This page is a result of the Education Committees’ efforts to provide the heavy-duty collision repair industry with access to available educational resources for the heavy-duty collision repair industry. It is a work in progress. If you are aware of training opportunities that should be included on this page, please submit your request via the “Contact Us” page found in the upper right hand corner of the website.
*Note that course rates and availability are subject to change without notice to the HD Repair Forum.
Before the Repair Starts features a demonstration of a job file review process in accordance with industry practices and shop standard operating procedures (SOPs). Students will learn to identify the documentation that makes up a typical job file and examine how the staff of a collision repair facility uses these documents.
After completing this course, you will be able to:
Costs: $41 single course / $1250 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Building effective customer and vendor relationships is vital for any successful business. Relationships begin with open communication, key to avoiding and navigating conflicts when they arise. This online course reviews common communication scenarios a collision repair shop’s Production Manager may encounter, effective communication tools, and guidance to avoid miscommunication. Conflict scenarios and resolution strategies are also examined to help ensure the best possible outcomes.
After completing this course, you will be able to:
Costs: $48 single course / $759 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Developing New Talent will provide instruction on forming partnerships in the community to recruit talent. The course emphasizes the importance of relationships with local schools, career fairs and career day events. Students then discuss job shadowing and the facility’s internal structure.
After completing this course, you will be able to:
Costs: $138 single course / $759 full learning plan
Duration: 3 hr
Location: Virtual
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Developing the Team and Business explains the value of employee mentoring and quality employee reviews for both the employee and the business. Next the course focuses on common workflow interruption costs, shop KPIs, and communication of metrics.
After completing this course, you will be able to:
Costs: $138 single course / $1250 full learning plan
Duration: 1 hr
Location: Virtual
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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The course is designed for the student that is well versed in writing estimates and wants an edge and insight into the quickly emerging Hybrid and Electric vehicle market that is approaching worldwide.
Our hands-on approach uses cutaways, visual aids and a rare inventory of late model Hybrid and Electric vehicles. This enables the student to generate damage estimates on these Hybrid and Electric vehicles and understand the safety and knowledge needed to write and repair these vehicles. This two day course will review the drivetrain options, ever changing battery technology, and various types of vehicles including EV conversion market which will have special estimating techniques and ACV considerations. Emphasis is given to new generation vehicles and the new products, materials, and accessories being manufactured today.
After successfully completing this course, the student will have the skills and knowledge to prepare a complete and accurate electronic estimate using automated system data as well as a practical repair technique to estimate these vehicles as they come forward. In addition student will be introduced to the latest EV publications and increasing EV companies.
Costs: $795
Duration: 2 Days
Location: Virtual
Contact: Vale Training Academy 817.633.4800
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Implementing blueprinting as part of a collision repair process could be one of the best business decisions a shop can make. This online course starts by reviewing and defining the blueprinting process and efficiencies a shop can gain. We’ll also review how blueprinting is used for repairs of all sizes as well as hear from industry experts regarding their experience with blueprinting and the many benefits associated with its implementation when part of a shop’s repair process.
After completing this course, you will be able to:
Costs: $41 single course / $759 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Hiring to Support Your Shop’s Learning Culture is designed to help those who manage production in shops to hire the candidates who will most likely possess the traits and behaviors needed to thrive in a learning culture environment. This course focuses on the importance in hiring the right people for developing and maintaining a successful learning culture.
Learning Objectives
Costs: $41 single course / $759 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Hazardous Airborne Pollutants will identify environmental compliance requirements for hazardous airborne pollutants. You will learn to identify hazardous airborne pollutants, regulations for hazardous airborne pollutants, how to develop an in-house program to manage compliance, and how to reduce hazardous airborne pollutants in your facility. Refinishing techniques related to hazardous airborne pollutant reduction will also be discussed.
Costs: $38 single course / $1250 full learning plan
Duration: 45m
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Hazardous Waste Disposal examines the appropriate training and identification regarding hazardous waste. This course explains how the U.S. Environmental Protection Agency (EPA) determines when a substance becomes a waste and the different EPA guidelines that quantify the classes of generated waste. Instruction is provided on the proper clean-up and disposal of leaks and spills of potentially hazardous materials including recycling and emergency spill kits.
Costs: $38 single course / $1250 full learning plan
Duration: 45m
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Hybrid Vehicle Identification and Damage Analysis explains the different types and parts of hybrid vehicles, hybrid vehicle identification and safety procedures when working with hybrid vehicles.
Costs: $41 single course / $1250 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Implementing a Learning Culture introduces students to how business performance can improve by implementing a learning culture. There is discussion on the value of knowledge as a sustainable competitive advantage for the business. The course provides a deep look at each of the roadblocks to implementing a learning culture and how to remove them.
