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2021 Year-end Trends for Commercial Collision Claims

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The following data provides benchmarking insights and trends compiled from PPG’s ADJUSTRITE® Commercial Estimating system for the 4th quarter, 2021. This data reflects information compiled from both insurance and shop estimates from the United States and Canada. For all metrics, this information excludes known total losses, estimates with only one line item, and estimates <$100.
Severity for 2021 averaged $9,965—a 13.3% increase over 2020.  Severity for the 4th quarter experienced the largest increase, up 20.6% relative to Q4 2020. 

When looking at Sale Mix Percent for the past four years, the only year-over-year trend is that Sublet percent is increasing. Comparing 2021 to 2020, Parts and Sublet percentages increased, while Labor and Paint Materials decreased. All Sales Mix dollars categories saw increases in 2021.  The annual average for Parts dollars had the highest increase of 14.6%, while the lowest increase was for Paint Materials dollars at 10.1%.  

Table 1:  Sales Mix Percent for 2018 – 2021

In Table 2, the 2021 Labor Mix Percent shows an increase in Mechanical over 2020, while Body Percent continued to slightly decline.

Looking at Table 3, all Average Labor Dollar categories show an increase in 2021 relative to 2020, with the exception of Frame.  Body and Paint had the largest increases of 11.2% and 8.6, respectively.

Table 3: Average Labor Dollars for 2018 – 2021

Please note that a correction to Sublet was made for trends reported Q3 2021 and has been applied to all years. 

Average Dollars for Sublet, Paint Materials and Shop Supplies show a year-over-year increase. Compared to 2020, Shop Supplies had the highest percent increase of 14.8%. 

 

Thank you for your continued interest in following the latest trends for commercial collision claims.

 

About PPG ADJUSTRITE®:

The PPG AdjustRite Commercial Estimating system is an industry-leading platform in the medium-to-heavy-duty equipment repair and claims industry. This system is a web-based, fully mobile application, driven by a comprehensive database of commercial vehicles and equipment including: tractors, trailers, trucks, boxes, motor coaches, RVs, and buses. To learn more about the PPG AdjustRite Commercial Estimating System, visit www.adjustrite.com .

Attorneys to Highlight Educational Offerings at the HD Repair Forum

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The HD Repair Forum is excited to bring two collision industry veteran attorneys to next month’s event. Patrick McGuire has spent the past twenty years of his career helping collision repairers avoid wasting their time and money in court. Attendees will leave better prepared to protect their business and assets through this interactive session. Patrick will provide repairers with a series of best practices that will reduce reliability and grow their bottom line in the session, “An Ounce of Prevention is Worth a Pound of Cure”.

Cory King is an expert in HR and employee related matters. As wage-hour compliance lawsuits continue to rise, is your business at risk? Cory will provide real world examples of mistakes made that were not only avoidable but preventable. Employee handbooks, hiring and firing best practices will leave attendees armed with knowledge that will undoubtedly serve them for years to come.

Brian Nessen, HD Repair Forum President commented, “We are fortunate to have presentations from two attorneys for this year’s conference. Their insight could save shop owners significant legal fees in the future. Patrick’s and Cory’s collective insight will provide valuable information for repair businesses.

These legal sessions fit perfectly with a robust two-day, multi-session program that includes presentations on the safe handling of EVs, dust mitigation, ADAS updates, calibration, and more. All of which lead to improved productivity and a more successful heavy-duty/medium-duty collision repair business.

To learn more about the HD Repair Forum’s upcoming conference, sign up for our e-communications or to go to: https://hdrepairforum.com/register

Latest 2021 Trends for Commercial Collision Claims

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February 7, 2022 – The following data provides benchmarking insights and trends compiled from our PPG ADJUSTRITE® Commercial Estimating system for the 3rd quarter, 2021.  This data reflects information compiled from both insurance and shop estimates from the United States and Canada. For all metrics, the information excludes known total losses, estimates with only one line item and estimates <$100. 

