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Heavy Duty Repair Forum

HD Repair Forum 2020 Agenda

This is a working agenda and is subject to change

6:30 AM

Registration and Check-In Begins


7:00 - 8:00 AM

Networking Breakfast with Our Sponsors

Meet us for coffee, a light breakfast, and connections. It’s the perfect time to get acclimated and discover the greatest products available to the HD repair market.


8:00 - 8:15 AM

Welcome and Overview of the Event


8:15 - 8:45 AM

Keynote Speaker

Steve Beck, President, Beck Seminars

8:45 - 9:00 AM

Right to Repair Act for Heavy-Duty Collision Repairers

The increased use of embedded telematics systems on both light and heavy-duty vehicles has the potential to change the competitive dynamics of the repair industry over the next five to ten years.  Policy makers are struggling to address consumer privacy, cyber-security issues related to wireless access to vehicle data, while still ensuring competition in the availability of vehicle related services. Lowe will provide an overview of the legislative and regulatory landscape in Washington, the states, and around the world as it relates to access to in-vehicle data.

Aaron Lowe, Senior Vice President of Regulatory and Government Affairs, Auto Care Association

9:30 - 10:00 AM

Commercial Vehicle OEM - Daimler Trucks North America


10:00 - 10:30 AM

Networking Break - Sponsored by Axalta Coating Systems


10:30 - 11:15 AM

Panel Discussion: Claims Handling

Panelists will provide insight for developing a deeper understanding of the claims handling process, the associated challenges, and what can be done to improve the process for all industry stakeholders

Chris Sterwarf, Chief Operating Officer, Fairfield Auto & Truck Service
Joe Laurentino, Vice President Material Damage, National General Insurance
Property Damage Appraisers (PDA)

11:15 - 11:30 AM

OE Repair Standards Committee Introduction and Update

The HD Repair Forum has initiated four committees dedicated to helping push the needle forward on several hot button issues that exist within the heavy-duty collision repair space. Find out more information on the mission of the committee, its direction for progress, and how to participate.

Kevin Clary, HD Repair Forum OE Repair Standards Committee Co-Chair , Daimler
Rohit Mathew, HD Repair Forum OE Repair Standards Committee Co-Chair , Carlisle & Co.

11:30 - 11:45 AM

Parts Committee Introduction and Update

The HD Repair Forum has initiated four committees dedicated to helping push the needle forward on several hot button issues that exist within the heavy-duty collision repair space. Find out more information on the mission of the committee, its direction for progress, and how to participate.

T.J. O'Hanlon, HD Repair Forum Parts Committee Co-Chair , Navistar
Mark Polzin, HD Repair Forum Parts Committee Co-Chair , Budget Truck & Auto

11:45 AM - 12:15 PM

HD Repair Forum Industry Awards and I-CAR Gold Class Recognition

The Heavy-Duty Collision Repair Industry has many key players working in the background to get the right information to those who need it most. Join us in recognizing the two individuals that have freely and tirelessly given back to the HD collision industry.

Last year’s recipients
John Spoto – 3M
Chris Sterwerf – Fairfield Auto and Truck Service

I-CAR will also be recognizing those collision repairers that have achieved Gold Class status since last year’s event.


12:15 - 1:30 PM

Networking Lunch

Attendees receive lunch and are given the opportunity to discuss relevant industry topics with their peers, industry leaders, equipment suppliers, and service providers. Sponsors will be back at their tables at 12:3o, be sure to visit them so you don’t miss the chance to see what they have to offer your business.


1:30 - 3:00 PM

Focused Learning Tracks: Session 1

Throughout the afternoon there will be three different training courses offered for attendees to gain training and information from. Courses will feature topics like preparing for advanced driver assistance systems; scanning and calibration demands; available tools and software for collision repairers; hiring, recruiting, and retaining talent tools and tips; spray booth technology, frame repair, and a lot more.


