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HD Repair Forum 2019 Agenda

Download the 2019 Agenda 

6:30 AM

Registration/Check-In Begins

2nd Floor


7:30 - 8:30 AM

Networking Breakfast with Our Sponsors

Meet us in the 2nd floor atrium of the historic Hilton in downtown Fort Worth for coffee, small breakfast snacks, and connections. Come in and check out the biggest supporters of our event. Sponsors will be set-up at their tables ready to show you the equipment and services they provide this industry. Be sure to listen in on how they can help your business run more smoothly and efficiently.


8:30 - 9:30 AM

Keynote Speaker: Developing a Smokin’ Hottt Culture

A strong business culture is one that has a positive environment with excitement and enthusiasm; where all team members are special and respected as individuals and are challenged to go beyond the norms and create new possibilities. How does your business measure up to this standard? Whatever your current state of affairs at your business is, we all occupy the largest room in the house and that is the room for improvement. Mike’s training session will give you concrete methods to develop a Smokin’ Hottt Culture by showing you what’s in your blind spot, which is where all new possibilities for growth exist.  He will challenge your thinking, not by talking about concepts, rather by having you experience first-hand how the choices you have been making in your business may not truly be focused on the outcome.

Mike Jones, President, Discover Leadership

9:30 - 10:00 AM

OEM New Vehicle Technology - PACCAR

Gain insight into what repairers should expect when it comes to materials used and advanced technology found within PACCAR’s commercial vehicles.

Bill Kahn, Principal Engineer, PACCAR

10:00 - 10:30 AM

Refreshment Break

Sponsored by Axalta Coating Systems


10:30 - 11:00 AM

Clean Energy in the Transportation Industry

Alternative fuel usage continues to increase in the transportation sector. Tax credits, among other influencers are pushing their expansion. Learn more about fuel types LNG (Liquified Natural Gas), CNG (Compressed Natural Gas), Hydrogen fueled vehicles, and more from Principal Engineer of the Gas Technology Institute.

Tyler Manley, Principal Engineer, Gas Technology Institute

11:00 - 11:45 AM

Panel Discussion: Finding Parts - Is There an Easier Method to the Madness?

This panel brings various industry perspectives to light on the subject: PARTS. Each of our panelists is inherently involved in the collision repair process. Together they will discuss the common issues revolving arund parts, while delivering solutions that are available to repairers today.

Rohit Matthew , Manager, Carlisle & Company
T.J. O'Hanlon, Director of Private Labels, Navistar
Terry Kline, Engagement Officer, Solera
Mark Polzin, President, Budget Truck & Auto
Kevin Clary, Product Marketing Manager, Daimler Trucks North America

11:45 AM - 12:15 PM

OEM New Vehicle Technology - Daimler Trucks North America

Gregory Treinen, Advanced Technology Marketing Manager, Daimler Trucks North America

12:15 PM - 12:30 PM

Industry Awards and Advisory Board Recognition

The Heavy-Duty Collision Repair Industry has many key players working in the background to get the right information to those who need it most. Join us as we recognize their efforts and show them our appreciation of their support.


12:30 - 1:30 PM

Networking Lunch

Attendees receive lunch and the opportunity to discuss relevant industry topics. Time is given to listen and learn with peers, industry leaders, equipment suppliers, and service providers. Sponsors will be back at their tables at 12:45, don’t miss this chance to see what they have to offer your business.


Focused Learning Tracks - Session 1

1:30 - 2:30 PM

Track A: What Happens in 100 Milliseconds During a Collision

Do we understand what happens during a collision? How does kinetic energy travel through the truck?  What effects will this have on foams, seam sealers, rivet attachments, adhesives and other components within the cab? This presentation will discuss procedures, creating a more efficient process.

John Spoto, National Heavy Duty Truck / Commercial Fleet Manager, 3M Aftermarket Division

1:30 - 2:30 PM

Track B: Estimating Made Easy

Learn how to reduce friction with your work providers utilizing a standard damage analysis approach. This track discusses a very simple process to assess damage using techniques to help justify getting paid for the work you perform.

Dean Hancock, General Manager, Gerber Commercial & RV - North Carolina

1:30 - 2:30 PM

Track C: Building a Successful Alignment and Safety System Calibration Program

In this track John will discuss how to build a successful wheel alignment and active safety system calibration program within your shop. He’ll cover the planning, the  marketing, the procedures, and the workflow necessary to be successful in the current market. He’ll also be providing insight into to what’s ahead.