Severity for the 3rd Quarter averaged $10,172—a 13.5% increase over the previous quarter.  

This average is 16.4% higher than Q3, 2020 and 22.2% higher than Q3, 2019. Severity data for October and November 2021 indicates that Q4 severity average dollars should climb even higher.

All Sales Mix dollars for Q3 saw double digit increases over Q3 2020.  Parts dollars saw the highest increase of 20%.

Table 1: Sales Mix Percent for Quarter 3 of 2019, 2020, & 2021

The Mechanical and Frame Q3 Labor Mix Percent increased compared to the same quarter in 2020. Mechanical Q3 Labor Mix Percent trended up, while Body and Paint Q3 Labor Mix Percent continued its downward trend over the last 3 years.

Table 2:  Labor Mix Percent for Quarter 3 of 2019, 2020, & 2021

Table 3:  Average Labor Dollars for Quarter 3 of 2019, 2020, & 2021

All average dollar categories in Q3’s Labor Mix showed increases compared to same quarter last year. Body and Miscellaneous had the largest increases of 11.4% and 16.4% respectively.

We revisited our previously reported value of approximately $700 for Average Sublet Dollars and discovered a calculation error within the aggregated data set.

Our updated table now reflects year over year increases for Sublet, Paint Materials and Shop Supplies and  double digit growth compared to 2019.

Thank you for your continued interest in the industry metrics provided.  

About PPG AdjustRite:
The PPG AdjustRite Commercial Estimating system is an industry-leading platform in the medium-to-heavy-duty equipment repair and claims industry. This system is a web-based, fully mobile application, driven by a comprehensive database of commercial vehicles and equipment including: tractors, trailers, trucks, boxes, motor coaches, RVs, and buses. To learn more about the PPG AdjustRite Commercial Estimating System, visit www.adjustrite.com .

April Conference to Focus on EVs, ADAS, and Calibrations for the Heavy- & Medium-duty Collision Repair Industry

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Katy, Texas, February 16, 2022 – Electric vehicles, alternatively fueled vehicles, and those equipped with advanced driver assistance systems (ADAS) are posing new challenges in the collision repair industry. The challenges extend beyond repair and include concerns with safety and proper handling. Collision repair shop owners and managers, particularly those dealing with Class 5-8 vehicles, are finding their technicians and insurance partners with more questions than answers. Most are not clear or are challenged with the required repair procedures, estimating accuracy, needs for scanning, diagnostics, calibrations, and more.

With vehicle production, sales, and on-the-road appearances of these types of vehicles increasing daily, accidents involving these vehicles are beginning to ramp up. This year’s HD Repair Forum will focus on the impact of new vehicle technology and prepare the heavy- & medium-duty collision repair industry for the ever increasing number of electrified and ADAS equipped vehicles on the road today. 

Taking the main stage in April is a well-known list of companies, organizations, and industry experts who will help the industry with these challenges. Organizations represented include: PACCAR, Rivian, I-CAR, the RV Industry Association, NGVAmerica (Natural Gas Vehicles for America), TEXA and many others.

Attendees of the two-day conference will gain valuable insight on the latest trends with electric, LNG and CNG vehicles, ADAS, repair safety, best practices relative to alternative fuel vehicles and new vehicle technologies, as well as provided with staffing solutions. For more information on the educational sessions, sign-up for our e-communications and visit the HD Repair Forum website to review the event agenda

The HD Repair Forum is the only event dedicated to serving collision repairers and their industry partners in the heavy- & medium-duty markets via education, information, and networking opportunities. The HD Repair Forum is scheduled for April 5th-6th at The historic Hilton in Fort Worth, TexasEarly bird registration ends this Friday and sponsorship opportunities are filling up. Companies interested in having a presence at the HD Repair Forum are encouraged to book now as sponsorships are limited. More information can be found on the sponsorship page of the website or by contacting us at 281-819-2332. 

