Mobile Toggle
Heavy Duty Repair Forum

Mike JonesFounder & President, Discover Leadership Training

Mike Jones is the founder and president of Discover Leadership Training, a next level leadership development solutions company in Houston, Texas. Mr. Jones has inspired millions to Create a Better Version of Themselves™ by using his gifts and expertise to develop programs where he helps people realize their untapped potential. He is a well versed author who has published countless white papers, hundreds of articles and six books. He is an accomplished TV host and had his own NBC segments for nearly 10 years and was also a talented radio personality on Clear Channel Radio for over 10 years. Mike began his career when he served four years active duty and 2 years reserve duty in the US Coast Guard. Mike completed the Continental Airlines Pilot Development Program, where he earned his commercial, multi-engine and instrument ratings. Mr. Jones then made the move to make his dream of flying helicopters for the Houston Police Department a reality where, during his career, he earned recognition as Houston Police Officer of the Year on four separate occasions. Mike is committed to being a positive influence on the world and remains active both inside and outside of the classroom. He is a passionate runner who has run 10 full marathons and 3 half marathons and also enjoys fishing, creating new memories with his loving wife, and is a proud father of four sons.


Bill Kahn is a Principal Engineer at Peterbilt Motors and is the Manager of Advanced Concepts. An engineering graduate of Texas A&M University, he has over 30 years of experience in the trucking and aerospace industry. His last 19 years while at Peterbilt have been dedicated to evaluating emerging technologies and developing timelines for their viability within the Peterbilt product. His Group’s work includes innovation in the areas of autonomous operation, next generation combustion engines, electrified vehicles, hybrid powertrains, alternative fuels, and lightweight materials. Mr. Kahn’s Group at Peterbilt has been responsible of late for fielding industry leading Advanced Driver Assist Systems (ADAS) demonstration vehicles, all-electric port drayage and refuse trucks, and range extending series electric trucks. Success in these trials facilitate a path to production for the Company, by reducing the amount of lessons learned need moving into volume quantiles.

Mr. Kahn is a member of the 21at Century Truck Partnership, University of North Texas Faculty Advisory Board, and the Society of Automotive Engineers among other groups

Bob MorrisBusiness Development Manager, Gas Technology Institute

Wally DubnoSales Manager, Clean Energy Fuels

Kevin ClaryProduct Marketing Manager, Daimler Trucks North America

Kevin joined Daimler in 2011 as a Revenue Controller, overseeing the growth in the aftermarket parts business.  He then created a program that linked DTNA and its dealers through shared data which analyzed the dealer’s sales opportunities, and penetration into local fleets, to help the dealer better understand where incremental business could be gained.  He subsequently moved to Product Marketing, where he is responsible for a team of Marketers who set strategy for DTNA’s Aftermarket Cab and Electrical components. In this role, Kevin is overseeing the development of DTNA’s collision program, including parts, software, training and processes.  

Prior to joining Daimler, Kevin worked in the private equity field working on projects in developing markets and renewable energy.

T.J. O'HanlonDirector of Private Label Brands, Navistar

T.J. O’Hanlon is the Director of Private Label Brands at Navistar. In that role, he oversees a portfolio of over 100 new and remanufactured product lines for all-makes and models of vehicles. His team has successfully grown Navistar’s Fleetrite brand double digits for 6 consecutive years and is currently involved in opening standalone Fleetrite Parts Stores globally. Prior to joining Navistar, he held various positions at a Chicago based truck dealership including shipping and receiving, and inventory management. He graduated from Aurora University with a dual degree in Business and Commerce, and Marketing.


