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    Heavy Duty Repair Forum

    Tom DavisVice President of Sales and Operations , Property Damage Appraisers (PDA, Inc.)

    Tom Davis is Vice President of Sales and Operations for Property Damage Appraisers (PDA, Inc.). He brings over 20 years of multi-lines claims and claims leadership experience to PDA. Davis is responsible for the day to day leadership of the Western United States field operations. He is accountable for process and workflow, metrics reporting, client satisfaction and the quality and calibration of PDA’s field operations, along with project management and fiduciary responsibilities to the shareholders, clients, and franchisees of PDA

    Darin EngertHeavy Truck National Sales Manager, LKQ Heavy Truck

    Darin brings with him more than 17 years of automotive and heavy-truck strategic selling and business development experience in both the OEM & aftermarket arenas.  His diverse background selling a variety of highly technical products to multiple customer channels, along with sales training, have endeared him to many throughout the industry. Darin is a Missouri State University alumni majoring in Finance. He is a devoted father of three sons, previously served in the U.S. Army and stays active volunteering with JROTC.


    Brian T. FarringtonAttorney, Cowles & Thompson, PC

    Brian Farrington is a shareholder and head of the employment law section at Cowles & Thompson, PC, in Dallas. His practice consists primarily of advising and representing employers in federal Fair Labor Standards Act (FLSA,) as well as state wage and hour claims. He also represents employers in FMLA, discrimination and harassment charges, and other similar employment matters. Brian spent 12 years with the US Dept. of Labor, Wage and Hour Division, enforcing labor laws. before going into private practice. He has been an expert witness in some 80 FLSA cases across the country and has written several books and numerous articles on FLSA and related matters. Brian frequently does training and speaking engagements for industry groups, employer conferences, etc. Brian has been selected as one of the “Best Lawyers in America” by US News and World Report for the last three years.

    Jon GirondaVice President - H/E & Specialty Vehicle Division, SCA Appraisal Company

    30+ years of Physical Damage experience in the Automotive and Heavy Truck industries. Over the course of 35+ years…

    • Owned and managed auto and truck collision repair facilities in Los Angeles and Denver  
    • Former senior staff appraiser, physical damage trainer and SIU investigator for Progressive Insurance in both the auto and heavy truck divisions
    • V.P. of H/E & Specialty Vehicle Division for SCA Appraisal. Prior roles at SCA – VP National Operations, VP of Franchising


    Business development and expansion proficient – Start-ups, Acquisitions, Franchise adaptation, Product/Process architect, Growth strategy and implementation professional. Excelled at aligning business priorities with development strategies, driving end-to-end business solutions to create success and exceed objectives. Reputation as a highly disciplined, executive partner providing the vision and technical leadership to build sustainable and valuable enterprises within the collision repair and insurance claims industries. Built trust and credibility in teams while propelling positive change through institution of open communication, proactive support, and coaching in people skills and management effectiveness. 

    Don GlaserProduct Manager, Heavy-Duty Alignment, Hunter Engineering Company

    Mr. Glaser grew up the son of a heavy-diesel technician. Throughout college, Don was a service and collision technician in the automotive industry. His career in the service equipment market began in 1998 when he started an equipment service and installation company. In 2004, Don took a position as a manufacturer’s representative for vehicle service and collision equipment, and in 2011, he joined the team at Hunter Engineering Company. In 2015, Don took over the role as Heavy Duty Alignment Product Manager at Hunter. In his spare time, Don builds and enjoys high performance vehicles studies history and enjoys music.

    Robert GreenwooodPresident & CEO, Automotive Aftermarket E-Learning Centre, LTD

    Mr. Robert (Bob) Greenwood AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie, Ontario, Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

    Dean HancockOwner, Bob Johnson's Body Shop

    Dean Hancock is the owner of Bob Johnson’s Body Shop in Cayce, South Carolina for 10 years. They specialize in heavy-duty collision repair and automotive collision repair. He has spent the last 30 years in the collision industry. He spent 10 years as an automotive and a commercial paint technician, 13 years as paint manufacture representative.  He earned his Six Sigma black belt from Aveta Business Institute in October of 2012, he also attended the University of Phoenix. Dean is a founding member of the Axalta coatings business council group for commercial collision repair. He saw a need for a business council for heavy-duty collision repair and helped Axalta coatings head up the formation of this group. After the group grew in numbers, he was elected president of the group. Since the formation, he has been featured in Fender Bender magazine and Body Shop Business news. He also serves as a facilitator for Axalta Coating’s highly recognized Damage Analysis Commercial Fleet Business as well as Production Management Pre-Lean for Commercial Vehicles. Dean’s classes are from first –hand experience from years in the collision industry. The blend of the automotive and commercial collision repair brings a cutting edge approach to the commercial repair industry. Dean also works closely with Commercial Collision shops using his extensive knowledge and understanding of lean principles for production. He has a natural understanding of value and ability to process the critical thinking required in creating a lean organization.


