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Agenda & Speakers – HD Repair 2018

7:00 AM - 8:00 AM

Registration opens, Light breakfast

8:00 AM - 8:15 AM

Welcome & Acknowledgements

8:15 AM - 8:30 AM

Keynote Speaker

Telematics and new advancements in advanced driver assistance systems are redefining the industry. Lane departure sensing, collision-avoidance systems, platooning systems, electric vehicles, anti-idling systems and over-the-air-reprogramming will change the way claims are handled and vehicles are repaired. Attendees will learn about how these changes will impact their business today and in the near future.

Derek Kaufman, C3 Network/Shwartz Advisors

8:30 AM - 9:30 AM

PANEL DISCUSSION: Insurance Challenges and Opportunities with Audience Q&A

The relationship between heavy-duty collision repairers, independent appraisers and the insurance industry takes center stage. This panel will explore the challenges experienced by the various industry stakeholders as well as the key performance indicators they utilize as benchmark data. The panelists will share in depth knowledge of the opportunities to improve the claims process as well as provide a perspective on the future of the industry.

Phil Krier, Manager, Direct Repair Program, Great American Insurance Group
Chris Sterwerf, CFO/COO, Fairfield Auto & Truck Service
Tom Davis, Vice President of Sales and Operations, Property Damage Appraisers (PDA, Inc.)

9:30 AM - 10:30 AM

PANEL DISCUSSION: Collision Repair Estimating Challenges and Opportunities

Collision repairers, insurers and independent appraisers are being challenged to reduce cycle time. There are many factors that impact cycle time and the estimating process is at the forefront. Panelists will discuss their challenges, products and services. In addition, they will share their solutions and give insight as to the latest developments of their products.

Joe Riedesel, Sr. Product Manager, Mitchell International
Ryan Woolfenden, Manager, Commercial Programs & Services, PPG
Ed Rietman, Owner, K & R Truck Sales
Jon Gironda, Vice President - Special Lines Division, SCA Appraisal

10:30 AM - 11:00 AM

Coffee Break

11:00 AM - 11:30 AM

Navistar New Technology Presentation

NAVISTAR will share information regarding the latest technology in their new model trucks. Understanding the current and future technology will enable all industry stakeholders to be better prepared and equipped to provide a safe and proper repair as well as products and services to address the needs of the industry.

Jeff Sass, Senior Vice President, Sales and Marketing, Navistar

11:30 AM - 12:30 PM

Panel Discussion: Pre & Post Scanning

The latest advancements in advanced driver assistance systems (ADAS) found in new model vehicles has taken the industry by storm. The lack of awareness, information and education surrounding ADAS has forced many automobile manufacturers to issue position statements, requiring pre- and post-scanning of their vehicles. Does this dynamic exist within the Heavy Duty Collision Industry? What tools and resources are available? How do I identify the best tool for my shop? Attendees will gain an advantageous perspective of the tooling and software needed, and required, to ensure a safe and proper repair.

Chuck Olsen, Executive Director of Operations, AirPro Diagnostics, LLC

12:30 PM - 1:30 PM


1:30 PM - 3:00 PM

Track 1: HR Matters: Hiring, Firing and Labor Laws

Learn about the basic anti-discrimination laws that govern issues such as hiring, raises and promotions, discipline, and terminations. Session covers what you should do to avoid discrimination charges, and to address them if they occur.

Brian T. Farrington, Attorney, Cowles & Thompson

1:30 PM - 3:00 PM

Track 2: Wheel Alignments/Wheel Balancing and Upsell Opportunities

Learn about the value of using alignment check and the balancer to diagnose alignment and wheel / tire assembly problems at the time of estimation. The value of keeping all wheel service responsibilities in house to expedite delivery and reduce rework will be discussed.

Don Glaser, Product Manager, Heavy Duty Alignment , Hunter Engineering Company

1:30 PM - 5:00 PM

Track 3: Collision Repair Exclusive - Managing your Business through KPIs

Examining the Internal Processes of an HD Repair Shop to Maximize the Client Service Experience: 

Examining often overlooked or not even thought of processes because “that is the way we have always done it”.  The Trade days are over as the right processes required today in a HD shop elevate the HD Industry to a Profession.