Terry KlineEngagement Officer, Solera

Terry Kline joined Solera in 2018 to support its fleet business development and currently serves as Engagement Officer for Digital Garage Fleet.
Prior to Solera, Kline was Senior Vice President and Chief Information Officer (CIO) at Navistar and oversaw all information and technology across its global network. He was responsible for Navistar’s Connected Vehicle strategy, including OnCommand Connection (OCC) and Over-the-Air programming, and for growing adoption of OCC.
A majority of Kline’s lengthy career in automotive was spent with General Motors (GM). He began his GM tenure as the Chief Information Officer for North America Product Development and then transitioned to CIO for Asia Pacific while sitting on the Asia Pacific Strategy Board. Next, Kline moved to the company’s Global Development team, coordinating re-engineering activities for GM’s product development process and implementing information systems across all GM business sectors. His last position at GM was Vice President and Global Chief Information Officer.
Kline began his career as Director of Information Systems, Truck Engineering and Manufacturing for Navistar. He was later appointed Vice President and CIO of New Venture Gear, Inc.
Kline holds a bachelor’s degree in Computer Science and Engineering from the University of Toledo and a Master of Business Administration from Indiana University.

Rohit MathewManager, Carlisle & Company

Rohit Mathew is a manager at Carlisle & Company and has extensive experience operating within the collision space and has worked with several automotive OEMs to launch collision related programs.

Mark PolzinPresident, Budget Truck & Auto

I was born in 1963 in Fort Atkinson, WI and started working in the family business at Budget Truck and Auto in 1981. I started my career in detail and worked in every department to learn the business. I now hold the position of President within the company and am one of 3 owners. Past boards I’ve served on are: a local township board, a local youth baseball league, Wisconsin Auto Technicians Association LTD, and the South Side Business Association in Janesville, WI. I’m currently serving on the board for the Wisconsin Motor Coach Association.

Gregory TreinenAdvanced Technology Marketing Manager, Daimler Trucks North America

As advanced technology marketing manager for Daimler Trucks North America (DTNA), Greg Treinen is responsible for directing development and execution of communications, customer & dealer education activities, and market leadership strategies for DTNA’s advanced vehicle technology efforts, which include electrification, automated driving, and connectivity. Appointed to this role in early 2018, Mr. Treinen is responsible for educating the market regarding how DTNA’s efforts in product innovation and new technology development can help deliver customer value and improve driver & highway safety.  

Prior to his current role, Mr. Treinen worked as sales and marketing manager in DTNA’s connectivity organization. Prior to that, he spent five years in Freightliner Trucks marketing, serving as the product marketing segment manager for vocational, medium duty & alternate fuels.  Mr. Treinen has also served as lead market planning analyst for DTNA, where he was responsible for developing the company market and internal sales volume forecasts, plus market analysis and market research.

Mr. Treinen has a bachelor’s degree in business administration from University of Oregon and a masters of business administration (MBA) degree from University of Massachusetts, Amherst, where he was inducted into Beta Gamma Sigma, the highest recognition a business student can receive in a business program accredited by AACSB International.

John SpotoHeavy Duty Commercial Fleet Manager , 3M Automotive Aftermarket Division

My name is John Spoto, 3M Heavy Duty Commercial Fleet Manager. My entire life, I have been involved with the commercial / automotive industry, with well over 44 years in collision repair. As a Heavy Duty Commercial Fleet Manager, I spend much of my life working closely with commercial fleet facilities on current, up to date processes. My goal is to help initiate and eliminate constraints that lead into increased revenue. Also, being an I-CAR Instructor in Southwest Florida, affords me the opportunity to relate with everyone throughout the entire commercial repair process since many of the substrate materials in automotive are comparable to trucks.

Dean HancockGeneral Manager, Gerber Commercial & RV

Dean Hancock is the General Manager for Gerber Commercial & RV formerly known as Bob Johnson’s Body Shop in Cayce South Carolina for 12 years. They specialize in heavy-duty collision repair and automotive collision repair. He has spent the last 35 years in the collision industry. He spent 10 years as an automotive and a commercial paint technician, 13 years as paint manufacture representative.  He earned his Six Sigma black belt from Aveta Business Institute in October of 2012, he also attended the University of Phoenix. Dean is a founding member of the Axalta coatings business council group for commercial collision repair. He saw a need for a business council for heavy-duty collision repair and helped Axalta coatings head up the formation of this group. After the group grew in numbers, he was elected president of the group. Since the formation, he has been featured in Fender Bender magazine and Body Shop Business news. He also serves as a facilitator for Axalta Coating’s highly recognized Damage Analysis Commercial Fleet Business as well as Production Management Pre-Lean for Commercial Vehicles. Dean’s classes are from first –hand experience from years in the collision industry. The blend of the automotive and commercial collision repair brings a cutting edge approach to the commercial repair industry. Dean also works closely with Commercial Collision shops using his extensive knowledge and understanding of lean principles for production. He has a natural understanding of value and ability to process the critical thinking required in creating a lean organization.