    Bill Kahn is a Principal Engineer at Peterbilt Motors and is the Manager of Advanced Concepts. An engineering graduate of Texas A&M University, he has over 30 years of experience in the trucking and aerospace industry. His last 19 years while at Peterbilt have been dedicated to evaluating emerging technologies and developing timelines for their viability within the Peterbilt product. His Group’s work includes innovation in the areas of autonomous operation, next generation combustion engines, electrified vehicles, hybrid powertrains, alternative fuels, and lightweight materials. Mr. Kahn’s Group at Peterbilt has been responsible of late for fielding industry leading Advanced Driver Assist Systems (ADAS) demonstration vehicles, all-electric port drayage and refuse trucks, and range extending series electric trucks. Success in these trials facilitate a path to production for the Company, by reducing the amount of lessons learned need moving into volume quantiles.

    Mr. Kahn is a member of the 21at Century Truck Partnership, University of North Texas Faculty Advisory Board, and the Society of Automotive Engineers among other groups

    Derek Kaufman

    Derek Kaufman started his career in 1975 as a manufacturing process engineer with the Chevrolet Division of General Motors after his graduation from General Motors Institute.

    In 1978, Derek joined Euclid Inc, a producer of mining and construction trucks in Cleveland, Ohio. Starting as a Sales Engineer, he moved through North American and International Sales and Marketing responsibilities as Manager and Director of Marketing and Sales Engineering. In 1983, he assumed responsibility for the worldwide parts and service organization of Euclid as Vice President of Product Support.

    In 1984, Mr. Kaufman joined Freightliner Corporation in Portland, Oregon as Vice President of Marketing and Product Planning. During his time at Freightliner, the on-highway truck manufacturer moved from 10% to 18% market share of the North American Class 8 truck segment.

    In November 1988 Derek joined the Penske Corporation Team as President of Diesel Technology Company, a producer of diesel engine fuel systems. Under Mr. Kaufman’s leadership, DTC formed a global partnership with Robert Bosch Corporation to sell fuel systems to the major European truck manufacturers. Bosch eventually purchased DTC from the Penske organization.

    In April 1997 Derek completed his personal goal of forming his own company. As the Founder and President of C3 Network, LLC Derek and his team help clients launch new products into the transportation market.

    In 2003 Derek returned to the Penske organization to serve as Senior Vice President of Sales, Marketing and Customer Support for Hino Trucks, a Toyota Group company, based in Detroit, Michigan. In October 2003 Hino introduced an all-new line of Class 4-7 Medium Duty trucks that combined Hino’s leading edge engine technology with the proven dependability of American drive train components.

    In 2006 Penske Corporation negotiated with Daimler AG to become the USA distributor of the Smart brand of micro-cars. Derek led the Operations team for Smart to establish the customer support, parts, service and EPA/NHTSA regulatory efforts of the company.

    In 2013 and 2014 Derek was the CEO of Mission Motors Company in San Francisco, California, a producer of power electronics components for the automotive, powersports, commercial transportation and off-highway equipment markets. Mission partnered with Harley-Davidson on the electric drive powertrain for Harley’s Livewire electric drive motorcycle.

    Today, Derek is a Managing Partner at Schwartz Advisors LLC, a La Jolla, CA based firm supporting the M&A activities and organizational development of companies in the automotive aftermarket. Derek also continues to own C3 Network, LLC, his product launch company in Grand Rapids, Michigan. C3 Network runs a communication platform called

    Mr. Kaufman serves on several corporate boards and speaks nationally on emerging technology in the automotive and commercial vehicle markets.

    Joe KlingensmithCommercial Lines Network Coordinator, Progressive Commercial

    Joe has worked in the commercial repair industry for 41 years. The last 21 years have been with Progressive Commercial Insurance. Prior to joining the insurance industry, Joe was a factory dealer service manager at GMC for 11 years. His career in the repair industry initiated as a technician/foreman for a 50+ power unit fleet, where he worked for nine years. His current role with Progressive is serving as the Commercial Lines Network Coordinator. He will be presenting – Working together: Current & Future Challenges relative to HD repairs/claims.