Registration Opens for 2022 HD Repair Forum

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December 21, 2021, Katy, Texas – The 2022 HD Repair Forum is set to return to the historic Hilton Fort Worth this spring, on April 5th & 6th, 2022. Last month, advisory board members met to discuss the state of the industry and made plans for the upcoming event.

The HD Repair Forum’s program will follow a similar format as in year’s past, spanning two days with presentations and panel discussions involving OEMs, insurers, and other collision industry leaders. Early bird registration to the HD Repair Forum is now open. To access registration, go to www.hdrepairfoum.com/register

Attendees will gain valuable information on collision industry trends and insight as to how technology is redefining the industry and repairs in the future. Focused learning tracks are available both afternoons, providing attendees more in-depth information on topics that best address their individual or business needs. 

In addition to education, another focus of the event is to provide extensive networking opportunities. Collaboration amongst all industry stakeholders will advance the industry at a quicker pace and help identify solutions to challenges experienced by everyone in the market. All key reasons behind the event’s development and rapid success. 

To register for the 2022 HD Repair Forum and gain access to medium and heavy-duty collision repair information and education, equipment suppliers, and networking opportunities,  follow this link: https://na.eventscloud.com/hdrf2022

For additional information on the HD Repair Forum and its events please visit, www.hdrepairforum.com.

Sponsorship and advertising opportunities are available. For inquiries, you may reach out to Brian Nessen BrianN@hdrepairforum.com or Jennie Lenk JennieL@hdrepairforum.com.

About HD Repair Group
The HD Repair Group offers the industry a dedicated source of focused information for those involved in collision repair work of heavy- & medium-duty vehicles, found primarily in classes 4, 5, 6, 7, and 8. This community is where shop owners, executives, managers, technicians, estimators, and other industry stakeholders will find the latest news, best practices for heavy- and medium-duty collision repair. The HD Repair Group offers numerous ways of delivering this information including two annual conferences, a monthly e-newsletter, webinars, videos, and social channels for networking. Learn more or sign up here to get connected today.

Advisory Board Meets to Discuss 2022 Plans

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Yesterday afternoon members of the HD Repair Forum’s Advisory Board met with the event’s organizers to review the success of the HD Repair Forum’s first-ever fall event, discuss the current state of affairs within heavy- and medium-duty collision repair shops across the nation, and shed light on topics of interest for the HD Repair Forum’s upcoming spring 2022 event in Fort Worth, Texas. 

The organization’s fourth conference and first-ever fall event was held this past September in Cleveland, Ohio co-located with the American Trucking Association’s TMC 2021 event. It was a positive step for the industry post-covid to meet in person and network, discuss challenges facing the industry, and gather information on the latest trends in HD collision repair. “I really enjoyed co-locating the HD Repair Forum with TMC,” explains Dean Hancock, HDRF advisory board member and former collision repair facility owner.  “I was able to spend time on TMC’s show floor, visit with vendors, and I think we, as a collision repair industry gained exposure to important industry partners like, fleet managers and OEMs on both the vehicle and component side.“

At the 2022 event, advisory board members clearly agree that the industry needs to have more education, information, and conversations on two particular topics. First, repairers and their insurance partners need to understand how and when to properly scan, calibrate, and recalibrate vehicles equipped with Advanced Driver Assistance Systems. They also need to understand how to know where to locate these systems and how they are different. Jim Barber of Bendix Commercial Vehicle Systems spoke to the HD Repair Forum’s audience in both the general session and focused learning tracks in Cleveland this past fall. “The information and clarity he provided was helpful and very informative. However, some of the procedures he noted as necessary, or not necessary, differ from the other ADAS systems being used in the market. We need to hear from all of the various suppliers.” emphasized Chris Sterwerf, COO of Fairfield Truck & Auto, and long-time HD Repair Forum advisory board member.