John Ashal President, Big Rig Alignment Company

John started Big Rig Alignment and Custom Tooling in 2011 after 30 years in the automotive and heavy truck repair industry.

Big Rig was designed as a resource for truck and bus manufacturers to improve wheel alignment and active safety system calibration.

John has a degree in molecular and cellular biology from the University of Arizona and was an ASE certified Master Automotive Technician with several truck and bus certifications.

John and his wife Susie live in Tucson, Arizona.


Maylan NewtonCEO, Educational Seminars Institute

Maylan Newton has often been referred to as a Blue Collar speaker; do in no small part to his over 35 years of achievements within the Automotive Repair Industry.  His energetic style of training captures your interest immediately and maintains your focus throughout his seminars like no other. Add to that the over 20 years he has been sharing his high energy style of teaching Automotive Repair Shop Management with people all over the country and his experience of Writing Service in over 500 repair shops, teaching hundreds of people just like you how to make more than just a living in this industry, and you will quickly see, that his seminars are the ones for you!  Maylan is an AMI accredited instructor and continues to be in high demand to present at the major trade shows and association events across the country. Join Maylan as he shares his experiences with you, through his unique sense and style in approaching workplace attitudes and procedures, enjoy learning how to build your tomorrow… today!

Todd MathesApplication Engineering Specialist, 3M

I have worked for 3M for over 30 years in a variety of R&D, Sales, and Application Engineering positions.  I have spent the last 12 years in the collision market, focusing the last 2 years on Heavy-Duty Truck and Commercial Vehicle collision.  My goal is to understand customer and market needs and bring 3M product and process solutions to the industry.

Ken BoylanGlobal Training Manager, Chief

Ken has been in the collision repair business for over  40 years. He recently retired as Global Training Manager for Chief Automotive Technologies. In that role he is responsible for curriculum and staff development both nationally and internationally. He currently works as a consultant for Chief.

Ken’s background includes extensive work as an expert witness for several insurers. He was a two times voted I-CAR instructor of the year. Ken believes that learning can be both fun and challenging, particularly with the latest technologies changes in our industry.

Tyler RobertsonFounder/CEO, Diesel Laptops

Tyler Robertson is the founder and CEO of Diesel Laptops, which is the industry leader of providing diagnostic products, services, and repair information to the commercial truck, construction, agriculture, off-highway, marine, and automotive markets. With over 15 years of experience working at commercial truck dealerships and IT background, Tyler has created a unique company that provides a variety of solutions to repair facilities across North America.

Brian WassonManager, Program Delivery, I-CAR

Brian is a Program Manager for I-CAR which entails developing and maintaining standards of I-CAR course training delivery. Prior to joining I-CAR full time nearly four years ago I worked at a premier luxury automotive collision center in Houston, TX as a Certified Structural Aluminum Repair Technician. During this time, I also worked for I-CAR part time as an instructor delivering welding training and structural repair training of which I still do today. I am an avid hunter and enjoy disconnecting from work by taking long motorcycle trips.

Tim KrausPresident , Heavy Duty Manufacturers Association (HDMA)

Tim Kraus is the president and COO of HDMA, the top executive of the 200+ member, commercial vehicle supplier division of MEMA, the Motor and Equipment Manufacturers Association, with a global reach, through its members. MEMA is an 1,0100 member motor vehicle technology and supplier association, founded in 1904. Kraus is also a vice president of MEMA. HDMA was founded in 1983.

A Commercial Vehicle Industry veteran, Kraus joined HDMA and MEMA in 2004, after serving 12 years on its board of directors and 14 years in HDMA’s Heavy Duty Business Forum.

Prior to joining MEMA, Kraus served more than 20 years in executive positions with commercial vehicle industry suppliers. He has remained active in HDMA and MEMA since the early 1980s.