    Tom KotenkoGeneral Manager, Snap-On - NEXIQ Technologies

    NEXIQ Technologies is a Snap-on Incorporated owned brand and is a Division of Snap-on Business Solutions of Richfield, OH. The NEXIQ brand is focused on developing Diagnostic and vehicle repair solutions for the Commercial Vehicle Aftermarket, OEM’s and Fleets as well as the Construction and Agricultural markets.

    Tom was Director of Sales and Product development for NEXIQ Technologies product line from 2004 through December 2009 and was named General Manager for the Rochester Hills, Michigan based brand in January 2010.

    Tom has 25-plus years of experience in the field of Automotive and Commercial vehicle repair solutions; technical solutions and technical product marketing. This includes product development and solutions for the commercial vehicle OEM, fleets (leasing, delivery, and LTL) aftermarket vehicle repair business.

    Phil KrierManager, Direct Repair Program, Great American

    Phil Krier has been with Great American for 17 years. He has been instrumental in developing the direct repair program and currently manages the program. Before joining the Great American Trucking Division in 2001, he was the Body Shop Manager at Kenworth of Cincinnati for eight years. Before that he owned his own shop. He’s held many positions in the shod shop industry from body and paint technician, estimator, body shop manager, claims adjuster and claims manager.

    Lee Locklear

    With an Automotive Industry career spanning more than two decades I have embraced the awesome responsibility of various leadership positions. I have enjoyed delivering great success for companies including Bridgestone, Snap-on, Goodyear, and GM. My responsibilities have included Master Technician, Diagnostic Trainer, Technical Sales Rep, Service Manager, Fixed Operations Director, Director of Sales and Marketing. In 2009 I took on a new role as entrepreneur and formed my company Cutting Edge Automotive Solutions. In 2013 I began working with TEXA S.p.A. and agreed to be responsible for the product and market development for North America on their behalf and ultimately became the TEXA importer for North America. In a few short years I have grown my business from concept to multi-million-dollar enterprise. I like to take sole credit for my successes however my wife is convinced it is because of her support and dedication to me and our six children, she is probably correct as usual.

    Adam McEwenStrategic Account Manager, Bosch Service Solutions

    Adam was born and raised in the Heavy duty and Automotive repairing industry. Tools and equipment industry for the last 22 years from Snap-on, Delphi and then present Bosch Service solutions for the last 9 years.

    Chuck OlsenExecutive Director of Operations, AirPro Diagnostics, LLC

    At AirPro, Olsen ensures that its collision repair customers receive the latest OEM compliant diagnostics and safety system calibrations. With over 40 years of hands on experience, Olsen specializes in the diagnosis and repair of mechanical and electronic/computerized components as they relate to vehicle safety systems. He currently maintains ASE Master Technician, Advanced Engine Performance, Body Electrical/Mechanical Certifications, and a multitude of OE Certifications in the automotive technologies field. Olsen has received many awards and accolades for his contributions in Emerging Technologies, and he volunteers his time and expertise to various organizations including: Collision Industry Conference, Equipment and Tool Institute, Florida State College Jacksonville, I-CAR, National Automotive Service Task Force, Society of Collision Repair Specialists and Society of Service Technicians.

    Lauro PerezProcurement Director, Navistar Inc.

    Lauro Perez is a Procurement Director for Navistar Inc. with over 15 years in the Commercial Vehicle Industry and more than 20 years as a Supply Chain Professional. Lauro is responsible for the strategic sourcing of Service Parts and Aftermarket components for Navistar, he also plays an integral role in the Parts Sales Growth for the company. A few recent highlights from his career include the formation of Category Management Teams for Navistar and the set-up of the Procurement JV between Navistar and Volkswagen Truck & Bus, known today as “Global Truck & Bus Procurement.”

    Mark PolzinPresident, Budget Truck & Auto

    I was born in 1963 in Fort Atkinson, WI and started working in the family business at Budget Truck and Auto in 1981. I started my career in detail and worked in every department to learn the business. I now hold the position of President within the company and am one of 3 owners. Past boards I’ve served on are: a local township board, a local youth baseball league, Wisconsin Auto Technicians Association LTD, and the South Side Business Association in Janesville, WI. I’m currently serving on the board for the Wisconsin Motor Coach Association.