John Ashal, President, Big Rig Alignment

Focused Learning Tracks - Session 2

2:30 - 3:30 PM

Track A: Developing Standard Operating Procedures to Drive Consistent Results and Efficiency

Is your facility consistent when it comes to customer interaction, repair processes and paperwork?  Without specific processes & procedures throughout your facility there is never any consistency in anything.  This class takes a hard look at what is important, and what is not when building processes & procedures for your shop.

Maylan Newton, CEO, Educational Seminars Institute

2:30 - 3:30 PM

Track B: Composite Repair in the Heavy Duty Truck and Commercial Vehicle Market

Do you have a Standard Operating Procedure for Composite Repair?  Are you performing a quality, consistent repair? This presentation will discuss repair procedures, creating a more efficient process, and challenges faced with repairing today’s composite materials

Todd Mathes, Application Engineering Specialist , 3M Aftermarket Division

2:30 - 3:30 PM

Track C: Heavy-Duty Truck Collision Damage Analysis

The purpose of this course is to gain an understanding of the structural alignment and damage analysis principles involved in the collision repair of heavy-duty vehicles. This includes the positioning required for steering and suspension components for a wheel alignment. This course is ideal for the insurance appraiser or shop estimator looking to enhance their understanding of heavy-duty frame and suspension evaluation and blueprinting.

Ken Boylan, TRAINING AND SPECIFICATIONS MANAGER,, Chief

3:30 - 3:45 PM

Refreshment Break

Sponsored by Axalta Coating Systems


Focused Learning Tracks - Session 3

3:45 - 5:00 PM

Track A: Know Thyself

This session will help individuals understand themselves better so that in turn, they will understand others better and build better relationships.

Mike Jones, President, Discover Leadership

3:45 - 5:00 PM

Track B: Commercial Vehicle Scanning - What Tools and Software Do I Need?

The purpose of this sessions is to give you an overview of the diagnostic tools, software, and services that are available in the commercial truck market as it relates to computer based diagnostics. Everything will be covered from OEM software to aftermarket, along with free resources to help in both repairs and accident reconstruction.

Tyler Robertson, Founder & CEO , Diesel Laptops

3:45 - 5:00 PM

Track C: I-CAR Training

Brian Wasson, Manager, Program Delivery, I-CAR

5:00 - 6:30 PM

Networking Reception

Join the rest of the industry in the atrium for an evening of networking. Continue to improve your knowledge and understanding of the topics discussed on day one and the products and services HD Repair Forum sponsors have to offer.

 

This agenda is a work in progress and is subject to change. 


7:00 AM

Registration & Check-in Opens

2nd Floor


7:30 - 8:30 AM

Networking Breakfast with Our Sponsors


8:30 - 9:00 AM

Industry Trends and Insight

Tim Kraus, President, Heavy Duty Manufacturers Association (HDMA)

9:00 - 9:30 AM

OEM New Vehicle Technology - Volvo Group North America

Learn how new vehicle technologies in the areas of connectivity, automation and electricity will positively impact the transportation industry.

Susan Alt, Senior Vice President, Public Affairs, Volvo Group North America

9:30 - 10:00 AM

Opportunities for Equipping the Industry with Training and Technicians

The result of traditional four-year colleges being pushed as the only successful student-career path has resulted in the technical trades being in a crisis mode, facing an aging workforce and many programs closing down due to empty classrooms. The Collision Repair Education Foundation (CREF) works to combat this national issue with local solutions. Listen in as Brandon discusses the ways his organization aims to resolve this issue within the heavy-duty collision repair industry, and discover how your shop can find its own benefits with CREF.

Nick Notte, Sr Vice President Sales & Marketing, I-CAR
Brandon Eckenrode, Director of Development , Collision Repair Education Foundation

10:00 - 10:30 AM

Refreshment Break


10:30 - 11:00 AM

Panel Discussion: A Dive into Successful Operators in Heavy-Duty Collision Repair

What are successful shops doing to drive performance, profitability and find new technicians?

Wally Melia, Corporate Body Shop Manager, Houston Freightliner
James Svaasand, Vice President Collision Repair Operations & Development, Penske

11:00 - 11:30 AM

Data Privacy In The Repair Industry: You Better Be Up To Speed

By 2030, the automotive-data industry is predicted to be worth $450 billion to $750 billion.  That means that the amount of data vehicles, commercial vehicles included, generate, store, and transmit – including personal and confidential information that can be accessed during the repair process – will continue to grow at a rapid pace.  This session will explore questions such as: Who owns the data? Who should be allowed to access it? And, what responsibilities do repair shops have to protect it? You will gain a better understanding of the issues and vulnerabilities and get solid ideas from a veteran industry attorney for developing robust data-protection policies to limit your shop’s potential liability.  