HDMA exclusively serves suppliers of components to the global commercial vehicle industry; aftermarket, as well as OEM technology developers, for both on and off-highway vehicles.

HDMA’s mission is to advance the commercial vehicle technology and component supplier industry and the business interests of its members.  

In the Commercial Vehicle Aftermarket, HDMA is an owner of the highly popular Heavy Duty Aftermarket Week (HDAW) conferences, held for 14 years in Las Vegas, moving January 2020 to the Gaylord Texan, In Dallas USA.

Kraus is a BSBA graduate of the University of Minnesota, in St. Paul, USA and is father of 6, grandfather of 3 and resides in Raleigh, North Carolina USA.

Susan AltSenior Vice President, Public Affairs, Volvo Group North America

Susan Alt is the Senior Vice President, Public Affairs for Volvo Group North America. In this role she educates legislators and regulators to ensure new technologies for commercial vehicles are brought to market safely and economically. She has been with the Volvo Group companies residing in the US and Europe for the last 30 years. Prior to her current role, she held senior roles for Volvo and Mack Trucks in Marketing, Strategy and Business Development. She was also the President of Volvo Logistics of the Americas, and as such, the first woman to manage a division for Volvo Group in North America.

Susan holds a BS in Mechanical Engineering from Virginia Tech and a MBA from Wake Forest University, but is especially proud to have maintained a Class 8 Commercial Driver’s License (CDL) the last 20 years. This allows her to drive the “big rigs” and her kids to tell their friends their mom is a truck driver.

Nick NotteSenior Vice President Sales & Marketing, I-CAR

Notte leads the I-CAR® sales team in developing and implementing strategic initiatives that drive the organization’s growth. His career spans more than 30 years and various providers across the collision repair industry.
Notte has served on several boards, most notably, the Inter-Industry Conference for Collision Auto Repair (I-CAR) board of directors and is currently a past chairman of the board of directors of the organization, the board of directors as President and Chairman of the National Auto Body Council (NABC), was a member of the executive committee (Vice Chairman) of the Collision Repair Education Foundation (CREF) board of trustees and sat on the board of trustees of the Collision Industry Foundation (CIF).
Notte holds a Bachelor of Science degree in Accounting from Bentley College located in Waltham, Massachusetts

Brandon EckenrodeDirector or Development, Collision Repair Education Foundation

Eckenrode has worked in the automotive collision industry for nearly 20 years and while his official title is “Director of Development” for the Collision Repair Education Foundation, he likes to refer to himself as a “Facilitator of Generosity” as he has helped secure over $100 million in donations for high school and college collision programs, instructors, and students since 2009. Eckenrode’s newest initiative is helping to organize and facilitate high school/college transportation (collision, automotive, heavy duty, etc) student career fair events around the country to help connect technical students and industry employers


Wally MeliaCorporate Body Shop Manager, Houston Freightliner

James SvaasandVice President Collision Repair Operations & Development, Penske

Patrick McQuire, Law Offices of Patrick J. McGuire, P.C.

Patrick McGuire founded the Law Offices of Patrick J. McGuire, P.C., in Chicago, Illinois, in 1998. He has more than 24 years of experience litigating complex insurance-coverage disputes, including claims involving vehicle accidents, environmental pollution, toxic torts, products liability, professional liability, construction defects, premises liability, disabilities, fires, tornadoes, crimes, excess judgments, bad faith, and fraud. Patrick has taken cases to verdict in both jury and bench trials, handled appeals, and resolved hundreds of claims through appraisal, mediation, arbitration, pre-trial motion practice, and settlement negotiations.
Patrick has also built a national reputation as an expert on the intersection of insurance and automotive laws. He regularly assists clients with the design and implementation of compliance programs and provides strategic advice as to the practical impact of existing or proposed regulations or legislation to entities ranging from small businesses to trade associations to Fortune 50 companies. As a legislative consultant and subject-matter expert, he has helped clients develop lobbying strategies, drafted proposed bills and amendments, and has testified before numerous state legislatures and the National Conference of Insurance Legislators (NCOIL). Patrick is frequently asked to speak at joint industry events throughout the country on emerging coverage and claims issues, including issues related to data harvesting and privacy, advanced crash- avoidance technologies, changes in traditional models of vehicle ownership and usage (e.g., TNPs and OEM subscriptions), and the liability issues inherent in the shift toward self-driving vehicles (i.e., ADAS). Because the insurance and automotive industries are closely intertwined and heavily regulated, there is no substitute for a deep understanding of the laws that affect both.
Patrick has also served as the outside general counsel for several small businesses, primarily technology start-ups in the automotive and military sectors. As a result, he has experience counseling clients on a wide variety of general corporate matters, including business formation, employment issues, drafting and negotiating purchase agreements and service contracts, and the protection and monetization of intellectual property through licensing agreements.
Patrick received his B.A. degree from Marquette University in 1990 and his J.D. degree from Loyola University Chicago School of Law in 1995. He is licensed in Illinois and admitted to practice before the Illinois Supreme Court and the United States District Court for the Northern District of Illinois. He is Of Counsel to Clausen Miller, P.C.

