Use the tabs below to toggle between Tuesday & Wednesday’s AgendaThis a working program agenda, that is subject to change.
7:00 - 8:00 a.m.
Networking Breakfast & Vendor Fair
Meet us on the second floor of the Historic Hilton, where the collision industry will be meeting to share breakfast, catch up, and prepare for the event’s program.
Registration & Check-In opens at 7:00 a.m.
8:00 - 8:15 a.m.
Welcome & Overview
The HD Repair Forum is the place for heavy-duty and medium-duty collision repair updates and information. President and co-founder, Brian Nessen, welcomes attendees back to Fort Worth and provides an overview of upcoming trends and recent industry progress.
Brian Nessen, President, HD Repair Forum
8:15 - 9:00 a.m.
How to Have a Great Day Every Day
Steve Beck, President, Beck Seminars
9:00 - 9:15 a.m.
Industry Trends & Insights
Jennifer King, Planning & Market Analysis Marketing Manager, PPG Industries
9:15 - 10:00 a.m.
Parts Supply Chain & New Vehicle Technology
Tim Meeker, Navistar
10:00 - 10:30 a.m.
Networking Break
Sponsored by 
10:30 - 11:15 a.m.
Motor Coaches and the Collision Repair Industry
Motor Coach operators are in need of collision repair support. This session outlines the importance of the repair industry to this motor coach customer base. To be discussed is how to access service repair information specific to MCI coaches, and will point the industry to answers on how and where to research and order needed parts for the repair.
Tim Barnes, Director, Private Market Sales, NFI Parts
11:15 a.m. - 12:00 p.m.
Electric Vehicle Handling & Risk Analysis
Niel Speetjens, Sr. Manager, ADAS/EV Specialty Training, I-CAR
12:00 - 12:15 p.m.
Open Mic
12:15 - 1:15 p.m.
Networking Lunch
Sponsored by
1:15 - 2:45 p.m.
Track A: Motivational Leadership
Steve Beck, President, Beck Seminars
1:15 - 2:45 p.m.
Track B: Ladies and Gentlemen Start Your Search Engines
Mark Claypool, President & CEO, Optima Worldwide
1:15 - 2:45 p.m.
Track C: Troubleshooting an ADAS Equipped Commercial Vehicle
Brian Screeton, Bendix Commercial Vehicle Systems
2:45 - 3:15 p.m.
Networking Break
Sponsored by
3:15 - 4:00 p.m.
Track A: Understanding and Addressing the Technician Shortage
George Arrants, Vice President, ASE Education Foundation
3:15 - 4:00 p.m.
Track B: repair solutions for Box Truck Panel and Roof Repair
Matt Melbye, Senior Application Engineering Specialist, 3M
3:15 - 4:00 p.m.
Track C: Creating Positive Shop Culture
Jeff Rhoads, Services Consultant, AkzoNobel Coatings Inc.
4:15 - 5:00 p.m.
Track A: Scanning and Calibrations with ADAS
4:15 - 5:00 p.m.
Track B: Proper Repair Procedures and Common Mistakes in Composite Repair
Todd Mathes, Application Engineer, 3M
Matthew Aguirre, 3M
4:15 - 5:00 p.m.
Track C: To be announced
5:00 - 6:30 p.m.
Industry Networking Reception
7:00 - 8:00 a.m.
Networking Breakfast & Vendor Fair
8:00 - 8:15 a.m.
Welcome Back - Day 1 Recap
Brian Nessen
8:15 - 8:45 a.m.
The Latest in Commercial Vehicle ADAS Technology
Jim Barber, Bendix Commercial Vehicle Systems
8:45 - 9:15 a.m.
Technicians - Finding the Next Generation
John Helterbrand, Ranken College
9:15 - 9:45 a.m.
Isuzu Commercial Truck Repair Resources and Information
Chris Bishop, Aftersales Development Manager, ISUZU Commercial Truck
9:45 - 10:15 a.m.
Networking Break
Sponsored by
10:15 - 11:00 a.m.
Panel Discussion - Claims Handling Best Practices and Challenges Post Pandemic
Tom Farney, Regional Claims Leader -Specialty Vehicles, National General, an Allstate Company
Michael Brown, Claims Supervisor – Trucking Division, Great American Insurance Group
Kelly Reich, Home Office Claims Manager – Material Damage, Federated Insurance
11:00 - 11:15 a.m.
To be announced
11:15 - 11:45 a.m.
Latest ADAS on Motorcoaches
Robert Hitt, Prevost
11:45 - 12:00 p.m.
Open Mic
12:00 - 1:00 p.m.
Networking Lunch
Sponsored by
1:15 - 2:45 p.m.
Life-Work Balance
Life/Work Balance is about learning how to structure your life to improve performance both personally and professionally. Life continues to become more complex and move faster. Most of us are constantly accessible with e-mail and cell phones blurring the lines between work life and personal time. Sadly, many mistakenly believe that this is necessary to get more accomplished and advance careers. This course will provide new ideas to create balance in everyday life, reduce stress at home and work, and realize the importance of goal setting in all areas of their life.
Steve Beck, President, Beck Seminars
1:15 - 2:45 p.m.
Adapting Your Management Strategy to a Post Pandemic World
Ron Kuehn, President, Collision Business Solutions, Inc
1:15 - 2:45 p.m.
Track C: Improving Estimates
The class will discuss items that are commonly missed in the estimating process, This includes missed labor, parts, materials, and sublets in the process. Oftentimes, these commonly missed items pertain to a safety matter and/or contribute to an increase in gross profit.
Dean Hancock, Owner, Fleet Collision Solutions
2:50 - 3:35 p.m.
Track A: Mentoring- Your Opportunity Amid Crisis
Marc Brune, Business Development Manager, MentorMentee
2:50 - 3:35 p.m.
Track B: Trends, Troubles & Tips for Improved Cycle Times
Tim McKinney, Senior Applications Engineer, Evercoat
2:50 - 3:35 p.m.
Track C: Repairing You Heavy-Duty Repair Business Insurance
David Willett, Chief Underwriting Officer, Spark Underwriters
Billy Eddy, Technical Claims Investigation Director, Spark Underwriters
