, Tony secured the authorization to become a Great Dane parts and service location. In January 2013 Tony began his current position with Great Dane Trailers. In his new role, Tony works with all dealer service departments in the US and Canada. Tony is an active member of the American Trucking Association’s Technology and Maintenance Council and is a certified VMRS specialist. Tony enjoys his off time with his wife, Sue, and daughter, Jamie, Barrel Racing their horses.
Maylan Newton has often been referred to as a Blue Collar speaker; do in no small part to his over 35 years of achievements within the Automotive Repair Industry. His energetic style of training captures your interest immediately and maintains your focus throughout his seminars like no other. Add to that the over 20 years he has been sharing his high energy style of teaching Automotive Repair Shop Management with people all over the country and his experience of Writing Service in over 500 repair shops, teaching hundreds of people just like you how to make more than just a living in this industry, and you will quickly see, that his seminars are the ones for you! Maylan is an AMI accredited instructor and continues to be in high demand to present at the major trade shows and association events across the country. Join Maylan as he shares his experiences with you, through his unique sense and style in approaching workplace attitudes and procedures, enjoy learning how to build your tomorrow… today!
T.J. O’Hanlon is the Director of Private Label Brands at Navistar. In that role, he oversees a portfolio of over 100 new and remanufactured product lines for all-makes and models of vehicles. His team has successfully grown Navistar’s Fleetrite brand double digits for 6 consecutive years and is currently involved in opening standalone Fleetrite Parts Stores globally. Prior to joining Navistar, he held various positions at a Chicago based truck dealership including shipping and receiving, and inventory management. He graduated from Aurora University with a dual degree in Business and Commerce, and Marketing.
Michael O’Leary currently serves as the Vice President Sales and Marketing at PDA (Property Damage Appraisers), a role he has held since 2018. Mike has led Insurance field operations, centralized services as well as business development for companies including Nationwide Insurance, Travelers, Innovation Group and Car-Part.com. Prior to joining PDA, Mike was the Executive Director of Industry Relations at Car-Part.com. At Car-Part Mike was accountable for driving new business with a focus on top 20 Carriers and major MSO’s while also representing Car-Part at industry events. Previously, Mike was the Vice President of Operation at the Innovation Group, a TPA providing services in auto claims. Mike also served as a Director on the Auto Product team at Travelers Insurance where he provided home office support to the regional operations. Mike started his insurance career at Nationwide Mutual Insurance Company spending 20 years in various positions in Auto, Property, and Casualty operations. Mike Holds an Associate in Claims (AIC) designation earned an Associate Degree in Automotive and Internal Combustion Technology from Johnson College he also studied Organization Management at Ashford University.
Chuck Olsen has 40 years experience in the automotive repair and technologies industry ranging from apprentice technician to operations management, and many positions in between. Chuck is Co-Inventor of Remote Vehicle Programming System and Method, Developed Remote Connections with OEM and high-level scan tools to vehicles, from inception, to proof of concept, to functional products and services. Chuck currently maintains ASE Master Technician certification and participates in multiple trade organizations and committees including: I-CAR, NASTF, ETI, CIC, HDRF, SCRS, IATN and is an adjunct instructor for automotive technology at Florida State College Jacksonville. Chuck takes every opportunity to expand and share knowledge of products, and the application of new technologies. Chuck has experience in every area of automotive repair and electronic/computerized systems.
Aaron Polzin is the Strategy Manager at Budget Truck and Auto where he is responsible for developing and implementing the technology roadmap of the business, among other responsibilities. Aaron is a graduate of the University of Wisconsin Eau Claire, earning his degree in Information Systems. Prior to joining the family business early in 2019, he was a Product Manager in technology for Kohl’s Department Stores for five years where he was responsible for helping to develop multiple different in store technologies including Amazon Returns and Point of Sale. Even though Aaron has been working in the automotive industry full time for a little over a year, he has shown a passion for wanting to improve and help move the industry forward.
Mark was born in 1963 in Fort Atkinson, WI and started working in the family business at Budget Truck and Auto in 1981. I started my career in detail and worked in every department to learn the business. I now hold the position of President within the company and am one of three owners. Past boards I’ve served on are: a local township board, a local youth baseball league, Wisconsin Auto Technicians Association LTD, and the South Side Business Association in Janesville, WI. I’m currently serving on the board for the Wisconsin Motor Coach Association.