Phil KrierManager, Direct Repair Program, Great American Insurance Group

Phil Krier has been with Great American for 17 years. He has been instrumental in developing the direct repair program and currently manages the program. Before joining the Great American Trucking Division in 2001, he was the Body Shop Manager at Kenworth of Cincinnati for eight years. Before that he owned his own shop. He’s held many positions in the shod shop industry from body and paint technician, estimator, body shop manager, claims adjuster and claims manager.

Joe KlingensmithCommercial Lines Network Coordinator, Progressive Insurance

Joe has worked in the commercial repair industry for 42 years. The last 22 years have been with Progressive Commercial Insurance. Prior to joining the insurance industry, Joe was a factory dealer service manager at GMC for 11 years. His career in the repair industry initiated as a technician/foreman for a 50+ power unit fleet, where he worked for nine years. His current role with Progressive is serving as the Commercial Lines Network Coordinator. He will be presenting – Working together: Current & Future Challenges relative to HD repairs/claims.

David ClarkAPD Claim Manager, Selective Insurance Company of America

Patrick BurnettAssociate Vice President, Property & Casualty Claims - Material Damage, Nationwide Insurance

As the Associate Vice President of Property and Casualty Claims-Material Damage, Patrick has overall accountability for the Material Damage operation and leads Material Damage strategy, technical performance, policy/procedure development, On Your Side Repair program oversight, and partner relationships for Nationwide Insurance.

Born and raised in Dallas, Patrick earned his undergraduate degree in Business Administration from the University of Texas at Arlington. He earned his MBA from LeTourneau University in Texas.

He started his insurance career with Farmers Insurance in Texas, working successfully in a number of roles. Some of the assignments early in his career included Material Damage field adjuster, non-injury liability adjuster, direct repair coordinator, and several other roles of increasing responsibility. He moved into leadership and later managed branch claims offices in Texas and California before moving to Farmers Insurance Home Office as the national Auto Physical Damage Manager.

In 2004, Patrick moved to Columbus, Ohio and joined Nationwide as a Material Damage technical director supporting Eastern operations where he worked closely with field leaders and partners to support industry leading technical and customer service results. In 2006, Patrick took over leadership of the National Recovery operation, leading teams focused on Subrogation and salvage recoveries through innovative changes. In late 2007, Patrick moved to Richmond, Virginia to lead the newly formed the Mid-Atlantic Claim Zone. There, he successfully consolidated two regions to build a solid team of Casualty, Material Damage, Property, Commercial, and other claim professionals with a common goal of delivering outstanding service, while focusing on developing leaders and creating more efficient and effective processes for meeting or exceeding members’ expectations in their greatest time of need.

In 2012, he relocated back to Nationwide’s Home Office to nationally lead Material Damage.
Patrick is an avid sports fan and enjoys studying politics, history, and world events.