Patrick McGuire, Attorney, Law Office of Patrick McGuire

11:30 - 12:00 PM

Panel Discussion: Understanding Insurer Challenges and Opportunities to Work Together

Phil Krier, Claims Director, Great American Insurance
Joe Klingensmith, Commercial Lines Network Coordinator, Progressive Insurance
David Clark, APD Claim Manager, Selective Insurance Company of America
Patrick Burnett, Nationwide Insurance

12:00 - 1:00 PM

Networking Lunch


Focused Learning Tracks - Session 4

1:00 - 2:00 PM

Track A: What Happens in 100 Milliseconds During a Collision

Do we understand what happens during a collision? How does kinetic energy travel through the truck?  What effects will this have on foams, seam sealers, rivet attachments, adhesives and other components within the cab? This presentation will discuss procedures, creating a more efficient process.

John Spoto, National Heavy Duty Truck / Commercial Fleet Manager, 3M Aftermarket Division

1:00 - 2:00 PM

Track B: Heavy-Duty Truck Collision Damage Analysis

The purpose of this course is to gain an understanding of the structural alignment and damage analysis principles involved in the collision repair of heavy-duty vehicles. This includes the positioning required for steering and suspension components for a wheel alignment. This course is ideal for the insurance appraiser or shop estimator looking to enhance their understanding of heavy-duty frame and suspension evaluation and blueprinting.

Ken Boylan, Training and Specifications Manager, Chief

1:00 - 4:30 PM

*Track C: Elevating HD Service Excellence and How 10 Key Mathematic Measurements Drive HD Service Results

Examining often overlooked or not even thought of processes because “that is the way we have always done it”.  The Trade days are over as the right processes required today in a heavy duty shop elevate the Industry to a Profession. 

Shop Management can get side tracked when they only focus is on individual productivity measurement within their business.  This is not to say that it is not important, however, individual measurement, known as Proficiency measurement, is excellent for counseling an individual technician staff member to improve themselves but what about the TEAM productivity measurement as a whole and the effect on the business?

Measuring the entire shop as a Team can help direct management to the necessary attention to certain processes that are failing.  When processes fail, client service levels decrease dramatically and net income disappears. It also tells us much more. This specific measurement is called “Site Efficiency” and what it reveals is amazing.

Bob Greenwood, President & CEO, Automotive Aftermarket E-Learning Centre Ltd.

Focused Learning Tracks - Session 5

2:00 - 3:00 PM

Track A: Extreme Communication

Maylan will discuss having those conversations you dread with employees, partners, vendors and family members   although these conversations need to take place most of us avoid them! Gain some news tools to help you deal with these difficult conversations, turn confrontations into conversations that improve your business and lower your stress and make you a better leader.

Maylan Newton , CEO, Educational Seminars Institute

2:00 - 3:00 PM

Track B: Composite Repair in the Heavy Duty Truck and Commercial Vehicle Market

Do you have a Standard Operating Procedure for Composite Repair?  Are you performing a quality, consistent repair? This presentation will discuss repair procedures, creating a more efficient process, and challenges faced with repairing today’s composite materials

Todd Mathes, Application Engineering Specialist, 3M Aftermarket Division

1:00 - 4:30 PM

*Track C: Elevating HD Service Excellence and How 10 Key Mathematic Measurements Drive HD Service Results

Session Session Continued from Focused Learning Session 4, Track C

Bob Greenwood , President & CEO , Automotive Aftermarket E-Learning Centre Ltd.

3:00 - 3:30 PM

Refreshment Break


Focused Learning Tracks - Session 6

3:30 - 4:30 PM

Track A: I-CAR Training

Brian Wasson, Manager, Program Delivery, I-CAR

3:30 - 4:30 PM

Track B: HR Matters

TBA

Cory King, Attorney

1:00 - 4:30 PM

*Track C: Elevating HD Service Excellence and How 10 Key Mathematic Measurements Drive HD Service Results

Session Continued from Focused Learning Sessions 4 & 5, Track: A, B

Bob Greenwood, President & CEO, Automotive Aftermarket E-Learning Centre Ltd.

4:30 - 5:00 PM

Next Steps for the HD Repair Forum and the Industry it Serves

Brian Nessen, President, HD Repair Forum