Jack Poster, TMC’s VMRS Services Manager has worked in the transportation industry for more than 40 years. His family owned a Chrysler-Plymouth agency in Western
Pennsylvania. After college Jack returned to help run the dealership. Later he moved to Northern Virginia to raise his family and work for Merchant’s Tire & Auto (NTB) (one of the nations largest independent tire dealers). After 19 years with Merchant’s he took a position with Mancon Inc. a parts procurement firm for the Virginia Department of Transportation. It was with Mancon that he became familiar with VMRS (Vehicle Maintenance Reporting Standards) In 2007, he left Mancon to become TMC’s VMRS Services Manager for the American Trucking Associations. He is now the caretaker of the VMRS coding convention working with fleets, OEMs, software firms and all users of VMRS to insure the integrity of the codes. His duties include adding new codes to the database and also educating people to the many uses of VMRS.
Charlie Rich, Managing Director, joined Veritas Advisors in 2018, bringing with him over 30 years of management, consulting and ownership experience in the automotive aftermarket, technology, insurance, OEM and financial services industries. His career has been dedicated to improving each industry for all participants and has a proven track record of helping companies thrive through start-up, aggressive growth, M&A-based expansion, operational optimization, valuation maximization and exiting. Prior to joining Veritas Advisors, Charlie served as VP of Business Development for Fix Auto USA where he oversaw Insurance/OEM relations and shop network growth & development. In his 3½ years at Fix, he played a key role in helping the company double its revenues by expanding the shop footprint and securing national contracts with several top 10 insurance companies, resulting in more than 10% annual revenue growth across the shop network. Charlie also has expressed his entrepreneurial passion through several ventures, including ProcessClaims – a company he co-founded in 2000 and served as President and Board Member. In just six years, the company grew from start-up to over $11 million in sales, had four financing rounds (including a B round investment from Charles Schwab) and was acquired by CCC in 2006.
Charlie began his career in the automotive aftermarket when he joined CCC Information Services in 1989. During his eight-year tenure, he played a major role in the company’s explosive growth (revenues jumping from $18M to over $150M) and its introduction of several industry innovations (including the DRP concept, PC-based estimating (EZEst) and the DRP communication network EZNet). Charlie holds a BA in Business Economics from the College of Wooster and continues to be a student of innovation in other industries, seeking opportunities to apply this wisdom for the benefit of his clients and the automotive industry at large. He lives with his wife, Andrea, and their three children in Southern California. He enjoys coaching youth sports teams, outdoor activities and a healthy lifestyle that promotes balance and elite performance in all aspects of life.
Tyler Robertson is the founder and CEO of Diesel Laptops, which is the industry leader of providing diagnostic products, services, and repair information to the commercial truck, construction, agriculture, off-highway, marine, and automotive markets. With over 15 years of experience working at commercial truck dealerships and IT background, Tyler has created a unique company that provides a variety of solutions to repair facilities across North America.
Doug Schlueter serves as Principal, MSO Business Development at I-CAR, working closely with the senior management teams at top multi-shop operators to develop training programs and initiatives that help grow their businesses. He has more than 25 years of sales and operations experience, and has held leadership positions at The Winters Group, Yellow Freight, Copart, Insurance Auto Auctions, Hertz and Enterprise Rent-A-Car. A member of the Board of Directors of the National Auto Body Council, Schlueter is also Secretary of its Executive Council. Schlueter graduated with a BBA degree in marketing from the University of North Texas in Denton, Texas.
Dylan Schweitzer is a Talent Acquisition Manager for Enterprise Holdings supporting the Enterprise, Alamo & National Brands. He is responsible for company-wide recruitment strategies and best practices that help direct Enterprise’s nearly 250 local recruiters whose hires include 8,500 university graduates each year. Dylan also develops and enhances strategic partner relationships that assist in the improved quality and diversity of Enterprise’s workforce. He collaborates with divisional leadership to develop and implement programs to meet their hiring needs. Dylan graduated from City University of New York, Queen’s College and began his career in Enterprise’s nationally recognized Management Trainee Program soon after. His experience over the next several years he worked his way up through operations managing some of the largest branches in the New York City area. After five years with the company Dylan was asked to lead the Talent Acquisition department in NYC and later over several States in the Northeast. In 2014, Dylan was promoted to the corporate headquarters to focus on company-wide Talent Acquisition initiatives. Dylan has conducted presentations and seminars at many universities and industry conferences, and has been featured in media outlets including Forbes, The New York Times, MTV. Dylan currently sits on an advisory council for Yello, and previously served on the Board of Directors for the Eastern Association of Colleges and Employers (EACE).