3:00 - 3:30 PM

Refreshment Break - Sponsored by Axalta Coatings


3:30 - 4:30 PM

Focused Learning Track: Session 2

Throughout the afternoon there will be three different training courses offered for attendees to gain training and information from. Courses will feature topics like preparing for advanced driver assistance systems; scanning and calibration demands; available tools and software for collision repairers; hiring, recruiting, and retaining talent tools and tips; spray booth technology, frame repair, and a lot more.


4:30 - 5:30 PM

Focused Learning Track: Session 3

Throughout the afternoon there will be three different training courses offered for attendees to gain training and information from. Courses will feature topics like preparing for advanced driver assistance systems; scanning and calibration demands; available tools and software for collision repairers; hiring, recruiting, and retaining talent tools and tips; spray booth technology, frame repair, and a lot more.


5:30 - 7:00 PM

Industry Networking Reception - Sponsored by Property Damage Appraisers (PDA)


6:45 AM

Registration & Check-in Opens


6:45 - 7:45 AM

Networking Breakfast with Our Sponsors


7:45 - 8:00 AM

Welcome and Re-cap of Day 1


8:00 - 8:15 AM

Keynote Speaker


8:15 - 8:30 AM

Commercial Vehicle OEM Presentation- Prevost

David Jacobi, Prevost

8:30 - 8:45 AM

Education Committee Introduction and Update

The HD Repair Forum has initiated four committees dedicated to helping push the needle forward on several hot button issues that exist within the heavy-duty collision repair space. Find out more information on the mission of the committee, its direction for progress, and how to participate.

Brandon Eckenrode, HD Repair Forum Education Committee Co-Chair , Collision Repair Education Foundation
Doug Schlueter, HD Repair Forum Education Committee Co-Chair , I-CAR

8:45 - 9:00 AM

Technology Committee Introduction and Update

The HD Repair Forum has initiated four committees dedicated to helping push the needle forward on several hot button issues that exist within the heavy-duty collision repair space. Find out more information on the mission of the committee, its direction for progress, and how to participate.

Chuck Olsen, HD Repair Forum Technology Committee Co-Chair , AirPro Diagnostics
Aaron Polzin, HD Repair Forum Technology Committee Co-Chair , Budget Truck & Auto

9:00 - 9:45 AM

Panel Discussion: Women in the Industry

Moderator - Teresa Bolton, Director, Collision Repair Test Development, ASE
Jessica Neri, Commercial Territory Manager, PPG
Ellen Voie, President , Women in Trucking
Gigi Walker, Owner, Walker's Auto Body and Fleet Repair
Jennie Lenk, HD Repair Forum

9:45 - 10:00 AM

Heavy-duty Collision Repair Industry Statistics in Review

For the first time in history, we will present statistical data specifically geared towards the heavy-duty collision repair industry. This benchmark data will become a staple of the HD Repair Forum and shared with the industry annually.

John Webb, President, Ten Point Complete

10:00 - 10:30 AM

Networking Refreshment Break


10:30 - 11:15 AM

Panel Discussion - Insurance in the Commercial Vehicle Industry

Insurance companies are challenged with assisting customers to get their vehicles repaired and back on the road. Cycle-time and down-time adversely impact everyone in the process. This panel will explore the associated challenges and give insight as to the things that repairers, OEM’s, dealers, independent appraisers and insurers can do to eliminate barriers and drive positive change.


11:15 - 11:45 AM

Commercial Vehicle OEM Presentation


11:45 - 12:00


12:00 - 1:00 PM

Networking Lunch


1:00 - 2:30 PM

Focused Learning Tracks: Session 4


2:30 - 3:00 PM

Refreshment Break


3:00 - 4:00 PM

Focused Learning Tracks: Session 5


4:00 - 5:00 PM

Focused Learning Tracks: Session 6


5:00 - 5:30 PM

Closing Session: Next Steps for the HD Repair Forum and the Industry it Serves

Brian Nessen, President, HD Repair Forum