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Heavy Duty Repair Forum

HD Repair 2018 Agenda

7:00 AM - 8:00 AM

Registration opens, Coffee & Pastries

8:00 AM - 8:15 AM

Welcome & Acknowledgements

8:15 AM - 8:30 AM

Keynote Speaker

Emerging Technology is redefining the trucking industry. Lane departure sensing, collision-avoidance systems, platooning systems, electric vehicles, anti-idling systems and over-the-air-reprogramming will change the way claims are handled and vehicles are repaired. Attendees will learn about how these changes will impact their business today and in the near future.

Derek Kaufman, C3 Network/Schwartz Advisors

8:30 AM - 9:15 AM

Panel Discussion: Insurance Challenges and Opportunities with Audience Q&A

The relationship between heavy-duty collision repairers, independent appraisers and the insurance industry takes center stage. This panel will explore the challenges experienced by the various industry stakeholders as well as the key performance indicators they utilize as benchmark data. The panelists will share in depth knowledge of the opportunities to improve the claims process as well as provide a perspective on the future of the industry.

Phil Krier, Manager, Direct Repair Program, Great American Insurance Group
Chris Sterwerf, CFO/COO, Fairfield Auto & Truck Service
Tom Davis, Vice President of Sales and Operations, Property Damage Appraisers (PDA, Inc.)

9:15 AM - 9:45 AM

The Future of Peterbilt Trucks

Bill Kahn, Principal Engineer / Manager of Advanced Concepts, Peterbilt Motors

9:45 AM - 10:30 AM

Panel Discussion: Collision Repair Estimating Challenges and Opportunities

Collision repairers, insurers and independent appraisers are being challenged to reduce cycle time. There are many factors that impact cycle time and the estimating process is at the forefront. Panelists will discuss their challenges, products and services. In addition, they will share their solutions and give insight as to the latest developments of their products.

Joe Riedesel, Sr. Product Manager, Mitchell International
Ryan Woolfenden, Manager, Commercial Programs & Services, PPG
Ed Rietman, Owner, K & R Truck Sales
Jon Gironda, Vice President - H/E & Specialty Vehicle Division, SCA Appraisal

10:30 AM - 11:00 AM

Coffee Break

11:00 AM - 11:30 AM

Navistar: New Vehicle Technology Presentation

NAVISTAR will share information regarding the latest technology in their new model trucks. Understanding the current and future technology will enable all industry stakeholders to be better prepared and equipped to provide a safe and proper repair as well as products and services to address the needs of the industry.

Jeff Sass, Senior Vice President, Sales and Marketing, Navistar

11:30 AM - 12:30 PM

Panel Discussion: Pre & Post Scanning

The latest advancements in advanced driver assistance systems (ADAS) found in new model vehicles has taken the industry by storm. The lack of awareness, information and education surrounding ADAS has forced many automobile manufacturers to issue position statements, requiring pre- and post-scanning of their vehicles. Does this dynamic exist within the Heavy Duty Collision Industry? What tools and resources are available? How do I identify the best tool for my shop? Attendees will gain an advantageous perspective of the tooling and software needed, and required, to ensure a safe and proper repair.

Chuck Olsen, Executive Director of Operations, AirPro Diagnostics, LLC
Adam McEwen, Strategic Account Manager , Boach Service Solutions
Tom Kotenko, General Manager, Snap-On, Nexiq Technologies
Lee Locklear, President / CEO, Cutting Edge Automotive Solutions

12:30 PM - 1:30 PM


1:30 PM - 3:00 PM

Track 1: HR Matters: Hiring, Firing and Labor Laws

Learn about the basic anti-discrimination laws that govern issues such as hiring, raises and promotions, discipline, and terminations. Session covers what you should do to avoid discrimination charges, and to address them if they occur.

Brian T. Farrington, Attorney, Cowles & Thompson

3:00 PM - 3:30 PM

Refreshment Break

1:30 PM - 3:00 PM

Track 2: Wheel Alignments, Wheel Balancing and Upsell Opportunities

Learn about the value of using alignment check and the balancer to diagnose alignment and wheel / tire assembly problems at the time of estimation. The value of keeping all wheel service responsibilities in house to expedite delivery and reduce rework will be discussed.

Don Glaser, Product Manager, Heavy Duty Alignment , Hunter Engineering Company

1:30 PM - 3:30 PM

Track 3: Grow Your Business with Financial Statements

Understanding financial statements and their impact on accessibility to working capital is critical to short and long term business development. This session walks participants through an in-depth analysis and description of a Formal Financial Statement. It will provide further insight into what banks, strategic business partners, and companies considering to invest in your business are specifically looking to learn about the state of your business. Understanding how to analyze your business from a bank’s perspective will strengthen your ability and your approach in successfully reaching business building endeavors.

Bob Greenwood, President/CEO, Automotive Aftermarket E-Learning Centre, LTD

3:30 PM - 5:00 PM

Track 1: How to Improve Cycle Time Through Standardized Processes

How do you currently improve cycle time in your collision repair facility? Do you have consistency throughout your repair facility? If you have consistency, is every employee following them? Do you have Standard Operating Procedures, how would you use them to improve your cycle time and increase sales? During this seminar we will provide a solution on improving cycle time within your current repair process.

John Spoto, Heavy Duty Commercial Fleet Manager, 3M Automotive Aftermarket Division

3:30 PM - 5:00 PM

Track 2: Documented Frame Measuring & Correction

Learn about the important role documented measuring and frame correction plays in HD Collision Repair. The condition of both tractor and trailer frames must be straight to ensure safe handling. Unstraightened frames following an accident are certain to affect the life of a unit. We will discuss how to perform the job safely, responsibly and cost effectively while reducing downtime.