After completing this course, you will be able to:
Costs: $41 single course / $759 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Cycle time is an important piece of overall shop Key Performance Indicators (KPIs). Cycle time is more than returning the customer’s vehicle quickly. This online course begins with taking a look at what cycle time is and how it can be broken down into smaller sub-groups that play a significant role in a shop’s overall “Keys to Keys” cycle time. Next, we’ll take a look at “Cycle Time Bandits” that can lead to inefficiencies in the repair process. Finally, the course reviews strategies for eliminating cycle time bandits and implementing process improvements. .
After completing this course, you will be able to:
Costs: $41 single course / $759 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Learning Culture Overview will show how repair facilities that embrace a learning culture improve on key performance indicators (KPIs). The course will define what a learning culture is and address its key principles. Students will see how a learning culture can maximize everything a repair facility does while helping to minimize liability issues and customer complaints.
After completing this course, you will be able:
Costs: $48 single course / $1250 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Matching the Repair to the Team begins with a look at the industry standard capabilities each technician or team in a repair facility has. The instructor will explore the importance of using a computer management system to determine current workload and doing spot checks to keep track of a technician’s skill set. Students will learn how to assign a job and keep the job updated using a tracking system.
After completing this course, you will be able:
Costs: $138 single course / $1250 full learning plan
Duration: 2 hr
Location: Virtual
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Optimizing Process, Equipment, and Compliance introduces the learner to what is required to ensure that a collision repair shop is efficient, properly maintained, and how to follow good inventory practices.
After completing this course, you will be able to:
Costs: $48 single course / $1250 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Problem Solving for Workflow Changes introduces students to common types of workflow disruptions. The instructor will present how to manage a proper workflow when problems arise and how to evaluate the need for workflow changes. Next, the instructor will discuss making workflow changes according to staffing availability. Students will learn how to adjust for sublet work and supplements, as well as what to do regarding waiting for parts and working through equipment maintenance.
After completing this course, you will be able to:
Costs: $138 single course / $1250 full learning plan
Duration: 2 hr
Location: Virtual
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Quality is Your Business presents the importance of the Production Manager role in verifying that technicians complete quality control checklists using SOPs, and that key procedures are followed.
After completing this course, you will be able to:
Costs: $41 single course / $1250 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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In Refining the Team and the Business, students will learn how to develop staffing levels to determine the right number of personnel to efficiently run the business and the importance of PTO standard operating procedures (SOPs) for holidays, vacation, and sick time. The course reviews many of the training programs that are available to the collision repair industry.
Learning Objectives
Costs: $164 single course / $1250 full learning plan
Duration: 2 hr
Location: Live
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Safety Data Sheets and Labels explains why hazardous materials regulations were developed and covers the information found in a safety data sheet (SDS). Students will learn how to interpret SDS information and how to apply it. Students will also learn to identify and explain the different types of labels, recognize the specified elements of supplier labels, and know the difference between supplier, workplace, and “other means of identification” labels.
Costs: $38 single course / $1250 full learning plan
Duration: 30m
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Speaking the KPI Language breaks down the KPIs that one managing production needs to continuously monitor. It provides some beneficial tips and thought process tools useful during production management to help manage the things that can affect their own KPIs. It provides instructions so that when completed, the person responsible for managing production can calculate various elements of the KPIs, which can provide areas for improvement.
Learning Objectives
Costs: $41 single course / $759 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Strengthening Your In-Process Quality Controls identifies some very common concerns and quality issues that are experienced throughout the industry. It will help those in production management to identify what the current state of their facility is and if any of these common problems are occurring. It will also emphasize the importance of having quality checks and standards documented and in place how they can really benefit the facility.
After completing this course, you will be able to:
Costs: $48 single course / $759 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Synchronizing Workflow through Team Communication is designed to show the importance of communication with all customers and departments using a computerized management system. The instructor will demonstrate the tools a production manager will use, as well as how to conduct review and release meetings with the technicians.
After completing this course, you will be able to:
Costs: $146 single course / $1250 full learning plan
Duration: 2 hr
Location: Live
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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This course includes collision repair, paint, DEF systems and the latest information on hybrid and electric semi trucks. This course begins with an emphasis on tractors, nomenclature, estimating guides, suspensions, cab and body construction, frames, fifth wheels, diesel engines and wear items. The course covers the construction and design of trailers. Also emphasized are frames, sub-frames and panel repairs, mechanical, electrical and refrigeration trailer applications.
Costs: $1,695
Duration: 5 Days
Location: Online
Contact: Vale Training Academy 817.633.4800
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The course focuses on issues relevant to commercial auto claims, trucking liability, and cargo losses. Students participate in workshops and case studies to build skills, increase confidence and encourage analytic decision making for commercial risks. Upon successful completion of this course, the student should have the skills necessary to evaluate a file for negotiating, determine the range, evaluate circumstances and other important factors that affect the range, and demonstrate the ability to properly negotiate a claim to conclusion.