Robert GreenwooodPresident & CEO, Automotive Aftermarket E-Learning Centre, LTD

Mr. Robert (Bob) Greenwood AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

Cory KingPartner, Fine, Boggs & Perkins LLP

Cory J. King is a Partner in the San Diego office of Fine, Boggs & Perkins LLP. His national employment law practice focuses on both the “prevention side” of employment claims, as well as litigating all types of employment matters. Mr. King regularly advises employers regarding effective methods to avoid employment-related claims, including preparation of employment agreements and pay plans, drafting policies and procedures, training managers on “best practices,” and offering day-to-day advice to employers regarding a myriad of employment and wage/hour issues. Mr. King has extensive experience handling claims and litigation, including large class action and representative matters, before the state and federal agencies, as well as matters in private arbitration and the state/federal courts.
Mr. King represents employers in a wide-range of industries, but has developed a special expertise in representing automobile dealerships, collision repair centers, and motorcycle dealerships. Mr. King and the firm serve as labor and employment counsel for the California Autobody Association (CAA), California New Car Dealers Association (CNCDA), and the California Motorcycle Dealers Association (CMDA), and he has served for many years as the chair of the national Collision Industry Conference’s Human Resource Committee. He is a frequent lecturer to various business and employer groups around the country on labor and employment issues, has conducted hundreds of workshops, seminars, and presentations at state, regional, and national conventions and conferences.

Charlie Rich, Veritas Advisors, Inc.

Charlie joined Veritas Advisors in 2018, bringing with him over 30 years of management, consulting and ownership experience in the automotive aftermarket, technology, insurance, OEM and financial services industries.
His career has been dedicated to improving each industry for all participants and has a proven track record of helping companies thrive through start-up, aggressive growth, M&A-based expansion, operational optimization, valuation maximization and exiting.
Prior to joining Veritas Advisors, Charlie served as VP of Business Development for Fix Auto USA where he oversaw Insurance/OEM relations and shop network growth & development. In his 31?2 years at Fix, he played a key role in helping the company double its revenues by expanding the shop footprint and securing national contracts with several top 10 insurance companies, resulting in more than 10% annual revenue growth across the shop network.
During this time, Charlie also devoted energy to enhancing quality and safety in the collision repair industry by founding the Collision Industry Quality Standard (CIQS) – an inter- industry committee comprised of leaders from the insurance, collision repair, OEM and supplier segments.
Charlie also has expressed his entrepreneurial passion through several ventures, including ProcessClaims – a company he co-founded in 2000 and served as President and Board Member. In just six years, the company grew from start-up to over $11 million in sales, had four financing rounds (including a B round investment from Charles Schwab) and was acquired by CCC in 2006.
Charlie began his career in the automotive aftermarket when he joined CCC Information Services in 1989. During his eight-year tenure, he played a major role in the company’s explosive growth (revenues jumping from $18M to over $150M) and its introduction of several industry innovations (including the DRP concept, PC-based estimating (EZEst) and the DRP communication network EZNet).
Charlie holds a BA in Business Economics from the College of Wooster and continues to be a student of innovation in other industries, seeking opportunities to apply this wisdom for the benefit of his clients and the automotive industry at large. Over his career he has earned several financial and insurance licenses including the Series 3, 6 and 63. Charlie lives with his wife, Andrea, and their three children in Southern California. He enjoys coaching youth sports teams, outdoor activities and a healthy lifestyle that promotes balance and elite performance in all aspects of life.

John WalcherPresident, Veritas Advisors, Inc.

John Walcher is the President of Veritas Advisors, Inc., a mergers and acquisitions (“M&A”) and strategic advisory firm that works with automotive aftermarket companies of all sizes, helping them achieve their growth objectives through acquisitions, or representing them in their pursuit of the ultimate milestone: the sale of their business. Veritas Advisors also provides capital raising/financing, strategic planning, exit planning, and valuation services to automotive-related companies of all sizes.

John has been “doing M&A” for over 20 years. Prior to starting Veritas Advisors, John spent many years in corporate M&A, doing deals for two Fortune 500© public companies, as well as spending seven years at private-equity funded Caliber Collision Centers, departing as its Vice President of Corporate Development (during which time the company was ranked #9 on the INC. 500 list of Fastest Growing Private Companies). His deal experience spans the spectrum, from small “mom & pop” deals to nine-figure international acquisitions. He also has advised private equity groups on consolidation strategies and has been involved in more than 100 transactions in the automotive aftermarket over the past 18 years.