Howard G. Williams, Corporate Technical Sales Specialist, Bee Line

3:30 PM - 5:00 PM

Track 3: The Anatomy of a Deal – Driving Business Growth Through M&A

Long before The Art of the Deal had political undertones, companies large and small have been growing through Mergers & Acquisitions. This session demystifies the M&A process, breaking it down into manageable steps. Topics to be covered include: Strategic Planning, Funding/Capital Raising, Target Sourcing, Valuations, Deal Structuring/Negotiations, Due Diligence, Documentation, Closing and Integration Planning & Execution. War stories will be shared; best practices will be revealed. The session will wrap up with a brief commentary on the state of collision repair consolidation, and how Wall Street and Private Equity have fueled rapid M&A-based growth.

John Walcher, President, Veritas Advisors, Inc.

5:00 PM

Networking Reception

Join us onsite to enjoy unique opportunity to continue conversation on the topics discussed on day one, and share your thoughts with like-minded individuals on the ways the heavy-duty industry can continue to move forward as one solid unit.

8:00 AM - 8:10 AM

Opening Remarks, Summary of Day One

8:10 AM - 8:30 AM

Legislative Update: Telematics, ADAS, A/V and HD

Washington D.C. representative, Robert Redding, will provide in-depth knowledge of the current legislation and activity surrounding Advanced Driver Assistance System (ADAS), as well as shed light on the information that is being emitted from vehicles. Legislation is being introduced, at a state and federal level, to protect this data and ensure it remains available to the aftermarket repair industry. This legislation could potentially impact everyone in the industry. Understanding what role you can play in ensuring your business’s voice is represented is a key factor in the future and success of our industry.

Bob Redding, President , The Redding Firm

8:30AM - 9:30 AM

Panel discussion: Parts Sourcing Panel with Audience Q &A

Insurers, independent appraisers, independent and dealer collision repair facilities face similar challenges when it comes to part sourcing. These challenges range from parts pricing, quality, availability, and exchange part numbers. Panelists will share their solutions, discuss the latest enhancements to their products and services, as well as share what they are doing to address the industry’s concerns.

Darin Engert, Heavy Truck National Sales Manager, LKQ Corporation
Lauro Perez, Procurement Director, Navistar
Mark Polzin, President, Budget Truck & Auto

9:30 AM - 10:00 AM

Working Together to Benefit Our Mutual Customer

The key to claim’s efficiency in collision repair is ongoing and open communication. As one of the leading insurers in the industry, Progressive has a diverse portfolio in claims processing and experience across the continent. Regardless of the make of the vehicle, extent of damage, or the location of the repair facility there is an overwhelming commonality that rings true: Working closely together on vehicle claims encourages a productive repair environment for all parties involved, benefitting everyone’s end goal of an efficient, safe and proper repair.

Joe Klingensmith, Commercial Lines Network Coordinator, Progressive

10:00 AM - 10:30 PM

Coffee Break

10:30 AM - 12:00 PM

Heavy Duty Hybrid and Electric Technology: Today and Tomorrow

This class is designed for anyone with heavy-duty collision technical skills or those who want to know where this is going. Craig will explain in plain English the high voltage safety aspects and normal safety practices  required to be safe and productive. Your Instructor, Craig Van Batenburg, has received extensive hybrid training and is CEO ( of the Automotive Career Development Center, based in Worcester, Massachusetts. He is equipped with a deep background in high voltage technology. He will target the parts and equipment needed to understand the how and why hybrids and pure electric heavy duty drive trains are here and what to prepare for in the future. What is different from conventional HD systems and high voltage systems. High voltage safety will be taught and safety equipment will be shown. An overview of hybrid parts will be taught and discussed such as; Inverters, DC-DC Converters, construction of hybrid battery packs, high voltage motors and service issues. It is coming, and whether you like it or not, it is your future.

Craig Van Batenburg, CEO, ACDC

12:00 PM - 1:00 PM


1:00 PM - 3:00 PM

Track 1: Commercial Fleet Damage Analysis

Learn how to reduce friction with your work providers utilizing a standard damage analysis approach. This track discusses a very simple process to assess damage using techniques to help justify getting paid for the work you perform.

Dean Hancock, Owner, Bob Johnson's Body Shop

1:00 PM - 3:00 PM

Track 2: I-CAR Welding

I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. This track discusses I-CAR classes that have been delivered to HD shops.

Brian Wasson, Program Manager, I-CAR

3:00 PM - 3:30 PM

Refreshment Break

3:30 PM - 4:30 PM

Track 1: HR Matters: Employee Handbooks & Preventing Lawsuits

One of the most effective tools for preventing litigation against employers is the employee handbook. Drafted carelessly, however, handbooks can actually make it more likely employers will be sued, and lose. Learn some of the basics about what should and shouldn’t be in your handbook.

Brian T. Farrington, Attorney, Cowles & Thompson

3:30 PM - 4:30 PM

Track 2: How to Reduce Corrosion Through Squeeze Type Resistance Spot Welding

With truck manufactures using high strength, spot welding is an effective solution for minimizing the heat-affect zone.  The process of spot welding / weld bonding for attaching body panels and components have many other benefits as well. One major benefit is decreased damage to corrosion protection and replication of production weld appearance. During this seminar we will provide reasons to consider using STRSW (Squeeze Type Resistance Spot Welding) and identify the stages of a resistance spot weld.

John Spoto, Heavy Duty Commercial Fleet Manager, 3M Automotive Aftermarket Division

4:30 PM