Another hot topic the advisory board felt would be impactful is the preparation and precautions that need to be taken when repairing electric and alternative fuel heavy- and medium-duty vehicles. These vehicles are all quickly advancing their footprint in the market and shops need to understand how each one of these vehicles needs to be handled and repaired differently. “I have CNG and LNG vehicles rolling through the shop quite regularly, ” explains Monte Lewis, President of Monte’s Repair Shop, Inc. 

Stakeholders in the heavy- and medium-duty collision repair industry, who have topics that you think the industry should be discussing, are welcome to send suggestions to communications director, Jennie Lenk, jenniel@hdrepairforum.com

Members of the heavy- and medium-duty collision repair industry interested in making connections with important business partners and staying up-to-date on the latest trends and challenges facing this industry should make plans to attend the 2022 HD Repair Forum, being held April 5th & 6th in Fort Worth, Texas. 

Established in 2017, the HD Repair Forum aims to facilitate collaboration amongst all of the industry stakeholders within the heavy- and medium-duty collision repair industry.  This includes repairers, insurers, equipment manufacturers, service providers, and educators. “By providing industry-wide education, opportunities for growth, and extensive networking opportunities, the HD Repair Forum hopes to speed up the advancement of the industry and develop solutions to the challenges experienced by everyone,” explains Brian Nessen, HD Repair Forum President and Co-Founder.

Registration to the event will open next month. To receive news and updates on this event and the industry it serves, sign up for e-communication here.

Latest Quarterly Trends for Commercial Collision Claims

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The following provides benchmarking insights and trends compiled from our PPG ADJUSTRITE® Commercial Estimating system. This data reflects information compiled from both insurance and shop estimates from the United States and Canada. For all metrics, the information excludes known total losses.

Severity for the 2nd Quarter averaged $8,644— a 7% decline over the previous quarter. However, this number is 1.8% higher than Q2, 2020 and 6.2% higher than Q2, 2019.
July 2021’s severity data indicates that Q3’s severity average dollars will climb back closer to Q4 2020 numbers.
The Sales Mix for Q2 saw a slight percentage increase in labor dollars over 2020, primarily due to a decrease in parts dollars. Sublet dollars also increased slightly.

Table 1. Sales Mix Percent for Quarter 2 of 2019, 2020, & 2021
Body and Paint categories in Q2’s Labor Mix showed slight increases compared to same quarter last year. Mechanical labor percentage experienced its first decline in a year, but still remained higher than Q2 2019.
Table 2. Labor Mix Percent for Quarter 2 of 2019, 2020, & 2021
Over the past four quarters, none of the average labor costs indicate clear trends, up or down. Given the decline in Q2’s average severity dollars, all average labor costs, with the exception of Mechanical Labor, declined from Q1. The average Miscellaneous Labor cost experienced the largest dollar decline. Compared to same quarter last year, Miscellaneous, Paint, and Body Labor costs increased, while Frame and Mechanical Labor costs showed a decrease.

Table 3. Average Labor Dollars for Quarter 2 of 2019, 2020, & 2021

 

 

 

Compared to last quarter, decreased severity in Q2 unavoidably led to average dollar decreases in Sublet, Paint Materials, and Shop Supplies.

Both Sublet and Paint Materials were down 5%, with Shop Supplies down 3%. Yet, Q2 2021’s average dollars for Sublet, Paint Materials, and Shop Supplies remained higher compared to Q2 2019 and 2020, with the latter showing the highest % increase of 9.0%.

Compared to Q2 2020, average Total Supplement Dollars were down 12.3%.

 

 

 

Thank you for your continued interest in the industry metrics provided.

About PPG AdjustRite:
The PPG AdjustRite Commercial Estimating system is an industry-leading platform in the medium-to-heavy-duty equipment repair and claims industry. The system is a web-based, fully mobile application, driven by a comprehensive database of commercial vehicles and equipment including: tractors, trailers, trucks, boxes, motor coaches, RVs, and buses. To learn more about the PPG AdjustRite Commercial Estimating System, visit www.adjustrite.com .

