Networking Breakfast & Vendor Fair

Meet us on the second floor of the Hyatt Regency Frisco-Dallas, where the industry will start their day sharing breakfast, catching up, and preparing for the day’s program.

Registration & Check-In opens at 7:00 a.m.

Welcome & Overview

HD Repair Forum

Industry Data and Trends

This session will include an overview of trends and data in heavy-duty collision repair. Areas such as Severity, Sales Mix, Labor Mix, and Average Labor Cost/Estimate and more will be reviewed. This data derives from PPG’s AdjustRite® Commercial Estimating System.

Doug Orr, PPG Industries

To be announced

Speaker to be confirmed

Where is the Economy Headed?

Dr. Chris Thornberg, Beacon Economics

Networking Break

Sponsored by

Isuzu Parts Procurement Program and EV Strategy

Chris Bishop | Matt Messick, Isuzu Commercial Truck of America, Inc.

Industry Resources - Upskilling Collision Technicians and Estimators

Join us for an insightful session where we will explore comprehensive training programs designed to address the top challenges and priorities in the collision repair industry. Driven by the mission to deliver on key industry priorities, 3M’s hands-on training at the world-class Skills Development Center in St. Paul, MN, focuses on enhancing production efficiency, quality, process orientation, communication skills, and profit enhancement across body, paint, and front office operations. Discover how these tailored programs can elevate your business performance and drive success.

Todd Mathes | 3M

Industry Resources - The Automotive Management Institute

This session will discuss the opportunities for the industry to take part in quality management and leadership education both online and in person workshops and seminars. The Automotive Management Institute is a 501(c)(3) nonprofit organization dedicated to providing industry-recognized professional management

Mark Claypool | AMI

Networking Luncheon

Track A: Bendix ® ADAS Component Replacement

This session will focus on the replacement of Bendix ® radar and camera units that are utilized in the Bendix ® Wingman ® Advanced™ and Bendix ® Fusion™ systems. Participants will learn what procedures should be followed, required tools needed, where to find the appropriate Service Data Sheets, and how to get technical assistance. The session will also include information regarding component differences from various Bendix ® ADAS systems.

Joe Lauritsen, Bendix Commercial Vehicle Systems

Track B: Paint & Materials Potential: Developing Your Plan

In this session, we will explore how to write estimates with efficiency, accuracy, quality, and profitability, while enhancing communication between collision repair stakeholders. We will also delve into benchmarking for successful materials management, including key performance indicators (KPIs), metrics, and analytics, along with practical ways to get started.

John Ascheman, 3M Company

Track C: Latest Risk Management Tips

Billy Eddy, Spark Underwriters

Track A: Transforming Your Business Through Standard Operating Procedures (SOPs)

This session will discuss the opportunities for the industry to take part in quality management and leadership education both online and in person workshops and seminars. The Automotive Management Institute is a 501(c)(3) nonprofit organization dedicated to providing industry-recognized professional management designations, certificates and career paths to the service and collision repair segments of the automotive and HD truck industries.

Mark Claypool & Dean Hancock, SOP MD, A Division of K-Quest Inc.

Track B: RV Estimating Solutions

Matthew Marks, Duncan Systems

Track C: Modern Innovations in Heavy-Duty Frame Repair

Frame repair to heavy-duty vehicles has evolved over the years. Thanks to advancements in technology, equipment, and repair processes several options exist today that make these repairs easier, safer, and more efficient. Join in on this session for a look at the latest in repair techniques and equipment for efficient solutions in frame repair to vehicles in classes 6, 7, & 8.

James Garibay | Celette

Track A: Revolutionizing Heavy-Duty Repairs: Unlocking the Potential of Glue Pull Repair (GPR)

Glue Pull Repair (GPR) is transforming heavy-duty collision repair by offering a strong, non-invasive solution for vehicles like semi-trucks and commercial equipment. Designed to handle the thick panels and reinforced materials found in heavy-duty vehicles, GPR provides precise repairs that reduce downtime and preserve structural integrity. This presentation will showcase the strength and versatility of GPR, explore its applications for heavy-duty panels, and highlight real-world success stories. Attendees will learn how this innovative technique is addressing the unique challenges of heavy-duty repair, making it an essential tool for the industry.

Chris White | KECO

Track B: Medium- & Heavy-Duty Truck Diesel EGT Aftertreatment System

Karl Schnieder | Bosch

Track C: Private Equity and M&A

John Walcher | Veritas Advisors, Tipu Chaudhary | Byline Bank

Industry Networking Reception

*This is a working agenda for the 2025 HD Repair Forum, subject to change.
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Networking Breakfast & Vendor Fair

Welcome Back - Day 1 Recap

HD Repair Forum

PACCAR Vehicle Technology & Information

PACCAR

Track A: Bendix ® Technology Changes

This session will cover the transition of Bendix ® diagnostic software from ACom ® PRO™ to ACom ® AE. Also to discuss is the introduction of Bendix ® Global Scalable Brake Control (GSBC ® ) and Global Scalable Air Treatment (GSAT ® ) to the North American commercial vehicle market. Finally, this session will also include information regarding the transition from Bendix ® Fusion™ version 2.10 to version 3 and the continued release of Bendix ® Intellipark into the North American market.

Joe Lauritsen | Bendix Commercial Vehicle Systems

Track B: What's in an Hour?

Learn which sub-operations are included in R&R and Refinish time, and which aren’t. Designed for experienced collision damage appraisers and estimate reviewers, this presentation goes beyond a basic P-page lesson to assist you in determining when an “addition to labor time” is appropriate so that no safety step is left unperformed. Included is a discussion on:
-Warranty vs. Developed Time
-What’s in an Hour?
-Additional Labor Operations

Jerry Gastineau | Mitchell

Track C: Achieving Mentoring ROI in HD Repair

Hiring entry-level technicians is one challenge—getting them productive and keeping them long-term is another. This session breaks down how heavy-duty repair shops can implement structured technical mentoring programs to reduce turnover, accelerate training, and drive measurable ROI. Learn practical, scalable strategies that help businesses turn new hires into skilled, long-term assets while saving tens of thousands in rehiring costs and lost productivity.

Marc Brune | MentorMentee

Networking Break

Sponsored by

Track A: Paint Shop Efficiency: Developing Your Plan

In this session, we will explore best practices for paint departments in the collision repair industry, examine new technologies that can impact your bottom line, and discuss how to establish and track KPIs tailored to your business. Also highlighted is the connection between paint department efficiencies and new front office best practices, demonstrating practical methods and tools to implement these strategies effectively.

Jason Garfoot | 3M Company

Track B: Choosing the Correct Abrasive

Kirby Stevens, David Galvin | Norton | Saint Gobain

Track C: International Motors

Speaker to be confirmed

Networking Luncheon

Industry Data and Trends

What are this year’s top trends in collision claims and how will they impact you? In this session, we’ll explore the current challenges and opportunities facing insurers, independent appraisers, fleet owners, collision facilities and others responsible for supporting proper and safe commercial vehicle repairs. From the latest data on claims severity, total losses, and parts usage to the impact of new technological advancements on repair processes and cycle time.

Jerry Gastineau | Mitchell

Calibration Preparation & Execution in HD & MD Collision Repair

TEXA | Car ADAS

Wiring: Repair & Replacement on Electric Vehicles & Advanced Driver Assistance Systems

Carl Dumele | Aeromotive

Panel Discussion: OEM Repair Procedures

Open Mic and Closing Comments