Productivity as a TEAM Starts to Tell Us Where the Client Service Problems are:

Shop Management can get side tracked when they only focus is on individual productivity measurement within their business.  This is not to say that it is not important, however, individual measurement, known as Proficiency measurement, is excellent for counseling an individual technician staff member to improve themselves but what about the TEAM productivity measurement as a whole and the effect on the business?

Measuring the entire HD repair shop as a Team can help direct management to the necessary attention to certain processes that are failing.  When processes fail, client service levels decrease dramatically and net income disappears. It also tells us much more. This specific measurement is called “Site Efficiency” and what it reveals is amazing.

Bob Greenwood, President/CEO, Automotive Aftermarket E-Learning Centre, LTD

3:30 PM - 5:00 PM

Track 1: How to Improve Cycle Time Through Standardized Processes

How do you currently improve cycle time in your collision repair facility? Do you have consistency throughout your repair facility? If you have consistency, is every employee following them? Do you have Standard Operating Procedures, how would you use them to improve your cycle time and increase sales? During this seminar we will provide a solution on improving cycle time within your current repair process.

John Spoto, Heavy Duty Commercial Fleet Manager, 3M Automotive Aftermarket Division

3:30 PM - 5:00 PM

Track 2: 3D Frame Measuring

Howard G. Williams, Corporate Technical Sales Specialist, Bee Line

5:00 PM

Networking Reception

8:00 AM - 8:10 AM

Opening Remarks/Summary of Prior Day

8:10 AM - 8:30 AM


Washington D.C. representative, Robert Redding, will provide in-depth knowledge of the current legislation and activity surrounding Advanced Driver Assistance System (ADAS), as well as shed light on the information that is being emitted from vehicles. Legislation is being introduced, at a state and federal level, to protect this data and ensure it remains available to the aftermarket repair industry. This legislation could potentially impact everyone in the industry. Understanding what role you can play in ensuring your business’s voice is represented is a key factor in the future and success of our industry.

Bob Redding, President , The Redding Firm

8:30AM - 9:30 AM

Panel discussion: PARTS SOURCING PANEL with Audience Q &A

Insurers, independent appraisers, independent and dealer collision repair facilities face similar challenges when it comes to part sourcing. These challenges range from parts pricing, quality, availability, and exchange part numbers. Panelists will share their solutions, discuss the latest enhancements to their products and services, as well as share what they are doing to address the industry’s concerns.

Darin Engert, Heavy Truck National Sales Manager, LKQ Corporation
Lauro Perez, Procurement Director, Navistar
Mark Polzin, President, Budget Truck & Auto

9:30 AM - 10:00 AM

OE Representative Presentation

10:00 AM - 10:30 PM

Coffee Break

10:30 AM - 12:00 PM

Track 1: HR Matters: Employee Handbooks & Preventing Lawsuits

One of the most effective tools for preventing litigation against employers is the employee handbook. Drafted carelessly, however, handbooks can actually make it more likely employers will be sued, and lose. Learn some of the basics about what should and shouldn’t be in your handbook.

Brian T. Farrington, Attorney, Cowles & Thompson

10:30 AM - 12:00 PM

Track 2: Preparing Your Shop for Hybrid & Electric Vehicles

12:00 PM - 1:00 PM


1:00 PM - 3:00 PM

Track 1: Commercial Fleet Damage Analysis

Learn how to reduce friction with your work providers utilizing a standard damage analysis approach. This track discusses a very simple process to assess damage using techniques to help justify getting paid for the work you perform.

Dean Hancock, Owner, Bob Johnson's Body Shop

1:00 PM - 3:00 PM

Track 2: I-CAR Welding

3:00 PM - 3:30 PM

Refreshment Break

3:30 PM - 4:30 PM

Track 1: OEM Repair Information

3:30 PM - 4:30 PM

Track 2: How to Reduce Corrosion Through Squeeze Type Resistance Spot Welding

With truck manufactures using high strength, spot welding is an effective solution for minimizing the heat-affect zone.  The process of spot welding / weld bonding for attaching body panels and components have many other benefits as well. One major benefit is decreased damage to corrosion protection and replication of production weld appearance. During this seminar we will provide reasons to consider using STRSW (Squeeze Type Resistance Spot Welding) and identify the stages of a resistance spot weld.

John Spoto, Heavy Duty Commercial Fleet Manager, 3M Automotive Aftermarket Division

4:30 PM