Costs: $1,095
Duration: 2.5 Days
Location: Online
Contact: Vale Training Academy 817.633.4800
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Understanding Cycle Time explains what cycle time is and how reducing it can benefit the collision repair facility. This course discusses the basics of measuring cycle time, identifies the waste that hurts cycle time, and lists lean processes and SOPs that can be used to reduce cycle time. The importance of proper upfront damage analysis (i.e. blueprinting) can be used to reduce problems that commonly occur toward the back end of the repair process. Finally, cycle time issues that commonly occur in different departments of the repair facility are examined.
After completing this course, you will be able to:
Costs: $190 single course / $759
Duration: 3 hr
Location: Live
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Understanding the connection between the profit and loss (P&L) statement and all components within the collision repair process is critical to the success of any business. In this online course a P&L statement is reviewed, and common categories and sub-categories are addressed to help identify areas where profits for a shop may be negatively impacted. Areas of the P&L statement a production manager can have the most influence over are covered as well as strategies to measure and improve performance in those negatively impacted areas. Suggestions for communicating performance results to the team are provided to engage the whole shop in its success.
After completing this course, you will be able to:
Costs: $41 single course / $759 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Vehicle Protection During the Repair Process will help identify steps to promote vehicle safety during the initial inspection. Learn to identify steps for safe vehicle check-in, towing, and moving. Steps to promote production shop safety are provided. Learn to identify production shop safety steps related to teardown, alternate fuel vehicles, parts storage, frame rack, major mechanical, body repairs, welding and heating, and refinishing.
Costs: $38 single course / $1250 full learning plan
Duration: 30m
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Vehicle Construction Material Types introduces how vehicle makers use a variety of materials to transfer collision energy around the passenger compartment and how to identify the different material types.
Costs: $38 single course / $1250 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Workflow Essentials provides an understanding of supplements and how they affect costs and key performance indicators (KPIs). Students learn how to evaluate the work in process with an introduction to the tools used by a production manager. The course introduces students to the concept of determining what the capacity of their shop is by looking at the big picture first.
After completing this course, you will be able to:
Costs: $41 single course / $1250 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Working Safely Around Hazardous Materials discusses the ways workers may be exposed to hazardous materials and their effects on the body. You will learn to identify hazardous material exposure situations and hazardous material categories. Learners will receive instruction on how to identify protective clothing, eye protection, hearing protection, and respiratory protection recommended for use around hazardous materials.
Costs: $38 single course / $1250 full learning plan
Duration: 1 hr
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
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Workplace Safety will help you identify safety protocols when working at a repair facility. You will learn work and tool safety, storage regulations, repair facility maintenance and emergency handling protocols, and workplace education requirements.
Costs: $38 single course / $1250 full learning plan
Duration: 30m
Location: Online
Contact: Doug.Schlueter@i-car.com
Download Brochure: click for PDF
Read More
This course includes collision repair, paint, DEF systems and the latest information on hybrid and electric semi trucks. This course begins with an emphasis on tractors, nomenclature, estimating guides, suspensions, cab and body construction, frames, fifth wheels, diesel engines and wear items. The course covers the construction and design of trailers. Also emphasized are frames, sub-frames and panel repairs, mechanical, electrical and refrigeration trailer applications.
Costs: $1,695
Duration: 5 Days
Location: Online
Contact: Vale Training Academy 817.633.4800
Read More
The course focuses on issues relevant to commercial auto claims, trucking liability, and cargo losses. Students participate in workshops and case studies to build skills, increase confidence and encourage analytic decision making for commercial risks. Upon successful completion of this course, the student should have the skills necessary to evaluate a file for negotiating, determine the range, evaluate circumstances and other important factors that affect the range, and demonstrate the ability to properly negotiate a claim to conclusion.
Costs: $1,095
Duration: 2.5 Days
Location: Online
Contact: Vale Training Academy 817.633.4800
Read More
This introductory course explores the fundamentals of abrasives. Topics include, how they are made, various uses, trouble-shooting, application guide and much-much more. Make sure to read the 3M Terms of Use before accessing the course.
Costs: Free
Duration: 1 hour
Location: Online
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These I-CAR courses were packaged for technicians to provide foundational training for complete, safe and quality collision repairs in the medium and heavy duty truck space. These six self-study courses focus on damage analysis, single and double-sided plastic repair, and scan tools and diagnostics. Each interactive course is available online and one hour or less in duration.
Costs: $249 Introductory Offer
Duration: 1 hour/course ( Six courses included)
Location: Online
Download Brochure: click for PDF
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