Tom Davis is Vice President of Sales and Operations for Property Damage Appraisers (PDA, Inc.). He brings over 20 years of multi-lines claims and claims leadership experience to PDA. Davis is responsible for the day to day leadership of the Western United States field operations. He is accountable for process and workflow, metrics reporting, client satisfaction and the quality and calibration of PDA’s field operations, along with project management and fiduciary responsibilities to the shareholders, clients, and franchisees of PDA
Darin brings with him more than 17 years of automotive and heavy-truck strategic selling and business development experience in both the OEM & aftermarket arenas. His diverse background selling a variety of highly technical products to multiple customer channels, along with sales training, have endeared him to many throughout the industry. Darin is a Missouri State University alumni majoring in Finance. He is a devoted father of three sons, previously served in the U.S. Army and stays active volunteering with JROTC.
Brian Farrington is a shareholder and head of the employment law section at Cowles & Thompson, PC, in Dallas. His practice consists primarily of advising and representing employers in federal Fair Labor Standards Act (FLSA,) as well as state wage and hour claims. He also represents employers in FMLA, discrimination and harassment charges, and other similar employment matters. Brian spent 12 years with the US Dept. of Labor, Wage and Hour Division, enforcing labor laws. before going into private practice. He has been an expert witness in some 80 FLSA cases across the country and has written several books and numerous articles on FLSA and related matters. Brian frequently does training and speaking engagements for industry groups, employer conferences, etc. Brian has been selected as one of the “Best Lawyers in America” by US News and World Report for the last three years.
Mr. Glaser grew up the son of a heavy-diesel technician. Throughout college, Don was a service and collision technician in the automotive industry. His career in the service equipment market began in 1998 when he started an equipment service and installation company. In 2004, Don took a position as a manufacturer’s representative for vehicle service and collision equipment, and in 2011, he joined the team at Hunter Engineering Company. In 2015, Don took over the role as Heavy Duty Alignment Product Manager at Hunter. In his spare time, Don builds and enjoys high performance vehicles studies history and enjoys music.
Mr. Robert (Bob) Greenwood AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie, Ontario, Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.
Dean Hancock is the owner of Bob Johnson’s Body Shop in Cayce, South Carolina for 10 years. They specialize in heavy-duty collision repair and automotive collision repair. He has spent the last 30 years in the collision industry. He spent 10 years as an automotive and a commercial paint technician, 13 years as paint manufacture representative. He earned his Six Sigma black belt from Aveta Business Institute in October of 2012, he also attended the University of Phoenix. Dean is a founding member of the Axalta coatings business council group for commercial collision repair. He saw a need for a business council for heavy-duty collision repair and helped Axalta coatings head up the formation of this group. After the group grew in numbers, he was elected president of the group. Since the formation, he has been featured in Fender Bender magazine and Body Shop Business news. He also serves as a facilitator for Axalta Coating’s highly recognized Damage Analysis Commercial Fleet Business as well as Production Management Pre-Lean for Commercial Vehicles. Dean’s classes are from first –hand experience from years in the collision industry. The blend of the automotive and commercial collision repair brings a cutting edge approach to the commercial repair industry. Dean also works closely with Commercial Collision shops using his extensive knowledge and understanding of lean principles for production. He has a natural understanding of value and ability to process the critical thinking required in creating a lean organization.
Phil Krier has been with Great American for 17 years. He has been instrumental in developing the direct repair program and currently manages the program. Before joining the Great American Trucking Division in 2001, he was the Body Shop Manager at Kenworth of Cincinnati for eight years. Before that he owned his own shop. He’s held many positions in the shod shop industry from body and paint technician, estimator, body shop manager, claims adjuster and claims manager.
At AirPro, Olsen ensures that its collision repair customers receive the latest OEM compliant diagnostics and safety system calibrations. With over 40 years of hands on experience, Olsen specializes in the diagnosis and repair of mechanical and electronic/computerized components as they relate to vehicle safety systems. He currently maintains ASE Master Technician, Advanced Engine Performance, Body Electrical/Mechanical Certifications, and a multitude of OE Certifications in the automotive technologies field. Olsen has received many awards and accolades for his contributions in Emerging Technologies, and he volunteers his time and expertise to various organizations including: Collision Industry Conference, Equipment and Tool Institute, Florida State College Jacksonville, I-CAR, National Automotive Service Task Force, Society of Collision Repair Specialists and Society of Service Technicians.
Lauro Perez is a Procurement Director for Navistar Inc. with over 15 years in the Commercial Vehicle Industry and more than 20 years as a Supply Chain Professional. Lauro is responsible for the strategic sourcing of Service Parts and Aftermarket components for Navistar, he also plays an integral role in the Parts Sales Growth for the company. A few recent highlights from his career include the formation of Category Management Teams for Navistar and the set-up of the Procurement JV between Navistar and Volkswagen Truck & Bus, known today as “Global Truck & Bus Procurement.”
I was born in 1963 in Fort Atkinson, WI and started working in the family business at Budget Truck and Auto in 1981. I started my career in detail and worked in every department to learn the business. I now hold the position of President within the company and am one of 3 owners. Past boards I’ve served on are: a local township board, a local youth baseball league, Wisconsin Auto Technicians Association LTD, and the South Side Business Association in Janesville, WI. I’m currently serving on the board for the Wisconsin Motor Coach Association.
Bob Redding is the President of The Redding Firm, a legislative consulting and advocacy firm located on Capitol Hill. A native of Edison, Georgia, Bob has spent his professional life in Washington, D.C. He opened his firm in 1993 after working twelve years on Capitol Hill — six years as a Chief of Staff in the U.S. House of Representatives and six years as an Executive Assistant and Chief of Staff in the U.S. Senate. He worked with Members of Congress serving on the Senate Appropriations, Energy and Natural Resources, and Budget Committees and the House Small Business Committee. Bob has served as national and state finance chair for a number of Members of the U.S. House and Senate.