    Bob ReddingPresident, The Redding Firm

    Bob Redding is the President of The Redding Firm, a legislative consulting and advocacy firm located on Capitol Hill.  A native of Edison, Georgia, Bob has spent his professional life in Washington, D.C.  He opened his firm in 1993 after working twelve years on Capitol Hill — six years as a Chief of Staff in the U.S. House of Representatives and six years as an Executive Assistant and Chief of Staff in the U.S. Senate.  He worked with Members of Congress serving on the Senate Appropriations, Energy and Natural Resources, and Budget Committees and the House Small Business Committee.  Bob has served as national and state finance chair for a number of Members of the U.S. House and Senate.

    Bob has spent twenty-five years as the leading legislative and regulatory advocate of the independent automotive repair industry in Washington, D.C.  He represents the Automotive Service Association and speaks on behalf of the industry to the U.S. Congress and Executive branches. He has spent a tremendous amount of time educating members of the Association and the industry at large about issues affecting the daily lives of automotive repairers.  Bob’s knowledge in this field has resulted in his being recognized on numerous occasions by the automotive aftermarket.  His expertise has led to presidential appointments to Federal Advisory Committees at the U.S. Environmental Protection Agency, the U.S. Department of Justice, U.S. Department of Labor and the U.S. Department of Transportation.

    Bob is a graduate of Mercer University in Macon, Georgia and the National Law Center at George Washington University in Washington, D.C.  He is married to the former Laura Fallin of Moultrie, Georgia, and they have three children.  They reside in Alexandria, Virginia.

    Joe RiedeselSr. Product Manager, Mitchell International

    Joe is a Sr. Product Manager for Mitchell. He began his career as Product Manager for their WorkCenter Total Loss product five years ago.  Since then he has taken on added responsibility for automotive estimating, specialty vehicles, and heavy duty truck products.

    Joe is a U.S. Air Force Academy alumni with a focus in management.  He holds an M.B.A. from UCLA’s Anderson School of Business.  He previously served on active duty in the Air Force as a software acquisitions specialist and now maintains that role on a part-time basis in the Reserves.

    Jeff SassSenior Vice President, Sales and Marketing, Navistar, Inc.

    Jeff Sass is Senior Vice President of Sales and Marketing at Navistar, which produces commercial and military trucks, diesel engines, and school and commercial buses. Sass oversees an organization of more than 100 employees, and is responsible for the vision, strategy and execution of the Sales and Marketing functions. Sass joined Navistar following a 20-year career at PACCAR, Inc. in various roles of increasing responsibility in marketing, dealer development, customer service and sales for PACCAR Leasing, PACCAR Parts, Kenworth Truck Company and Peterbilt Motors. Most recently, he served as National Sales Manager – Peterbilt, PACCAR Parts in Renton, Wash., where he led wholesale parts sales to all 300 Peterbilt dealer locations. Sass was also responsible for managing three regional parts managers with 19 district parts managers with profit and loss (P&L) responsibility, sales of nearly $1 billion in wholesale heavy-duty, medium-duty, bus and trailer parts, and implementing new product and sales programs throughout North America. Sass holds a bachelor’s degree in political science and communications from the University of Oregon an an MBA from Seattle University.

    John SpotoNational Heavy Duty Truck / Commercial Fleet Manager , 3M Automotive Aftermarket Division

    My name is John Spoto, 3M Heavy Duty Commercial Fleet Manager. My entire life, I have been involved with the commercial / automotive industry, with well over 44 years in collision repair. As a Heavy Duty Commercial Fleet Manager, I spend much of my life working closely with commercial fleet facilities on current, up to date processes. My goal is to help initiate and eliminate constraints that lead into increased revenue. Also, being an I-CAR Instructor in Southwest Florida, affords me the opportunity to relate with everyone throughout the entire commercial repair process since many of the My name is John Spoto, 3M Heavy Duty Commercial Fleet Manager. My entire life, I have been involved with the commercial / automotive industry, with well over 44 years in collision repair. As a Heavy Duty Commercial Fleet Manager, I spend much of my life working closely with commercial fleet facilities on current, up to date processes. My goal is to help initiate and eliminate constraints that lead into increased revenue. Also, being an I-CAR Instructor in Southwest Florida, affords me the opportunity to relate with everyone throughout the entire commercial repair process since many of the substrate materials in automotive are comparable to trucks.

    Chris SterwerfCFO/COO, Fairfield Auto & Truck Service, Inc.