Agenda Details for 2021 Medium & Heavy-Duty Collision Industry Conference Released

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Details for the medium and heavy-duty collision repair industry’s 2021 conference and networking event taking place next month in Cleveland were released this week. Highlights of the two-day program include presentations from Daimler, Bendix, IMMI, 3M, and several other collision industry leaders. 

HD Repair Forum’s event coordinators announced last month that the fall event would co-locate with the American Trucking Association’s, Technology & Maintenance Council’s fall meetings, and take place on Wednesday and Thursday, September 15th and 16th.

Similar to year’s past, the event includes presentations, panel discussions, and break out sessions focused on industry challenges, opportunities, and current technical updates and business demands. Topics of interest include, frame and cab repair, advanced driver assistance systems (ADAS), scanning and diagnostics and business strategies to drive efficiency and profitability.

Members of the medium and heavy-duty collision repair industry interested in making connections with important business partners and staying up-to-date on the latest trends and challenges facing this industry should make plans to attend. This includes repairers, insurers, equipment manufacturers, service providers, and educators.

Information on equipment offerings and services available to this industry are also a key feature of this event. Representatives from industry partners including Navistar, AkzoNobel, Daimler, Axalta, Evercoat, and Enterprise will be in attendance along with other important event sponsors

Speakers and content for the program are a derivative of the work, input, and direction of the HD Repair Forum Advisory Board, a group of hard-working, forward-thinking, and collaborative-seeking repair facility owners and managers from across all corners of the country.  

For more information on this year’s fall program, go to www.hdrepairforum.com/agenda
For registration access go to www.hdrepairfoum.com/register

Educating the industry as a whole and providing extensive networking opportunities helps facilitate collaboration amongst all of the industry stakeholders. The HD Repair Forum was established to help speed up the advancement of the industry and develop solutions to the challenges experienced by everyone across all sectors of the medium and heavy-duty collision industry. 

Additional information on the HD Repair Forum and its events can be found at www.hdrepairforum.com.

2021 HD Repair Forum Opens Registration

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The 2021 HD Repair Forum conference is set to take place Wednesday and Thursday, September 15th & 16th, 2021 in Cleveland, OH, and will be co-locating with the American Trucking Association’s Technology & Maintenance Council’s fall meetings.

The HD Repair Forum’s program will follow a similar format as in year’s past, spanning two days with presentations and panel discussions involving OEMs, insurers, and other collision industry leaders. Registration to the HD Repair Forum does require a separate registration than TMC’s registration and is now open to the public. To access registration, go to www.hdrepairfoum.com/register

Attendees of this collision repair focused event will gain valuable information on industry trends and insight as to how technology will redefine the industry in the future. Break-out sessions, taking place at the conclusion of day one, and in the morning hours of day two will provide attendees the opportunity to choose education on topics that best address their individual or business needs. The event’s general session and break-out sessions are geared towards executives, shop owners, managers, and company leaders. 

In addition to education, another focus of the event is to provide extensive networking opportunities. Facilitating collaboration amongst all of the industry stakeholders will translate into advancing the industry at a quicker pace and the evolution of solutions to challenges experienced by everyone in the supply. All key reasons behind the event’s development and rapid success. 

To register for the 2021 HD Repair Forum and gain unique access to medium and heavy-duty collision repair information and education, equipment suppliers, and networking opportunities,  follow this link: https://na.eventscloud.com/hdrf2021

For information on equipment offerings and services available to this industry, be sure to check out our 2021 event sponsors. Additional information on the HD Repair Forum and its events can be found at www.hdrepairforum.com.

Sponsorship and advertising opportunities are available, but very limited. If interested, reach out to Brian Nessen BrianN@hdrepairforum.com or Jennie Lenk JennieL@hdrepairforum.com.

Collision Avoidance Systems, Layered ADAS Technology, and Collision Repair Needs

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Due to the expected decrease in accidents, fully autonomous trucks often bring feelings of uncertainty to virtually anyone involved in the collision repair industry. However, as was discussed during the 3rd installment of the HD Repair Forum’s webinar series; there is a silver lining.