Bob has spent twenty-five years as the leading legislative and regulatory advocate of the independent automotive repair industry in Washington, D.C. He represents the Automotive Service Association and speaks on behalf of the industry to the U.S. Congress and Executive branches. He has spent a tremendous amount of time educating members of the Association and the industry at large about issues affecting the daily lives of automotive repairers. Bob’s knowledge in this field has resulted in his being recognized on numerous occasions by the automotive aftermarket. His expertise has led to presidential appointments to Federal Advisory Committees at the U.S. Environmental Protection Agency, the U.S. Department of Justice, U.S. Department of Labor and the U.S. Department of Transportation.
Bob is a graduate of Mercer University in Macon, Georgia and the National Law Center at George Washington University in Washington, D.C. He is married to the former Laura Fallin of Moultrie, Georgia, and they have three children. They reside in Alexandria, Virginia.
Joe is a Sr. Product Manager for Mitchell. He began his career as Product Manager for their WorkCenter Total Loss product five years ago. Since then he has taken on added responsibility for automotive estimating, specialty vehicles, and heavy duty truck products.
Joe is a U.S. Air Force Academy alumni with a focus in management. He holds an M.B.A. from UCLA’s Anderson School of Business. He previously served on active duty in the Air Force as a software acquisitions specialist and now maintains that role on a part-time basis in the Reserves.
Jeff Sass is Senior Vice President of Sales and Marketing at Navistar, which produces commercial and military trucks, diesel engines, and school and commercial buses. Sass oversees an organization of more than 100 employees, and is responsible for the vision, strategy and execution of the Sales and Marketing functions. Sass joined Navistar following a 20-year career at PACCAR, Inc. in various roles of increasing responsibility in marketing, dealer development, customer service and sales for PACCAR Leasing, PACCAR Parts, Kenworth Truck Company and Peterbilt Motors. Most recently, he served as National Sales Manager – Peterbilt, PACCAR Parts in Renton, Wash., where he led wholesale parts sales to all 300 Peterbilt dealer locations. Sass was also responsible for managing three regional parts managers with 19 district parts managers with profit and loss (P&L) responsibility, sales of nearly $1 billion in wholesale heavy-duty, medium-duty, bus and trailer parts, and implementing new product and sales programs throughout North America. Sass holds a bachelor’s degree in political science and communications from the University of Oregon an an MBA from Seattle University.
My name is John Spoto, 3M Heavy Duty Commercial Fleet Manager. My entire life, I have been involved with the commercial / automotive industry, with well over 44 years in collision repair. As a Heavy Duty Commercial Fleet Manager, I spend much of my life working closely with commercial fleet facilities on current, up to date processes. My goal is to help initiate and eliminate constraints that lead into increased revenue. Also, being an I-CAR Instructor in Southwest Florida, affords me the opportunity to relate with everyone throughout the entire commercial repair process since many of the My name is John Spoto, 3M Heavy Duty Commercial Fleet Manager. My entire life, I have been involved with the commercial / automotive industry, with well over 44 years in collision repair. As a Heavy Duty Commercial Fleet Manager, I spend much of my life working closely with commercial fleet facilities on current, up to date processes. My goal is to help initiate and eliminate constraints that lead into increased revenue. Also, being an I-CAR Instructor in Southwest Florida, affords me the opportunity to relate with everyone throughout the entire commercial repair process since many of the substrate materials in automotive are comparable to trucks.
Chris Sterwerf is CFO COO of Fairfield Auto & Truck Service, Inc. located in Fairfield, Ohio just north of Cincinnati. His company specializes in collision repair of Heavy Duty Vehicles and Work Trucks. The company performs frame correction, multi-axle alignments, body repair and refinishing for Work Trucks, Class 6-8 Vehicles and Large Equipment. Chris attained his B.S. in Business Management from Miami University, Oxford Ohio and received accreditation from the Automotive Management Institute. Chris holds certifications with ASE (the National Institute for Automotive Service Excellence) and I-CAR (the Inter-Industry Conference on Auto Collision Repair). Chris also holds certifications in Commercial Refinishing from Axalta Coating Systems (formerly Dupont) and PPG. In 2012 Chris was appointed by Ohio Governor John Kasich to the Ohio Board of Motor Vehicle Repair. Chris and the Board work to protect the consumer, level the playing field for vehicle repairers and to promote government compliance with agencies like the EPA. The newly formed TMC (Technology Maintenance Council) Task Force for Heavy Duty Collision Repair Guidelines is being chaired by Chris to help fleets get their trucks back on the road safely and efficiently after a collision event.
Howard Williams, Corporate Technical Sales Specialist at Bee Line Company, lead computerized wheel alignment and truck frame correction factory and on-site training courses for the company for more than 20 years. His professional technical training and hands-on experience allowed him to deliver the highest quality instruction to the industry.
Howard was a contributing panel expert for Universal Technical Institute. He has an Associates degree in Electronics and holds certifications with ASE (the National Institute for Automotive Service Excellence).
Today, Howard leads the corporate technical sales efforts for Bee Line. To meet market demands, he works with engineers, manufacturing and sales & marketing to advise on product improvement and safety, as well as new product development and implementation. He works closely with Bee Line Independent Sales Reps and customers, answering queries, and providing expert technical advice.
Ryan Woolfenden has a combined 30 years of international experience in the automotive and commercial industries, including: collision repair, accident management, claims management, safety services, and estimatics. Currently he is involved in directing the AdjustRite Commercial Estimating System development efforts and a variety of other value-added programs and services, including PPG’s Commercial Truck Group.