My name is John Spoto, 3M Heavy Duty Commercial Fleet Manager.My entire life, I have been involved with the commercial / automotive industry, with well over 50 years in collision repair.As a Heavy Duty Commercial Fleet Manager for 3M and employed by 3M the past 15 years, I spend much of my life working closely with commercial fleet facilities on current, up to date processes. My goal is to help initiate a safe and quality repair by providing the most current / up to date information. Being an I-CAR Instructor in Southwest Florida, affords me the opportunity to relate with everyone throughout the entire commercial repair process since many of the substrate materials in automotive industry are comparable to trucks.
Chris Sterwerf is the CFO and COO of Fairfield Auto & Truck Service, Inc. in Cincinnati, Ohio. Chris represents the second generation and has over 20 years of experience in the world of heavy-duty body repair, frame repair and refinishing of large vehicles and equipment. Chris is a graduate of Miami University, Oxford Ohio and attained a degree in Entrepreneurial Business with an emphasis on Insurance. He is also a graduate of AMI (Automotive Management Institute) with an accreditation of AMAM (Accredited Master Automotive Manager). Chris attended the Natural Gas Vehicle Institute for training on CNG and LNG vehicles. He is now a Certified CNG Cylinder and Fuel System Inspector for Compressed Natural Gas Vehicles by the globally recognized CSA (Canadian Standards Association). Chris also holds several commercial painting certifications. Chris is an active participant in the industry and is a member of several associations, including: · ASA National (Automotive Service Association) · ASA Ohio · TARA (Truck Frame and Axle Association) · ATA TMC (American Trucking Association Technology Maintenance Council) Vice Chair of Study Group S17 Collision Repair & Corrosion · ACOFAS (American Council of Frame and Alignment Specialists) · TRAO (Towing Recovery Association of Ohio) · Regular Attendee of NTHECC (National Truck and Heavy Equipment Claims Council) In 2012, Chris was appointed by Ohio Governor John Kasich to the Ohio Board of Motor Vehicle Repair and became the Board Chair in 2016. The Board works to protect the consumer and level the playing field for independent automotive repair businesses in the State of Ohio. Chris has appeared in trade publications and magazines, including Transport Topics, ABRN magazine, Fender Bender Magazine, Air Waste Management’s EM Magazine and Truck Parts and Service Magazine. Chris’ goal is to move the Heavy-Duty Truck, Commercial Vehicle, Emergency Vehicle, Equipment, RV and Bus world forward so all repairers can provide safe, consistent repairs across the country while maintaining profitability and an excellent customer experience.
Ellen Voie is an internationally recognized speaker and authority on gender diversity and inclusion for women working in non-traditional careers in transportation. She has been invited to speak to audiences in Sweden, Australia, New Zealand, Viet Nam, France, Mexico, and Canada in addition to being a popular speaker at conferences throughout the United States. As founder of the Women In Trucking Association in March of 2007, Voie currently serves as the nonprofit organization’s President/CEO. The Women In Trucking Association was formed to promote the employment of women in the trucking industry, to remove obstacles that might keep them from succeeding, and to celebrate the successes of its members. More information Ellen’s career can be found at this link
Troy Volbrecht is the senior territory manager for Global Finishing Solutions’ (GFS) automotive refinish and truck division. In 20 years with GFS, he has worked in manufacturing, CNC programming, estimating and sales. He previously served as GFS’ truck refinish sales manager in both the U.S. and Canada, and he currently manages national accounts, Canadian sales, East Coast distribution and major truck accounts, such as Penske. In addition to a wealth of knowledge in this industry, Troy is passionate about helping customers find the best solution for their needs and make the most of their capital equipment investments.