It’s true, collision avoidance systems aren’t new technology. The industry was exposed to early forms of these systems years ago with the implementation of anti-lock brake systems (ABS). However, truck manufacturers continue incorporating additional ADAS features into their vehicles at an accelerated rate. Understanding the technology and repairability of these technical features is extremely important for repairers to gain a foothold of, because accidents are still going to happen and your credibility and liability are on the line. 

A company heavily involved in vehicle technology and of increasing importance to the heavy-duty collision repair industry is component manufacturer, Bendix Commercial Vehicle Systems. Recently, administrators at the HD Repair Forum brought representative Jim Barber of Bendix, forward to speak directly with collision repairers in an one hour segment titled, “Evolve Your Business to Keep Up with ADAS Equipped Vehicles.” The newest OEM technical additions, the importance of proper repair and operation of the technological additions before returning affected vehicles to customers, as well as technological terms such as YAW, LAS, and SAS were just a few topics of importance that were discussed.

Although full autonomy seems to be the end goal of vehicle technology developments, it is not here yet and will not be incorporated exactly as some may perceive. Barber laid out clearly to those in attendance that the industry’s projected path in implementing all five levels of vehicle autonomy will take some time, “Today, we’re currently into level 1 systems and we’re crossing into Level 2 systems…The Level 5 systems (where a driverless vehicle will be implemented) probably won’t be a reality until the 2040, 2050 time frame.”  In fact, using the aviation industry as an example, he furthered this statement by adding, “We’ve had fly-by-wire aircraft for almost 30 years, where an aircraft can take off and land by itself… but yet the federal government still requires a pilot and a co-pilot.”

Still, the industry trend is to continue adding more sensors, gathering more information to achieve better performance, with driver lives and safety at the forefront. Thus, this educational episode was spent ensuring attendees understood the importance of getting acclimated with the latest additions in heavy- and medium-duty vehicle advance driver assistance systems) technology and that repair needs and processes are changing.

ADAS technology can be viewed as “building-block” technology, in which the newest ADAS technology is layered upon the pre-existing technology, or the ABS systems in this case. In other words, the ABS system serves as the foundation in which additional advanced driver assistance systems (ADAS) are built upon. An animated diagram provided during the webinar helped participants grasp the layering effect. 

Understanding the building blocks of ADAS is an important message, because it will help diagnose and repair vehicles when it enters the shop, especially when the vehicle involved has Bendix Wingman and Fusion technology. Barber further clarified that each layer of added technology provides another message for the ECU to read, thus an action to deliver.  

Essentially, the technology depends upon each other; ground-breaking comprehension in that each feature must be observed for complete functionality post-collision. The culmination of Wingman and Fusion components and technology brings the ABS, ECU (electronic controls unit), Radar and Camera together. “The camera may see something, but the radar does not, and it tells the system, no don’t worry about it, and vice versa…The system goes active when the two components agree.”

An underlying message for this webinar and even expressed as a question asked by a participant is, does a safe and proper repair begin with scanning the vehicle? Barber confirmed that every shop should have a document outlining the condition of that truck when it arrived at the shop, and more importantly the condition it was in upon delivery. The ACom Pro Diagnostics tooling and software referenced in the webinar is one such method to achieving that goal. It provides documented proof of active engine fault codes, battery voltage, and even provides technicians with needed information, such as the proper steps to recalibrate sensors. This is the documentation and proof that you need to show the fleet owner, insurance company or vehicle owner that you performed a safe and proper repair. It could mean the difference between a comeback, subsequent accident, fatality, or lawsuit. 

Additional important messages were shared during this month’s webinar and included pre-scans and post-scans, steering angle sensor recalibration needs, proper replacement of cameras on windshields, which is OEM specific, and more. 

For a complete review of the information shared in this webinar, sponsors of the HD Repair Forum Webinar Series have made this information available to the industry on demand. Simply register to watch this episode or previous episodes by following this link.