    Chris Sterwerf is CFO COO of Fairfield Auto & Truck Service, Inc. located in Fairfield, Ohio just north of Cincinnati.  His company specializes in collision repair of Heavy Duty Vehicles and Work Trucks.  The company performs frame correction, multi-axle alignments, body repair and refinishing for Work Trucks, Class 6-8 Vehicles and Large Equipment.  Chris attained his B.S. in Business Management from Miami University, Oxford Ohio and received accreditation from the Automotive Management Institute.  Chris holds certifications with ASE (the National Institute for Automotive Service Excellence) and I-CAR (the Inter-Industry Conference on Auto Collision Repair).   Chris also holds certifications in Commercial Refinishing from Axalta Coating Systems (formerly Dupont) and PPG.    In 2012 Chris was appointed by Ohio Governor John Kasich to the Ohio Board of Motor Vehicle Repair.  Chris and the Board work to protect the consumer, level the playing field for vehicle repairers and to promote government compliance with agencies like the EPA.  The newly formed TMC (Technology Maintenance Council) Task Force for Heavy Duty Collision Repair Guidelines is being chaired by Chris to help fleets get their trucks back on the road safely and efficiently after a collision event.

    Craig Van BatenburgCEO, ACDC

    Craig Van Batenburg is the CEO of ACDC, a hybrid and EV training company based in Worcester, Massachusetts. He has taught more hybrid classes in more places and for more people than any other instructor around, starting in early 2000. Some 15,000 techs and others have heard him speak in over seven countries and 46 States. He has worked with the Marines on EATON HD hybrid training and is a consultant for John Deere.   

    His style of training is down-to-earth, knowledgeable, and dynamic. To stay current with changes in automotive technology, he receives over 150 hours of training annually. Craig is a certified trainer with the Automotive Management Institute (AMI); a graduate of AMI with his Accredited Master Automotive Manager designation; member of SAE and the Automotive Service Association.  He is a certified ASE Master Technician with advanced level (L1) and hybrid (L3) skills. Craig has been a tech all of his adult life and a shop owner for 26 years. Craig’s45 years of experience will guarantee a very informative and entertaining session with something for everyone.

    John WalcherPresident, Veritas Advisors, Inc.

    John Walcher is the President of Veritas Advisors, Inc., a mergers and acquisitions (“M&A”) and strategic advisory firm that works with automotive aftermarket companies of all sizes, helping them achieve their growth objectives through acquisitions, or representing them in their pursuit of the ultimate milestone: the sale of their business. Veritas Advisors also provides capital raising/financing, strategic planning, exit planning, and valuation services to automotive-related companies of all sizes.

    John has been “doing M&A” for over 20 years. Prior to starting Veritas Advisors, John spent many years in corporate M&A, doing deals for two Fortune 500© public companies, as well as spending seven years at private-equity funded Caliber Collision Centers, departing as its Vice President of Corporate Development (during which time the company was ranked #9 on the INC. 500 list of Fastest Growing Private Companies). His deal experience spans the spectrum, from small “mom & pop” deals to nine-figure international acquisitions. He also has advised private equity groups on consolidation strategies and has been involved in more than 100 transactions in the automotive aftermarket over the past 18 years.

    Brian WassonProgram Manager, I-CAR

    Brian is a Program Manager for I-CAR which entails developing and maintaining standards of I-CAR course training delivery. Prior to joining I-CAR full time nearly four years ago I worked at a premier luxury automotive collision center in Houston, TX as a Certified Structural Aluminum Repair Technician. During this time, I also worked for I-CAR part time as an instructor delivering welding training and structural repair training of which I still do today. I am an avid hunter and enjoy disconnecting from work by taking long motorcycle trips.

    Howard G. WilliamsCorporate Technical Sales Specialist, Bee Line

    Howard Williams, Corporate Technical Sales Specialist at Bee Line Company, lead computerized wheel alignment and truck frame correction factory and on-site training courses for the company for more than 20 years. His professional technical training and hands-on experience allowed him to deliver the highest quality instruction to the industry.

    Howard was a contributing panel expert for Universal Technical Institute. He has an Associates degree in Electronics and holds certifications with ASE (the National Institute for Automotive Service Excellence).

    Today, Howard leads the corporate technical sales efforts for Bee Line. To meet market demands, he works with engineers, manufacturing and sales & marketing to advise on product improvement and safety, as well as new product development and implementation. He works closely with Bee Line Independent Sales Reps and customers, answering queries, and providing expert technical advice.


    Ryan WoolfendenManager, Commercial Programs & Services, PPG

    Ryan Woolfenden has a combined 30 years of international experience in the automotive and commercial industries, including: collision repair, accident management, claims management, safety services, and estimatics. Currently he is involved in directing the AdjustRite Commercial Estimating System development efforts and a variety of other value-added programs and services, including PPG’s Commercial Truck Group.