John Walcher is the President of Veritas Advisors, Inc., a mergers and acquisitions (“M&A”) and strategic advisory firm that works with automotive aftermarket companies of all sizes, helping them achieve their growth objectives through acquisitions, or representing them in their pursuit of the ultimate milestone: the sale of their business. Veritas Advisors also provides capital raising/financing, strategic planning, exit planning, and valuation services to automotive-related companies of all sizes for over 11 years. John has been “doing M&A” for over 20 years. Prior to starting Veritas Advisors, John spent many years in corporate M&A, doing deals for two Fortune 500© public companies, as well as spending seven years at private-equity funded Caliber Collision Centers, departing as its Vice President of Corporate Development (during which time the company was ranked #9 on the INC. 500 list of Fastest Growing Private Companies). His deal experience spans the spectrum, from small “mom & pop” deals to nine-
figure international acquisitions. He also has advised private equity groups on consolidation strategies and has been involved in more than 100 transactions in the automotive aftermarket since 2000. John is an annual participate in SEMA’s “Ask The Expert”; program and thoroughly enjoys working with early stage/start-up automotive-related companies and entrepreneurs. He has been quoted in numerous industry magazines and frequently gives presentations on best practices and trends in M&A including speaking at AMR Messe Frankfurt Beijing (2019), Heavy Duty Repair Forum (2018), Automechanika Shanghai (2017); University of California, Irvine (2017); Tianjin (China) Aftermarket Association (2017); MSO Symposium (2011, 2014, 2016 & 2017); NACE (2012, 2013, & 2015); FenderBender Management Conference (2015); as well as numerous trade groups and peer-to-peer meetings (i.e., “20 groups”). Prior to graduate school, John was a senior economist performing econometric analysis as a U.S. Department of Defense contractor. John earned a Master of Science in Finance from the London Business School and a Bachelor of Science in Economics, cum laude, from the University of California.
Gigi Walker has been a shop owner/operator for 32 years. Specializing in fleet collision repair, her current clients are three Bay Area Transit Districts, County Fleet Vehicles, including police support vehicles & equipment, corporate fleet accounts including Comcast, Peet’s Coffee, Amazon Prime and many other municipalities, and local construction companies. Along with these ongoing accounts Walker’s Auto Body also takes direct referrals for other body shops and insurance providers for over-sized vehicles such as high-top vans and utility trucks. The unique equipment that is needed to perform these repairs has been a great opportunity for her shop. Other than running a small successful business, Gigi likes to spend time in her kitchen cooking for family and friends, attending music concerts and riding her horse. Gigi is married to Brian Walker and has one daughter, Melody, who currently lives in Nashville perusing a musical career. Gigi’s achievements include her serving as California Autobody Association’s President in 2010. The Association has over 1,000 body shops and during her tenor they worked on legislative issues in Sacramento regarding the automotive industries. In 2000, Gigi was awarded “Most Influential Woman in the Collision Repair Industry” award by AkzoNobel. She is a founding member of WIN (Women’s Industry Network) and has helped build educational conferences for women in the automotive industry. From 1991-1993 she also served as President of the East-Bay Autobody Association, where she assisted in event planning, fundraising, and educational development programs.
Brian is a Program Manager for I-CAR which entails developing and maintaining standards of I-CAR course training delivery. Prior to joining I-CAR full time nearly four years ago I worked at a premier luxury automotive collision center in Houston, TX as a Certified Structural Aluminum Repair Technician. During this time, I also worked for I-CAR part time as an instructor delivering welding training and structural repair training of which I still do today. I am an avid hunter and enjoy disconnecting from work by taking long motorcycle trips.
John Webb has been involved with the automotive collision repair industry for over 20 years. His passion is helping clients understand the customer journey so that they can enhance the customer experience. By enabling clients with dashboards that visualize the measurement of a Customer Satisfaction Index (CSI) or Net Promoter Score (NPS), clients are able to transform customer satisfaction from a catch phrase into a management philosophy that positive impacts company culture and financial results. Webb, a frequent author on the subject, is also a Net Promoter Certified Associate. He has spoken on the topic at SEMA, NACE and other industry events held by trade groups and clients. He has attended the Collision Industry Conference (CIC) for over 20 years and is a past member of CIECA (Collision Industry Electronic Commerce Association) and supported numerous additional industry organizations.Webb is a Partner at TenPoint Complete.